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Killeen Ford
Killeen, TX
351 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 351 reviews
September 18, 2025
Was sold my 2021 Ford Mustang GT by Wade who was very helpful and patient with my first time vehicle purchase. From then my services with Ford was always directed through Miss Paula who was always a help helpful and patient with my first time vehicle purchase. From then my services with Ford was always directed through Miss Paula who was always a helping hand about the details of my vehicle and the services needed to maintain its pristine condition. Miss Paula was always available to help me with any questions regarding my Mustang. Her politeness and patience has made every visit stressless and enjoyable. More
by Brandonleejacoby
Employees Worked With
Paula Stone
September 17, 2025
Very helpfull. Excellent knowledge about parts and car models. Kelley Elder was very helpful. Finance and and upgrade easily discussed. New Who to consult if more Excellent knowledge about parts and car models. Kelley Elder was very helpful. Finance and and upgrade easily discussed. New Who to consult if more information was needed. More
by dot1121
Employees Worked With
Kelsey Elder
September 17, 2025
I called in to speak to Paula about some pricing for my 99 F-250. She was very helpful and knowledgeable about pricing for services and looking into parts. When my vehicle needs service I will be bringing 99 F-250. She was very helpful and knowledgeable about pricing for services and looking into parts. When my vehicle needs service I will be bringing in to her. More
by austinsimmons45
Employees Worked With
Paula Stone
August 30, 2025
I recently purchased an F-250 and had the absolute pleasure of working with Brandon, Avery, and Jon throughout the process. From start to finish, they made the entire deal seamless, stress-free, and g pleasure of working with Brandon, Avery, and Jon throughout the process. From start to finish, they made the entire deal seamless, stress-free, and genuinely enjoyable. Each of them brought a professional, no-pressure approach that made me feel confident in my decision every step of the way. Brandon, Avery, and Jon were knowledgeable and attentive, kept everything moving smoothly, and made the final steps quick and easy. It’s rare to find a team that works so well together and puts the customer experience first. Highly recommend working with these guys if you're in the market for a vehicle! Again, thank you all for helping make this deal happen. More
by aaronfoster
Employees Worked With
Jon
August 16, 2025
Not even a 1. I completed a deal over the phone and submitted a credit application. Next day I still had not heard anything so I called to follow-up only to be inf I completed a deal over the phone and submitted a credit application. Next day I still had not heard anything so I called to follow-up only to be informed that they had sold the truck already because of a "miss communication". So now I have no truck and my credit score has been impacted. Never doing a deal with any Keating Auto Group Dealerships again if they are this crooked. More
by krodgers
Employees Worked With
Bret Lindemann, Brian Smith, John Holt, Chris Mason, Valencia Figaro
July 27, 2025
So disappointed in this dealership. I should have read the reviews before we drove out of town thinking we were buying a car. I’ve never not bought a car when I went in to purchase one. I should have read the reviews before we drove out of town thinking we were buying a car. I’ve never not bought a car when I went in to purchase one. We sent a text on a car we wanted to make sure it was available and that we were not wasting our time. We even sent an offer while speaking to the salesperson and they said we were not far off and to come in to talk. While in there, the salesperson avoided us when we kept wanting to talk about the price. We even said we had another appointment in Waco (which was not a lie) and asked the salesperson if we should cancel it and they said yes making us think we were going to get somewhere near the offer we made. When he came back with their offer, it was $3000 more than the internet price. That was because they added the Ford Pro package that was not an option, so we were a little taken back with the misleading price on the internet. Not to mention, we didn’t even want that package. Then they kept trying to negotiate from the msrp which was $7000 more than the internet price. I’ve never had such a bad experience from a car dealership. Boy, they are the reason car dealerships get a bad reputation. So, we didn’t buy a vehicle we drove out of town to purchase and missed out on a vehicle we had an appointment with. Such a waste of our time. More
by Anissaalepa
Employees Worked With
Manager never came out to talk to us.
July 19, 2025
Great experience working with Brandon. If you're in the market for a new Ford stop by and ask for him. Did not pressure, Listened and went above expectations. Best salesman I have had the If you're in the market for a new Ford stop by and ask for him. Did not pressure, Listened and went above expectations. Best salesman I have had the pleasure of working with. More
by Purvislf
Employees Worked With
Brandon
June 21, 2025
The salesman, Armando was polite but that is the only positive thing about this experience. Absolutely insulting and laughable the price they tried to give us for our trade in. They tried making the p positive thing about this experience. Absolutely insulting and laughable the price they tried to give us for our trade in. They tried making the process more complicated than it needed to be and ultimately we walked out. Will never return to this dealer. Went next door to Honda and they quoted us more than triple for the trade in value. And a much better deal on a vehicle. More
by Samchey98
Employees Worked With
Armando
June 10, 2025
I purchased,my first new,car in 20 years. What a,terrible experience. Plus they sold me a car with hail damage that,wasn't visible in the Sun. They never mentioned or pointed,out the damage. What a,terrible experience. Plus they sold me a car with hail damage that,wasn't visible in the Sun. They never mentioned or pointed,out the damage. When I reported,the problem they said they would fix the dents. I am still waiting to hear back from sales person for an appointment. More
by Maxwell
Employees Worked With
Didn't work with manager.
