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King O'Rourke Auto Group
Smithtown, NY
381 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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381 Reviews of King O'Rourke Auto Group
March 29, 2024
Jackie was a pleasure to deal with. She was knowledgeable about all things Cadillac and was able to lock down a great deal for me. I would absolutely recommend the King O’Rourke dealers She was knowledgeable about all things Cadillac and was able to lock down a great deal for me. I would absolutely recommend the King O’Rourke dealership and definitely ask for Jackie, you won’t be disappointed! More
by Btspates
Employees Worked With
Jackie Endres Laguerre, John DeFlumeri, Jack O'Toole, Michael Tucciarone, Howie Meadows, Tom Costa
March 27, 2024
This is my fourth time leasing a car from Jackie, I wouldn’t go any where else she’s knows exactly what I want and she delivers ! Until next time .. I would highly recommend this dealership, no pressur wouldn’t go any where else she’s knows exactly what I want and she delivers ! Until next time .. I would highly recommend this dealership, no pressure and I feel comfortable with everyone they made the transition very easy. Thank you again Jackie! More
by Lindaannfrank
Employees Worked With
Jackie Endres Laguerre
March 27, 2024
They tried to screw us by lying about what caused the front differential to seize, and tried to charge us for labor that the warranty covered, I verified that by calling the warranty company myself. The front differential to seize, and tried to charge us for labor that the warranty covered, I verified that by calling the warranty company myself. The service writer, Roseann Nason, became arrogant, argumentative, dismissive, and laughed in our faces when called out on this. I had to wait 40 minutes to speak to a manager, Phil Ericson. The car needed further repairs after we were told it was done, they said they didn't think it was motor mounts and the mounts were good. I refused to take the car, they then said it WAS motor mounts, and all this big mess of lies took a month until we got the car back. Nason told me on the phone that the replaced differential was new and not used, I'll find out for sure when I can get underneath the car, and see for myself. Their ace mechanics got degreaser or brake cleaner on both front wheels, staining the paint and peeling the paint in one place of each front wheel. Since I swore I'd never go back there, they do not know about this. I saw the stains when we picked up the car, but thought it was smeared armor-all, because they armorall-ed the tires after washing the car. I think someone who drove and rode in the car at King O'Rourke is a cowboy on the side, because both front rubber floor mats have gouges in them from what looks like boot spurs. In the past, we've had two oil changes done there, and both times the engine was at least half a quart low, according to the dipstick. I've had to show it to them twice. The second time, they said they'd give me a free oil change. They know where they can shove that, because I wouldn't go to them if they were the only dealer/shop on Earth! That Roseann Nason still works there after the way she treated my spouse and me, shows the pathetically low level of regard for customer service, at a $220 labor rate. People spend $150,000+ on Escalades and GMC trucks there, and that is how customers are treated?!? Their answer will be some lofty description of their ace mechanics and decades of excellent customer service, but don't even think of going there without a shark of a lawyer, and someone very knowledgeable about cars to make sure they can't screw you with lies and lofty language. Just check their response to this complaint for an example of how slick their service manager is. I can't use the language I want to, to describe what I really think and feel about these hubristic crooks. Subsequent to the above, another GM dealership mechanic noticed that the mechanic at king o'rourke unmounted and bent transmission cooler lines out of the way to replace the motor mounts, and the second dealer charged me one hour's ;labor plus tax to bend them back and remount them properly. I mentioned this in a complaint to the BBB, o'rourke's response was a crock of lies and lofty xx. I wouldn't trust o'rourke to put air in my tires. I believe o'rourke owes me one hour's labor plus tax. I can provide documentation for all of this if necessary, as I did to the BBB. More
by roadwarrior88
Employees Worked With
Roseann Nason, Phil Ericson
March 26, 2024
Jackie is the best! She is kind, thorough, and very responsive through the whole process and always gets me the best car for my needs. I wouldn’t go anywhere else. She is kind, thorough, and very responsive through the whole process and always gets me the best car for my needs. I wouldn’t go anywhere else. More
by Joellen
Employees Worked With
Jackie Endres Laguerre
March 26, 2024
Jackie is the ultimate professional! She listens to a customers needs and then over delivers throughout the entire buying process! Jackie is “The Bomb” She listens to a customers needs and then over delivers throughout the entire buying process! Jackie is “The Bomb” More
by rfm0
Employees Worked With
Jackie Endres Laguerre
March 26, 2024
Jackie is the absolute best sales specialist to work with. I have known her for years and she makes the car buying process seamless. And I am not a difficult person, but I am a true car enthusiast. So with. I have known her for years and she makes the car buying process seamless. And I am not a difficult person, but I am a true car enthusiast. So if she gets it right for someone like me, she is beyond overqualified for anyone else's needs. From ordering, build and shipping updates to meeting my car on delivery day with photos and a video, she makes the experience something to be remembered. Not to mention that all of the paperwork is ready when I arrive at the dealer so I can spend time learning my new car instead of waiting for contracts. Her loyalty and dedication are unmatched. And the facilities at King O'Rourke are beautiful. Do yourself a favor and check them out - and tell Jackie Regis said "HI!" :-) More
by regis.gallet
Employees Worked With
Jackie Endres Laguerre
March 26, 2024
This dealership has amazing customer service. They followed me through every step of my purchase. Jackie Lagurre paid special close attention to the details. She made sure everything was perfect They followed me through every step of my purchase. Jackie Lagurre paid special close attention to the details. She made sure everything was perfect the day of delivery . Anthony in service picked up my truck on a flatbed on his day off when it needed a minor repair. I've already referred one client of mine to them and will continue to in the future. Just recently bought a second vehicle from them! Truly the best dealership on Long Island! More
by Jaegersrun
Employees Worked With
Jackie Endres Laguerre
March 26, 2024
Jackie was the greatest, no pressure, was able to get exactly what I wanted. We did almost everything over the phone. Highly recommend King ORourke and Jackie! exactly what I wanted. We did almost everything over the phone. Highly recommend King ORourke and Jackie! More
by BKING3ster
Employees Worked With
Jackie Endres Laguerre
March 25, 2024
Great truck great service. Would definitely recommended. Jackie was fantastic she was knowledgeable and very helpful! Would definitely recommended. Jackie was fantastic she was knowledgeable and very helpful! More
by Matthew.genchi
Employees Worked With
Jackie laguerre, Jackie Endres Laguerre
