King O'Rourke Auto Group

Purchase of a used Cadillac CTS This was my first experience with King O'Rourke. I was cautious and a little doubtful that I would be able to find a used car that would be in my pric This was my first experience with King O'Rourke. I was cautious and a little doubtful that I would be able to find a used car that would be in my price range and attractive. After all, the dealership handles some of the most expensive and beautiful new cars and trucks that you could imagine! From my first encounter with John King to discussions with the service adviser Kathy Altimare and finishing up with expert sales adviser David Coletti, the shopping, discussion and final sale experience was literally the most pleasant and enjoyable that one could imagine. I now have a certified used car that I can afford and love to look at and drive. It is beautiful, reliable and will give me many years of service and enjoyment. The King O'Rourke's staff makes great strides to dispel the often maligned car sales profession. They can be confident that I will be coming back for my service and next car... More

Excellent dealership We want to thank Jackie Laguerre for the wonderful experience we had at King O'Rourke dealership. Jackie is very knowledgeable, efficient and trustwo We want to thank Jackie Laguerre for the wonderful experience we had at King O'Rourke dealership. Jackie is very knowledgeable, efficient and trustworthy with a wonderful personality. ! Jackie found us the exact enclave of our choice and ,I will definitely return as a satisfied customer ! Referrals to follow. More

Not worth the vehicle - go elsewhere. Sales experience was tiresome. Had a sales guy named Bill - very nice guy but he made a few mistakes along the process. Getting the vehicle was a pa Sales experience was tiresome. Had a sales guy named Bill - very nice guy but he made a few mistakes along the process. Getting the vehicle was a pain. Apparently this is a common experience according to one of their employees. He confirmed that after I asked if I was the only one dealing with this process. A sales manager named Anthony stepped in. very professional and was able to get the deal to close and was on top of his game. If you even decide to get a vehicle from this place (which unfortunately I do not recommend) you should see him. The vehicle has had some service issues (a few recalls and a camera issue where the vehicle's camera comes on for some unknown reason at random times and the seat and staring wheel vibrates. The vehicle has been seen a few times by them to try and resolve, but they cannot duplicate the issue. They have worked hard to resolve the issue - I do give them that credit, but the end result is I am still driving around with a vehicle that randomly startles you while driving with the vibrations with the camera. Other service Cons: You have to request for your car to be washed after service (this is a first for me) Picking my vehicle up today I had to walk out to their rear parking lot in the rain to pull my vehicle up to my loaner to swap my items in the rain. When I complained about the service and having to do that I was told I should have just asked for them to grab it. Great customer service is service that is just given like clock work and handled. I feel like I have to state the obvious to this dealership. I have dealt with BMW, Mercedes, Maserati and Infiniti in the past. This is by far the worst service experience I have had. I do love the truck - it is beautiful. Unfortunately the technical issues I am having with the vehicles and the service experience outweigh the beauty of the truck. It's just not worth the headache - get a different vehicle elsewhere guys. What good is the vehicle if you have to deal with issues like this? With speaking with other Cadillac owners they have confirmed for me that they have noticed a decrease in quality from Cadillac over the years. They didn't specify anything about this dealership, just Cadillac in general. We'll see where this dilemma goes. But again, just get a different vehicle - don't put yourself through the hassle. More

Nasty used manager So, I went in to finalize a deal for a 2017 GMC Acadia on 10/29/16 with the saleswoman, Jackie. When we got to the trade-in of my old car, the value t So, I went in to finalize a deal for a 2017 GMC Acadia on 10/29/16 with the saleswoman, Jackie. When we got to the trade-in of my old car, the value they offered was $1,000 less than the stated Galves Auction Book value on my car. When I showed the value to the saleswoman, she was taken aback that I knew their secret, so she went and got the used manager. Rather than introduce himself to me and try to resolve the issue, he simply said, "Well, I guess we have nothing for you here." in a rather rude manner. I informed him I didn't care for his tone and told him I'd walk out to Sun GMC in Wantagh. He then got even more rude with me as I gathered my belongings and paperwork. As I walked out, I mentioned how unprofessional he was, to which he replied, "Enjoy your ride to Wantagh, as*hole." Needless to say, I will never set foot in there again, and I sent a letter to GM corporate and the owner of the dealership. It's a shame, as I've always had pleasant experiences there in my family's 30 years of buying cars. I don't fault the saleswoman. It was the used car manager who was the real idiot. More

Great Service experience My experience in Service far exceeded my expectations. My 2013 GMC Yukon XL Denali required warranty repairs. Kathy was our service advisor and our ve My experience in Service far exceeded my expectations. My 2013 GMC Yukon XL Denali required warranty repairs. Kathy was our service advisor and our vehicle was repaired in record time. Thanks Kathy. I would also like to thank Sean King for his courtesy and consideration. More