King Hyundai

I wish I could have had a better experience with this dealership, but so far it's been awful. I leased a car recently and drove off feeling great about the vehicle, the deal itself and dealership. It dealership, but so far it's been awful. I leased a car recently and drove off feeling great about the vehicle, the deal itself and dealership. It's been a nightmare ever since. Between overpaying for the tag and having mistakes in my lease that caused my husband and I numerous visits back and forth to this dealership, the only thing I got from the headaches was a tank of gas. This wasn't offered, I asked for compensation for wasting my time, my fuel and mileage and the many minutes I had to waste on the constant phone calls to correct their mistakes. Just after I thought it was all settled and could finally go on with life and enjoy the car, yet another huge headache begins. Turns out, since so much struggle and time had elapsed fixing their faulty leases, it was time for another payment even though I wasn't set up in the system since everything had been tied up for so long. The dealership took my check for my (on time) payment, deposited it and never sent it to the finance company. Now I'm going back and forth trying to get this mess fixed up while the people in charge don't return the phone calls to the finance company to correct the errors. Words can't begin to describe how I feel about this dealership at this point! It feels TERRIBLE to have a company call you and tell you they're "attempting to collect a debt" even when you owe them money, let alone when you actually did pay the bill on time. Combine it with the sour feelings I had about the first several issues and this has become a tornado of problems! The only one who hasn't been a problem was the salesman himself. I'm human and I can understand human error and mistakes. We all screw up from time to time and it can be forgivable. What ISN'T forgivable is constant mistakes, lack of follow up to remedy a problem and MOST IMPORTANT...seeking to find out how they can make everything better. This is customer service and when a company screws up, they need to make it right and King Hyundai isn't. I shouldn't have had to ask for compensation for the initial problems that cost me time and money and the manager made me feel like he was doing me some huge favor by filling up 3/4 tank of fuel in my car and eating a charge that they forgot to include in the original lease. I'm a customer and I had to put some trust and faith in these people to do me right while I gave them business. I don't recommend this dealership to anyone simply because I can't guarantee they would be treated properly. I haven't been and I promise, I will make sure anyone who ever asks me about my experience with them will get an earful. More

This is the most pathetic excuse for a car dealership that I have ever seen! From the manager ,salesman,and the finance manager, have never seen a group of more incompetent people gathered together in 1 that I have ever seen! From the manager ,salesman,and the finance manager, have never seen a group of more incompetent people gathered together in 1 place.Take your pick, from lying about transferring tags, to getting the contract paperwork wrong to not sending the payment we payed at the dealership to Hyundai finance so that Hyundai was calling us trying to collect a payment that was deposited and cleared 15 days ago....Do yourselves a favor,if you want to buy or lease a car without severe headaches then I suggest you stay for away from this group of ignorant imbeciles!!! More

The service staff at King is very rude especially towards my wife. She is the one that always take our cars in for service. The service staff treats her (and me if I’m there) like she’s stupid and doesn’t kn my wife. She is the one that always take our cars in for service. The service staff treats her (and me if I’m there) like she’s stupid and doesn’t know anything about cars.<br>An other issue we had with them was about a warranty repair. Finally after a letter from our lawyer the dealership came in to action all be it very slow.<br><br>On 01-31-2004 we took our car (Hyundai Santa Fe) in for service and for a problem with the radio. King Oldsmobile / Hyundai did not repair our radio as it is out of warranty. We have had the same problem with the radio before and took the car in for this problem on 06-21-2002 (the radio was still under warranty) King was unable to reproduce the problem.<br>The service advisor Roger Stack promised that he would discuss this issue with the service Manager Len and contact me on 02-02-2004. I called King on 02-06-2004 as I had not heard from Roger Stack yet. The operator said she would have Roger call me back later that day. Even after calling the dealer ship again later that day, because Roger had not called me back, he did not respond to my calls. On Monday 02-09-2004, I contacted Hyundai USA to complain about King’s customer service. They promised me that they would contact King and the service manager to resolve this problem. On Tuesday 02-10-2004 Roger left a message on my voicemail telling me that they were contacted by Hyundai USA and that they were working to resolve the problem with my sun visor?! I had a problem with my sun visor in 2002 but that was replaced under warranty on 05-10-2002. So I called King (02-10-2004) again to explain that I don’t have a problem with my sun visor but with my radio. Again Roger promised to look in to the problem and talk to his service manager. After contacting King again later that week to see what the status was Roger left me a message on 02-13-2004 telling me that they were still working on the problem and that they were talking to Hyundai USA. <br>Just to clarify, all this going back and forth is about who is going to pick up the bill. All this time the car was in our possession.<br><br>Finally begin May they removed the radio and shipped it to Hyundai. I will have my radio back on 06-10-2004…… Driving without a radio all the time was no pleasure.<br><br>Willem van Dam More