Killeen Ford

See my old review of Mar 2014.. things haven't changed a bit I arrived early to have an express oil change completed on my F-150, I was first in line. At 7:30 a service advisor asked me what I needed, I told hi I arrived early to have an express oil change completed on my F-150, I was first in line. At 7:30 a service advisor asked me what I needed, I told him an oil change. He said that is Eddie's area, and went inside to speak with Eddie, he came back and said Eddie will be with you in a minute, 10 minutes later another service advisor asked me what I needed, I told him an oil change, just like the other advisor he said that it was Eddie's area, and went inside to tell him I was waiting. ( from what I could see from my truck, Eddie was either working at the computer or on the phone). So this same adviser comes back and starts to do the paperwork for the oil change, he asked me if I wanted a car wash, and explained it would take 1.5 hours to get both the oil change and car wash. I told him no I just want an oil change. Now its about 7:45. I wait until 8:30 before I start asking what is taking so long. Between a cashier, the sales manger ( or someone claiming to be the sales manager) and another service advisor, I am told after a 10 minute wait, that my truck is almost done. Finally at 9:00 my name is called. Now the cashier lays out 4 sets of paperwork, 3 appear to be the same, while one indicates the last time I went to this dealer ship, which was back in early 2014. The cashier ask me to sign each set of paperwork, I wonder, why in xxxx do I have to sign each copy of the paperwork, haven't they heard of carbon less paper that makes multiple copies at the same time? The cost for the only change is listed as $56.05, and the millage is listed as 21,326.. I indicated that I have never paid this much for an oil change, my comment goes without response, and then I indicate that the mileage listed should be 31,326. They give me some excuse that they can't go back into the computer to correct the mileage. I am tempted to ask, if an oil change and car wash takes 1.5 hours, why does it take 1.5 hours for just the oil change.. but instead I just let them know that now I remember why I haven't been back to the dealership since 2014, xxxx Poor Service. If I am the first guy in the express line, I should be in and out in 30 minutes, No excuses. I have never waited 1.5 hours for an oil change, and I have never seen such a level of incompetence when it comes to getting a basic question answered. Even Jiffy lube is quicker and cheaper and they do far more than an oil change. I would not recommend these people to put air in my tires. The next time I will drive to Johnson Ford in Temple, really any dealership would be better than Automax Ford. I have read many reviews about this company, most are not good. One thing is certain, the only reason these people have stayed in business is because this is a " Military town", our soldiers come and go every day and unlike most places Automax will always have new customers that are unfamiliar with their poor service. Some of the reviews even indicate poor and unethical sales tactics by this dealership. Please if you need a new car, used care or service, find another place that will treat you properly, and will earn your business.. More

Don't honor their referal program . Bought a car in April 14 and sent a friend in November 14 he gave the salesman my information for the 200 dollar referral fee and after contacting the Bought a car in April 14 and sent a friend in November 14 he gave the salesman my information for the 200 dollar referral fee and after contacting the dealership several times I figured they needed the $200 more than I did . Mac Haik stands behind there referral program . Automax not so much . I'll never buy another car from Automax . More

No after sale service, despite warranty I bought a 2014 Ford Fiesta three months ago. We soon noticed that the driver side front tire had a slow leak, but we had things to do, so we just mad I bought a 2014 Ford Fiesta three months ago. We soon noticed that the driver side front tire had a slow leak, but we had things to do, so we just made sure the tire was aired up. Yesterday, I called the Automax Service Center to schedule the tire to be looked at. I called in the morning, but was told someone would call me back shortly. I waited until 4 p.m., then called them again. They said someone would call me - which did not happen. This morning (Tuesday) I called them again. They put me on hold for about 5-6 minutes then I got disconnected. I called back immediately, and was on hold for about 10 minutes, after which I hung up and called back. I explained to the operator that I have been trying to get in touch with the Service department for two days and I wanted to know why I could not get a simple tire fixed, and she replied with a crappy attitude, very snippy, "I don't work in the service department," after which I hung up. I spent thousands of dollars for a car, but when I need them to do a repair for a few dollars I can't get any assistance. If I need warranty work done, I will go to another Ford dealership. George M Rainey Jr. US Army, Retired More

did not check brakes after problem was told i took my expedition over two weeks to get the brakes checked before going cross country. My steering wheel and back brakes were still shaking. Got i took my expedition over two weeks to get the brakes checked before going cross country. My steering wheel and back brakes were still shaking. Got a local mechanic to look at it and had no back brakes and rotate needed to be turned! Thank God we were not in an accident! More

Free oil change I came in for my one free oil change @ 8 and still sitting here at 9. I made an appointment. What's the point if you don't get service from when you b I came in for my one free oil change @ 8 and still sitting here at 9. I made an appointment. What's the point if you don't get service from when you bring it in. Ill reiterated, I only came for an oil change. I just want to go home. More

Do not bring your car here for service. They tried to get me to file an insurance claim on damage that did not exist on my car! When I brought my car to another ford service center they repa They tried to get me to file an insurance claim on damage that did not exist on my car! When I brought my car to another ford service center they repaired the issues with my car and it was all covered under the warranty. DO NOT BRING YOUR CAR HERE FOR SERVICE. I know its convenient because its local, but believe me its not worth the money! More

