Killeen Ford

I brought my vehicle into the service department at 10:30 am for an oil change and I needed the air conditioner checked because it was making a popping noise. The service rep explained he would contact my wa am for an oil change and I needed the air conditioner checked because it was making a popping noise. The service rep explained he would contact my warranty for coverage. He did not explain there would be a $100 diagnosis fee. He wrote a number on a piece of paper and asked me to initial. I asked what it was and I said, "is this the price for the part?" (Btw all of the staff in the office were talking about this part that likely needed to be replaced. They said it was a common problem.) He answered "yes" to my question. I wasn't concerned because I had a warranty to cover it. I had a ride pick me up and informed the rep that I needed to pick my car up before 2:00 so I could get my child from school. He was very reassuring he would update me throughout the day on progress. At 1:00 pm I had not heard from him so I called and spoke with another rep. This man told me my rep was on the phone and would promptly call me back as soon as he hung up. No call back. So at 2:00 I showed up and he says, "Didn't you get my message?" I said no I had not and double checked my cell. No call. No message. Then he proceeded to read my number back to me. Totally wrong number on that paper he had hand written. My correct number was in print on every other document. Anyways he told me that my warranty did not cover this specific part and quoted me a price of $350 to pay myself. I said no not right now we will have to come back. He got my vehicle out 45 minutes later and showed me my bill $156 for an oil change and this DIAGNOSIS FEE. I asked what is this fee. He showed me where I initialed and explained the fee is due since I didn't get the work done. I asked to speak to a manager. Meanwhile unable to pick up my daughter by this time my husband had to leave work to get her. The service manager took me into his office and immediately started talking. It was just a bunch of sugar coated lines about how great their customer service is and how it's their goal to make me happy. He probably says this same speech 20 times a day. I know because I had heard him tell another disgruntled customer the same things 20 minutes prior out in the waiting room. So all Tim would offer is to reduce the fee by half. Well I had to pay it unless I wanted I walk home carrying my 1 year old. Bottom line the service rep DID NOT EXPLAIN THE FEE and GAVE ME THE WRONG ANSWER WHEN I DIRECTLY QUESTIONED HIM ON IT! My phone calls went unanswered, unreturned, and when he did try to call me he wasn't even competent enough to dial the right number. Plus I wasn't there to pick up my daughter from school. Automax doesn't care about ratings or customer service. They have people coming through there like cattle. As long as they make money from monopolizing the area and taking advantage of soldiers they DONT CARE. More

Service Dept. STINKS!! Walter, Tony, Javi and Ivan are there not to help but to accuse you of dinging your car. When it was not there when it was brought in for service. The techs will step on car pieces there not to help but to accuse you of dinging your car. When it was not there when it was brought in for service. The techs will step on car pieces (dashboards) and snap it. However, they do not let the customer know and put it back together with glue. I noticed it when I was cleaning my car that day. The second incident was the dash again and they used one screw to hold it in place. When I opened the glove compartment the whole dash fell. It does not matter if you are a Ford, VW or Hyundai....service still is AWFUL!!! Techs are a bunch of incompetents! Not returning and I have been patient and have given them several chances! Stay away, you will be better off going to Johnson Ford, Mak Haik or Roger Beaseley. You may have to travel a little but worth your time. Mike Davis, Billy Stillson and Clay are the only things that are positive in that dealership. More

I bought, or thought I bought, a $40,000. truck 3 weeks ago today, paperwork still not done, trade-in still not paid off, got a call 2 days ago about needing to talk about finishing paperwork, REALLY????? ago today, paperwork still not done, trade-in still not paid off, got a call 2 days ago about needing to talk about finishing paperwork, REALLY????? that should've been done 3 weeks ago. Not to mention, it took a total of 18 hours to work out a deal on the new truck, I wasted A WHOLE FRIDAY AND SATURDAY while they "worked so hard to get me what I wanted", WHATEVER!!! These people need to get their act together!! Does anyone know if I can just return new truck, its too much hassle to even keep dealing with this!!!! More

