King Hyundai

Let met start off by saying my family has bought at least 6 vehicled from King Automotive over the years, the last two of them were from King Hyundai, most of them were cash buys. Each & every time least 6 vehicled from King Automotive over the years, the last two of them were from King Hyundai, most of them were cash buys. Each & every time that "Gene" was involved with our repairs , it has either gone ary where we had to have it fixed again, or had to return & have it repaired at the company's expense, as well a further waste of mine and my wife's time. How he became a service manager is beyond me. IF this site would let me post less than ZERO stars, I would do so. This is primarily in reference to "Gene" the "service manager" at Deerfield Beach King Hyundai. After speaking multiple times to him to arrange a simple warranty key fob replacement. I had no key to give to him. Mine would work intermittently & for no reason would stop working. Myself & my family were lied to in reference to 1. that he did not have our correct phone numbers and 2. when the key was to be shipped, received. Instead, I was without a vehicle for a week because "Gene's" incompetence with his inability to do his job properly. The only reason we received any information was because we kept calling back. We did not have any of our messages left on voice mail returned. Since I needed an answer I continued to call back in order to speak to a person. Gene finally answered with "WHAT? WHY YOU KEEP CALLING?" This in itself shows he was at his desk, but was not bothering to answer his phone. We had to involve "Shawn", the Customer Service Manager. Finally, 5 days & multiple phone calls from my family to both "Shawn" the customer service manager & "Gene" the "Service Manager," I use quotations to show my level of disgust. Saturday day & time was prearranged, agreed upon for my wife & daughter to come & pick our vehicle. Upon her arrival, she was not greeted, & pointed in the general direction of service. She went into a service persons office & was waved off in an "over there." When she finally reached Gene's office she was irritated. All it would have taken was for the courtesy person to say "you need to see Gene at the end." Instead they decided to give her no information & jumped down her throat when she progressed from irritated to mad. She was told by Gene to get out of his xxxxing office or he will call the police, because my wife stated her name, year & model of the car, & "I want my car, & keys now." He proceeded to tell her she is not his wife or child & will not be spoken to in that manner & that he would not give my wife the pleasure of either. Then proceeded to tell her NO, YOU CAN NOT HAVE YOUR CAR UNTIL YOU LEAVE MY OFFICE & CALM DOWN. As his service personel began to encircle & gang up on my wife. She rightfully felt threatened. And with tears in her eyes demanded the car be brought to her. They proceeded to call 911 on her until she stated that he was holding her car hostage at which point the other unknown service person hung up the phone. I have made contact with Shawn's office & his secretary to inform him that we will be filing a formal complaint with Jason , the general manager of this dealership as well as corporate. Other issues we've had with Gene were bringing the car in for a "complimentary" oil change at which point we were informed of a recall. The recall was completed, but the oil change was not. No excuse was given by Gene for his neglect of completing the main task the car was brought in for. Another time, with Gene, one of our vehicles was brought in for a recall. When at the service cashier we were asked why we didn't have the other recall completed at the same time. When informed this is the first we're hearing about it we were told "Gene, our service manager should have let you know." When confronted, he stated he didn't know we wanted that done as well. This is just 3 issues we've had with Gene being our service manager. His gross incompetence & neglect seem to be perfectly ok with King Hyundai. The number of negative reviews speaks volum More

went tuy my mother a new Elantra. Russ Andrews was great, whole process with financung took less than 2 hours, they even returned my mom's lease car to another dealership for us, drov Russ Andrews was great, whole process with financung took less than 2 hours, they even returned my mom's lease car to another dealership for us, drove home car same day. As my 1991 tOYOTA cELICA IS ABOUT 34 YEARS OLD NOW, GOING TO SEE rUSS SOON FOR A NEW HYUNDAI More

King Hyundai worst service department ever, they had my car for over 3 months, they dont return phone calls, they dont give you updates, they dont have quality control. horrible service department, service car for over 3 months, they dont return phone calls, they dont give you updates, they dont have quality control. horrible service department, service department never returns your calls, go anywhere else. More

They are deceptive and cannot be trusted. Go anywhere but here bad bad bad!!!! Had to file a police report! Go anywhere but here bad bad bad!!!! Had to file a police report! More

Within the past seven days I was car shopping online and visited several dealerships; three Hyundai stores in total. I started the process online with all of them, which was a nightmare except for King Hyun visited several dealerships; three Hyundai stores in total. I started the process online with all of them, which was a nightmare except for King Hyundai. I didn't know that when one responds to most car dealers online and enters their information requests, etc. that they might be dealing with a third party call center or a BDC (business development center) within the dealership that works with the sales team. But their job is to be vague and get the actual customer to the dealership. That wasn't the case with King Hyundai-Genesis. I received an email and a phone call from sales associate Bettina Clarke. She listened to me and responded with a number that beat both of the Hyundai dealerships I previously received quotes from. King Hyundai's lease price was better by $77 per month than Rick Case Hyundai and about $120 better than Coconut Creek Hyundai. My partner and I drove from Fort Lauderdale to Deerfield Beach on October 15 and met with Bettina, drove the actual car we wanted and met with sales manager Erik Slemon. Both Bettina and Erik demonstrated a level of professionalism that's pretty much unheard of or experienced at many dealerships. We didn't leave with the car that day. But after a few emails, texts and conversations with sales manager, Mr. Slemon, who was a gentleman and true professional, we took delivery of our new 2023 Hyundai Elantra SEL with the convenience package on Tuesday, October 18. If you're considering a Hyundai or Genesis, this is where you want to get one from! More

