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King O'Rourke Auto Group

Smithtown, NY

4.5
377 Reviews

756 Smithtown By Pass

Smithtown, NY

11787

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377 Reviews of King O'Rourke Auto Group

April 21, 2017

Dishonest Dealership, This dealership was very dishonest with my New lease agreement. They never covered the last three month payments when I traded in my under-mileage Bu More

by fxoptions
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Salesman, and sales manger
Apr 26, 2017 -

King O'Rourke Auto Group responded

Thank you for sharing your comments. What you have written is far outside our standards as we pride ourselves on providing excellent service and operating with integrity. All customers sign off on the Post Delivery Follow-Up Form at time of delivery which shows how many payments the dealer is making on the customer’s behalf, whether it’s 0, 1, 3, 6, etc and customer signs this acknowledging it. If you would please provide your information to us, we would gladly look into this further for you. Barbara Gasparik, Customer Relations Manager

March 30, 2017

Excellent dealership We want to thank Jackie Laguerre for the wonderful experience we had at King O'Rourke dealership. Jackie is very knowledgeable, efficient and trustwo More

by JoAnnw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
January 31, 2017

Dealership/Salesperson Seem Disinterested in Making Sale Contacted dealership to try to put together a deal on a new SUV. Had to leave multiple messages before somebody called back. Once called back there wa More

by NYCarBuyer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
sales and management
Apr 26, 2017 -

King O'Rourke Auto Group responded

Thank you for bringing this to our attention so we can address your concerns. We are sorry for the lack of followup and will definitely coach our team to improve the customer experience.

December 12, 2016

Not worth the vehicle - go elsewhere. Sales experience was tiresome. Had a sales guy named Bill - very nice guy but he made a few mistakes along the process. Getting the vehicle was a pa More

by jhasso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill (Sales), Anthony (Sales), Bill (Service)
October 29, 2016

Nasty used manager So, I went in to finalize a deal for a 2017 GMC Acadia on 10/29/16 with the saleswoman, Jackie. When we got to the trade-in of my old car, the value t More

by CFPJC
Recommend Dealer
No
Employees Worked With
Jackie Endres
October 03, 2016

Great Service experience My experience in Service far exceeded my expectations. My 2013 GMC Yukon XL Denali required warranty repairs. Kathy was our service advisor and our ve More

by Rgomez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Altamura
August 01, 2016

Absolutely terrible in every way Dave Perricone promised he would show us how to program the many complicated electronic technicals. Said they would devout up to 3 hours if needed. H More

by Audrey Lupsha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc Birthwright Dave Perricone
July 14, 2016

Great experience We purchased our 2016 GMC Yukon through Jack O Toole and he was great. Jack was very nice and the entire experience was very smooth. His calm and soft More

by Owner888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack O Toole
July 09, 2016

Say anything on phone to get you to drive 3 plus hours! Jul 8, 2016 I was assured after being very explicit that this car was in almost perfect condition.Apon our arrival Ben the salesman said he was wait More

by Dwight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben
June 02, 2016

Rating 0 If there was a way to give this dealership and service Dept a negative number I would . Horrible horrible service from the dealership manger Dave to t More

by Ry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
General manager Dave and all of service team
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