I went to AutoMax to kill some time one day and was greeted by a very friendly staff. I dealt with Marco Saenz and Gi Choe. Both of them were very helpful and knowledgeable on their lineup of cars. greeted by a very friendly staff. I dealt with Marco Saenz and Gi Choe. Both of them were very helpful and knowledgeable on their lineup of cars. Not only did they go above and beyond with their willingness to get me to the price I was looking for, they gave me a great price on my trade in. It was a nice change to have a car salesman break the stereotype of being pushy. They made sure that I got the exact car that I wanted at a more then fair price. There were more than a few times when they asked if I was sure that the truck I was looking at was exactly what I wanted. It was obvious that they truly cared about me being happy with what I bought, and that they were not just trying to get a sale. Bobby, the finance manager, was helpful in trying to get us the best rate that he could. We ended up going with our own credit union, and he was more than understanding with that and did not try to push us to use theirs. Overall this was the best experience that I have ever had buying a car and would recommend AutoMax to anyone looking for a fair deal and treatment. More

Had an 0830 appointment for service on a week old car. At 330 pm it finally went into the shop to get diagnosed. The service department bumped me back cause it is a warranty issue. At 330 pm it finally went into the shop to get diagnosed. The service department bumped me back cause it is a warranty issue. More

Purchased a brand new car for just over $30,000 and was told at time of purchase that there were certain features. After trying to use these features during the first week after purchase they did not work told at time of purchase that there were certain features. After trying to use these features during the first week after purchase they did not work. Spoke to the sales person as well as his manager and was told that the car actually did not come with them and could not be upgraded to obtain them. They told us they would contact us a week ago to see what could be done about this problem and still NO call back. Very unhappy customers! More

We spent 3 days with sales getting the car we wanted. Showed up an hour early to drive and wanted the car. After 5 hours of sitting with no meal, we had to yell to get our keys back and unblock our cars. Showed up an hour early to drive and wanted the car. After 5 hours of sitting with no meal, we had to yell to get our keys back and unblock our cars. I was embarrassed for our salesman and mad at the dealership. They never gave us an up or down on the price or deal. More

I would not ever recommend Automax ford in killeen tx to anyone. Now if this is the place you want to get ripped off then you can deal with crooks. Now how can it be that you get approved to get a vehicle a anyone. Now if this is the place you want to get ripped off then you can deal with crooks. Now how can it be that you get approved to get a vehicle and you are able to drive off the lot assuming its yours and 2 months later they tell you aren't approved and you need to return the vehicle. Who does that? Only people who are dishonest. Then I get the runaround from the finance department and they won't answer the phone. Once I return the vehicle, my bank on my previous vehicle calls and says that my vehicle is getting repossesed for nonpayment which was Automax ford fault. For all those who want to file a complaint please call this place -- Consumer Credit Commissioner 1800-538-1579. It's time to get rid of dishonest people!!! More

They wait over 30 days to payoff your trade, they wait 6 - 8 weeks to obtain your registration. After the deal was done, I received my keys and 'freshly detailed' new vehicle which had streaks all over it a - 8 weeks to obtain your registration. After the deal was done, I received my keys and 'freshly detailed' new vehicle which had streaks all over it and could barely see out of the windshield. Finance department makes commission on the increased finance rates you shouldn't have to pay. If you're a disabled vet, you get 'below invoice' pricing, but the owner still makes around 10 grand on the deal!!!? After numerous calls and complaints, I'm told all of this is due to their large sales volume. If you can't support the sales volume, then the manager/owner should increase the staff. It's actually a means of monopolizing your money as long as possible and retaining interest as long as possible. The customer ends up getting late payment notices on the trade they traded over 30 days prior. Of course the response is it's their policy. Service department won't even pick up the phone so I could order parts/accessories! Probably best, got them cheaper on EBay. 2nd vehicle purchased from Automax Ford, 2nd mistake. There won't be a third. More