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King O'Rourke Auto Group
Smithtown, NY
375 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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375 Reviews of King O'Rourke Auto Group
April 03, 2024
When my wife and I decided to purchase a new car we were fortunate enough to be assisted by Jackie. From our initial contact, Jackie demonstrated deep knowledge of the Escalade features. She was forthright fortunate enough to be assisted by Jackie. From our initial contact, Jackie demonstrated deep knowledge of the Escalade features. She was forthright about pricing and her approach was never pushy. I extend my sincere appreciation to Jackie for her exemplary service and it is without hesitation that I recommend Jackie to others seeking to purchase a Cadillac. More
by Anthonyinzerillo
Employees Worked With
Jackie Endres Laguerre
April 03, 2024
I enjoy doing business with the king family. They are honest people. I have purchased several cars and suv from them over the years. I recommend King O'rourke and Jackie to all my family members They are honest people. I have purchased several cars and suv from them over the years. I recommend King O'rourke and Jackie to all my family members who are in the market for a new car. Jackie treats everyone like family and always goes the extra mile.This past February I purchased a 2024 Cadillac lyric from king O'rourke and Jackie. This is our first electric suv and can't say enough good things about it. My wife and I relocated to South carolina last year and still made the trip back to New York to purchase another suv from Jackie. Trust me when I say it is worth the trip no matter how far you have to drive to purchase a car from Jackie and king O'rourke. More
by Frank.s.angelico
Employees Worked With
Jackie Endres Laguerre
April 01, 2024
Jackie was a pleasure to work with. She is very knowledgeable friendly and efficient. She made the whole process pleasant. Delivery day went so smoothly. I would recommend Jackie 10 She is very knowledgeable friendly and efficient. She made the whole process pleasant. Delivery day went so smoothly. I would recommend Jackie 100 percent!!! More
by Rescuebella606
Employees Worked With
Jackie Endres Laguerre
March 29, 2024
Jackie was a pleasure to deal with. She was knowledgeable about all things Cadillac and was able to lock down a great deal for me. I would absolutely recommend the King O’Rourke dealers She was knowledgeable about all things Cadillac and was able to lock down a great deal for me. I would absolutely recommend the King O’Rourke dealership and definitely ask for Jackie, you won’t be disappointed! More
by Btspates
Employees Worked With
Jackie Endres Laguerre, John DeFlumeri, Jack O'Toole, Michael Tucciarone, Howie Meadows, Tom Costa
March 27, 2024
They tried to screw us by lying about what caused the front differential to seize, and tried to charge us for labor that the warranty covered, I verified that by calling the warranty company myself. The front differential to seize, and tried to charge us for labor that the warranty covered, I verified that by calling the warranty company myself. The service writer, Roseann Nason, became arrogant, argumentative, dismissive, and laughed in our faces when called out on this. I had to wait 40 minutes to speak to a manager, Phil Ericson. The car needed further repairs after we were told it was done, they said they didn't think it was motor mounts and the mounts were good. I refused to take the car, they then said it WAS motor mounts, and all this big mess of lies took a month until we got the car back. Nason told me on the phone that the replaced differential was new and not used, I'll find out for sure when I can get underneath the car, and see for myself. Their ace mechanics got degreaser or brake cleaner on both front wheels, staining the paint and peeling the paint in one place of each front wheel. Since I swore I'd never go back there, they do not know about this. I saw the stains when we picked up the car, but thought it was smeared armor-all, because they armorall-ed the tires after washing the car. I think someone who drove and rode in the car at King O'Rourke is a cowboy on the side, because both front rubber floor mats have gouges in them from what looks like boot spurs. In the past, we've had two oil changes done there, and both times the engine was at least half a quart low, according to the dipstick. I've had to show it to them twice. The second time, they said they'd give me a free oil change. They know where they can shove that, because I wouldn't go to them if they were the only dealer/shop on Earth! That Roseann Nason still works there after the way she treated my spouse and me, shows the pathetically low level of regard for customer service, at a $220 labor rate. People spend $150,000+ on Escalades and GMC trucks there, and that is how customers are treated?!? Their answer will be some lofty description of their ace mechanics and decades of excellent customer service, but don't even think of going there without a shark of a lawyer, and someone very knowledgeable about cars to make sure they can't screw you with lies and lofty language. Just check their response to this complaint for an example of how slick their service manager is. I can't use the language I want to, to describe what I really think and feel about these hubristic crooks. Subsequent to the above, another GM dealership mechanic noticed that the mechanic at king o'rourke unmounted and bent transmission cooler lines out of the way to replace the motor mounts, and the second dealer charged me one hour's ;labor plus tax to bend them back and remount them properly. I mentioned this in a complaint to the BBB, o'rourke's response was a crock of lies and lofty xx. I wouldn't trust o'rourke to put air in my tires. I believe o'rourke owes me one hour's labor plus tax. I can provide documentation for all of this if necessary, as I did to the BBB. More
by roadwarrior88
Employees Worked With
Roseann Nason, Phil Ericson
March 27, 2024
This is my fourth time leasing a car from Jackie, I wouldn’t go any where else she’s knows exactly what I want and she delivers ! Until next time .. I would highly recommend this dealership, no pressur wouldn’t go any where else she’s knows exactly what I want and she delivers ! Until next time .. I would highly recommend this dealership, no pressure and I feel comfortable with everyone they made the transition very easy. Thank you again Jackie! More
by Lindaannfrank
Employees Worked With
Jackie Endres Laguerre
March 26, 2024
Jackie is the best! She is kind, thorough, and very responsive through the whole process and always gets me the best car for my needs. I wouldn’t go anywhere else. She is kind, thorough, and very responsive through the whole process and always gets me the best car for my needs. I wouldn’t go anywhere else. More
by Joellen
Employees Worked With
Jackie Endres Laguerre
March 26, 2024
Jackie is the ultimate professional! She listens to a customers needs and then over delivers throughout the entire buying process! Jackie is “The Bomb” She listens to a customers needs and then over delivers throughout the entire buying process! Jackie is “The Bomb” More
by rfm0
Employees Worked With
Jackie Endres Laguerre