After dealing with this dealership for over six years, I have always been so pleased with their excellent service and professional personnel--until today!!! I doubt that I will ever go back there and will have always been so pleased with their excellent service and professional personnel--until today!!! I doubt that I will ever go back there and will no longer recommend this dealership to anybody. A service person that sits in one of the glass boxes when one pulls up to have car serviced by the name of Frank was too busy ordering his lunch while I waited in my car. He rudely told me I do not have enough mileage for a service and walked away. I got out of my car and told him I was the customer, not he, and I told him my cars have always been serviced there twice a year. He did not want to hear anything and walked away from me. FRANK should not be in the position he is in; perhaps he can wash cars as I was told the car washes are all done by hand. When I leased my 2021l Sonata at Coconut Creek Hyundai I was told to come in twice a year for service, which was included in my contract. Also that I can get a car wash at any Hyundai dealer at any time. I met with Jason Frieder, the General Manager, who told he has been there three years. Don't know why there is such a turnover of GeneralManagers. Told him I was not happy; he said if I'm not happy he would buy my car from me but then I would not have a car. Great problem solver!! I must compliment two employees that were most kind when they saw what I was going through and I sorry I did not get their names One employee had a clipboard and directed me to the GM. He has been employed there for three years; the other employee who was standing with him was most pleasant and has been there for 21 years. More

Best car buying experience to date. Bought a used Hyundai with super low miles. Was a pleasure from start to finish. Eric Chelly my salesperson was excellent and the SM Craig made my experience pleasurable with super low miles. Was a pleasure from start to finish. Eric Chelly my salesperson was excellent and the SM Craig made my experience pleasurable and went over all the details. Will be back for my next vehicle. More

What a bunch of scammers! They give you one price on the phone and lure you into the dealership only to change the price on you when you get there. They misrepresent the vehicle then straight-out lie to you phone and lure you into the dealership only to change the price on you when you get there. They misrepresent the vehicle then straight-out lie to you. More

I was ready to buy a new Hyundai and read other reviews. It seemed as though the dealer was a good one. I should have read the "negative" reviews a little closer. Those people were right. The sales people I It seemed as though the dealer was a good one. I should have read the "negative" reviews a little closer. Those people were right. The sales people I dealt with were rude and aggressive. They proposed a package that ended up being $1,000 more than what I actually paid in Coconut Creek for the same car. The dealer fees started to mount and charges were ridiculous. This would be the last place on earth to do business. I prefer to ride a bus than buying a car from this dealer. More

I have been dealing with King Hyundai (Russ)for about 10 years now and I have not had a bad experience until today. I finally traded up all my past vehicles from the Elantra to the Kona to the Tucson and no years now and I have not had a bad experience until today. I finally traded up all my past vehicles from the Elantra to the Kona to the Tucson and now finally to the Calypso Red 2022 Santa Fe ($30K) that my wife absolutely loves. Well we leased this vehicle on 7/12/21 and within the first week realized there was a heavy chemical odor coming from the interior. No problem we took it back and was told they would do an ozone treatment to remove the odor. We picked up the car a few days later only to find the chemical odor was gone and now the car wreaked of a Bleach/Hydrogen Peroxide stink that was so potent it actually gave my wife an Asthma attack. We were told to drive the car with the windows down and park the car with them down also. As stupid as that sounded in Florida (100 degrees) I did it and the stink never went away. I took it back again and was told they would shampoo the insides to get rid of the odor. By this time we have owned the car for a month and my wife has only been able to drive it once. Well the shampooing never fixed the problem and when my wife broke down in tears at the dealership that her perfect color SUV was not safe for her to drive due to her being Asthmatic and she couldn't sit more than 5 minutes in the vehicle without having breathing problems. At this point the vehicle became a health hazard to the driver and there was no way she would be able to drive it so what does the dealership do about it? They had the audacity to tell us that they can put us in a Kona ($24K) that costs $6K less for an additional $2K down and $100 more a month. WTH did I just hear? This was their solution, and they were not willing to do anything else especially for a long time faithful customer like us. They tried to sell us another vehicle and charge more money instead of trying to help solve the problem at hand and call it for what it was "A Lemon". I have never seen a dealership sink so low to lose a customer in such a way. My wife loves her Santa Fe, that's why she bought it and these xxxxxxxx want to make money off this defected vehicle and sell us something else that costs less for more money. Makes no sense and now we are totally disgusted for the lack of responsibility they are taking on this case and are willing to let my wife drive a vehicle that may eventually end up sending her back to the hospital. Buyers please be weary, contact me for further info we will be happy to share all the stress and turmoil this has caused us, I guess they really don't care about their long term customers any more. They won't even reach out to text us and say sorry or that they will try to work something out, nothing. I guess now we take it to the next level and see how that works out. Update: I took my own Tucson to North Fort Lauderdale Subaru and dealt with Mohammed, best experience ever. We will never deal with King again. Lets not even get started on the $691 refund they are refusing to give back to me or a service contract that was never used. Just be careful guys they are not out for your best interest. More