Worst car buying experience of my life Bought a vehicle for over $30,000 within 2 months it starts falling apart. I'm stuck now paying for the $3,000 plus for repairs. All they can say is i Bought a vehicle for over $30,000 within 2 months it starts falling apart. I'm stuck now paying for the $3,000 plus for repairs. All they can say is it's not in their policy. The salesmen are unprofessional and dishonest. Actually had one stop talking to me in the middle of a conversation to check out a female coworker. Save yourself the time and headache. Worst car buying experience of my life. Never Ever again More

WONDERFUL EXPERIENCE!!!! I AM PLEASED WITH AUTOMAX As you may see my other review on here. I was called in to Automax today to discuss things with the finance advisor Brandon Ming. Let me just say that As you may see my other review on here. I was called in to Automax today to discuss things with the finance advisor Brandon Ming. Let me just say that Brandon did everything in his power to allow me to drive away in my new 2014 Hyundai Sonata, trading in my 2013 Ford Fiesta. Terrence Wade was my sales advisor, he is wonderful, if you are looking for a new car, anything is possible with Terrence I promise, and Jamie Gentles which is the finance department, is also wonderful, he handled all of my paperwork with care, made sure that I fully understood everything before I signed the paper work. I am pleased with Automax, this is my third car buying from them. Thank you Automax! More

HORRIBLE EXPERIENCE/ UNLAWFUL WORK ETHICS I am a 20 year old female, residing in Killeen, Texas. My father is currently in the Armed Forces, and is living in Hawaii with my mother. My mother a I am a 20 year old female, residing in Killeen, Texas. My father is currently in the Armed Forces, and is living in Hawaii with my mother. My mother and father purchased a used 2009 silver Cobalt from Automax in Killeen, Texas. After having the car for about two years, I went and purchased a 2013 New Ford Fiesta, lime squeeze in color. I purchased the car in March of 2013. The Fiesta started having troubles, with the transmission, which should never occur on a new car. I had repeatedly told Automax about the issue, as they continued to shove my issue to the side, stating that Ford has placed new shifters in all of the vehicles. As I am driving my car, with my three year old son, I stalled out in the middle of a four-way intersection. I immediately take the car in to Automax, for them to find something wrong with the car, as I initially suggested. They had to order four different parts for the Fiesta. I ordered the parts in January it is now May, and I receive a phone call in late April stating that my parts had finally arrived. That's three months I had to wait, with no replacement car given, so I am still driving the fiesta with my child inside, and have to navigate to and from to Austin, Texas about an hour away to school. So I finally had enough and went to Automax to see if they could put me in a new car, I was tired of the hassle, After being turned away multiple times, someone finally decided to help me. I was able to purchase a 2014 New Hyundai Sonata. So, after two weeks of driving the new car, I get a phone call to come in to Automax to finalize paperwork before they send the documents to my mother in Hawaii to co-sign. I had already signed the buyers agreement with Automax. When I went in to Automax after driving the new car for two weeks, my interest rate, and monthly payment had changed drastically. I no longer agreed to purchase the vehicle, and neither did my mother, so I end up getting the Fiesta back. The fiesta had not been touched, still had not been fixed, I now have to take the car back down to Automax on Tuesday May the 6th to get the parts put on. This is my only vehicle to get around in. I put 500.00 down towards the new car, I am now requesting my money back on a car that I am no longer driving, I am getting the run around to receive this money back, and still have yet to receive it. I had a loan through Wells Fargo for the Fiesta. Automax never paid off the Fiesta, so payments added up as well as late fees, so a 387.64 payment went to a 420.00 payment, on top of another 387.64 payment, which of course I had to pay. My mother and I were in danger of being turned in to a collections agency, which is not out fault. We have made every single payment on time, my mother's credit is excellent, while I am still building mine, and she was in danger of having her credit dropped dramatically. Automax failed to contact Wells Fargo for their mistake. I am not happy with Automax at all. I also referred a customer to them, which was a mistake, and was due to receive 200.00 for the referral within weeks, I did not receive that until three months after the referral, since they lost all of my paperwork. I also requested that the GAP insurance be cancelled on the Fiesta, they lost the paperwork for that, good thing I had a personal copy. I submitted that in August, and didn't get it refunded until about February. I would never refer another friend or family member to Automax in Killeen, Texas. I may be 20 years old, but I am no fool. My father is military and will be getting higher authorities involved. Automax had their license suspended from selling to military, and has recently gained it back. I have not met one employee in that building that has worked with me, that has been the slight bit of friendly, and caring. They do not care about anything, but the money. They are selling vehicles in conditions that should not be sold in. I am very disappointed and never want to associate, or work with Automax again. I feel that this issue needs to be heard, and known so it does not happen to anyone else. More

Like the right hand does not know what the left is doing I ordered some part first of April. I was told then one price but when the order was complete the price was way higher. Was told they would take less I ordered some part first of April. I was told then one price but when the order was complete the price was way higher. Was told they would take less then a week - as of today April 18 they are still not in. I was very clear and asked three or more times if this did not work could I return them for a full refund. Yes was the answer three times. Called today to see where they were and to cancel the order. Spend the day waiting for a return call. I call back had trouble taking to a manager finally did and he needed to get the refund approved (What kind of manager is that?) Have not heard back so will call the credit company tomorrow to see if I can stop payment on the credit card. More