King Volkswagen

Honest and friendly service I have owned a VW for several years and always service it at the dealer. This service department is quick, friendly, and most importantly honest. Make I have owned a VW for several years and always service it at the dealer. This service department is quick, friendly, and most importantly honest. Make sure to ask for Jose and he'll steer you right. More

Friendly, honest service King VW is the only dealership that I chose when purchasing cars or have service needs. They have a very professional staff and maintain great communi King VW is the only dealership that I chose when purchasing cars or have service needs. They have a very professional staff and maintain great communication during service visits. More

Hightly Recommend for Service My 5 VW cars are all service in King Volkswagen - 4 purchased from King. All King's service manager and staff are sincere people with great skills an My 5 VW cars are all service in King Volkswagen - 4 purchased from King. All King's service manager and staff are sincere people with great skills and experiences. Last month, they also helped me with a Chevrolet car repair in their KIA shop when GM dealer could not get the part to service my car. I highly recommend this dealership for your service. David Lin More

Sales and Service I have purchased three new vehicles from King VW. The prices were clearly marked and very fair from the beginning. The service department is top notch I have purchased three new vehicles from King VW. The prices were clearly marked and very fair from the beginning. The service department is top notch. Although he moved to king Kia, Bill Buckley is the most professional person in the car service industry. More

So frustrating I hate giving negative reviews but OMG. I made a simple phone call last Saturday to find out if I could bring a battery in for warranty exchange that I hate giving negative reviews but OMG. I made a simple phone call last Saturday to find out if I could bring a battery in for warranty exchange that was bought over the counter, My first call from Service to Parts was dropped. My 2nd call I was immediately put on hold. After 23 minutes I hung up. My 3rd call was dropped or purposely hung up on. My 4th call I was finally connected to Parts. Explained I had not bought it there but I had the receipt and the original dealer (40 miles away) said I could take it anywhere for a 50% credit based on age. Also explained I was scared to drive the car as you could not shut it off without jumping it again. Gave me a hard time about having to take the battery back to the original dealer and I argued against that so he said he would talk to his manager on Monday and I had to call back. Really? An hour on the phone and I had to call back Monday which I did and was told, ok, no problem bring the battery in and they would do the exchange. Today I take it in after leaving work early and am told it has to be in the car to test. Adamant that I had to bring the car in with the battery that wont charge and doesn't provide enough juice to close the window. I made it clear twice it would not be in the car and was told no problem. Such lousy customer service. Not the first time received poor customer service here but this is the last I will ever step in the place. All I got was sorry for the miscommunication. I was really irate for my 2 hour investment for what I thought was a super simple problem to resolve and left empty handed. Had to have the car to test it? It's a dead freaking battery that won't even charge with a trickle charger hooked up to it for 2 days. VW has enough customer credibility issues as it is with the TDI lies.... you think they would be a little more accommodating to keep their current customers... More

OVERTIME - EXACTLY What I Wanted! My life is complicated and so is my car buying. I wanted a brand new, 2016 (not many available yet), GTI, 4 door, manual, SE, with lighting package, i My life is complicated and so is my car buying. I wanted a brand new, 2016 (not many available yet), GTI, 4 door, manual, SE, with lighting package, in metallic grey. I wanted it fast and I wanted it at a great price. From the moment I walked in, Diako was with me. He took me for an amazing test drive, guided me through aspects of the leasing process I wasn't aware of, and pushed to get me a great price. I had a significant overage on my last lease turn in, and he helped me to work it out - even personally went to Carmax with me to get a trade-in quote. I must've been in the dealership no less than three times. It was a grueling experience, but one that Diako and his crew were extremely patient with me on. They were never pushy or made me feel under pressure to sign a deal. They were able to find the exact car I wanted, at port, and confirmed it immediately. It was initially supposed to take 3 weeks to get here, but I got the car in less than 1! It is everything I wanted and more. Finally, everyone at King is extremely friendly and helpful. I started to feel at home in the dealership! When I came in to pick up the car with my elderly father, they were extremely respectful and courteous. Their culture at the dealership is very laid back and fun, and they made the process enjoyable by being so lighthearted and cracking jokes. I even got to meet the general manager, who was teasing Diako in front of me! In short, the people at King are good people, believe in the products they sell, and deliver a remarkable customer experience. I would recommend them to all of my friends who are interested in getting a new car! Thanks Diako, Lev, and Sanjay! More

Certified safety hazard Sales associate assured me the pulsation I felt in the brakes during the test drive was "a feature of the brake system". Had the vehicle in for servi Sales associate assured me the pulsation I felt in the brakes during the test drive was "a feature of the brake system". Had the vehicle in for service at my local VW dealership several times and asked them to check the brakes as the pulsation seemed to be getting worse. Each time I was assured the brakes were fine...even after the "low brake fluid" alarm had been going off. Finally, the alarm was going off every few minutes. So, we take it in again, and are told the caliper is broken and leaking brake fluid. The local dealership initially did not want to repair the caliper due to "non-factory parts". I informed him the parts were on the car when it was certified pre-owned by King VW, so they reluctantly replaced the caliper...and nothing else. The car still had a terrible vibration while braking since they had not replaced the warped rotor or the non-factory pads that were such an issue. The local dealership informed me I would need to contact the dealership where I bought the car. This is where things got ugly. The service manager was extremely rude and had the nerve to question my integrity when I insisted this issue had persisted since I bought the car (I am a honor, courage, and commitment card carrying former United States Marine and veteran...needless to say my integrity is very important to me). Eventually he conceded to pay for the rotors that were clearly warped when I bought the car, and I had to come out of pocket for the new pads(factory ones that should have been on there from the begining) and labor. I still have a vibration from the front brakes due to the rotors that were machined during the certification inspection less than a year ago. To make matters worse, this is my wife's car, and she has been pregnant during this very unsafe ordeal. The salesman was a liar, and the service center cuts corners. Turns out the owner is ill, and the service manager is his son. Buyer beware if Jason is the future of this dealership. More

Don't fall for their fake honesty. Everything was fine with the service department at this dealership until I gave them a bad score on a CSI survey. Now I'm stuck with a $1350 repair bi Everything was fine with the service department at this dealership until I gave them a bad score on a CSI survey. Now I'm stuck with a $1350 repair bill because they purposely damaged my vehicle while it was in for service. And of course they know nothing about it. More

Good people I have been leasing cars a long time, and for once I found a dealership that didn't try to BS me as soon as they met me. The staff is professional and I have been leasing cars a long time, and for once I found a dealership that didn't try to BS me as soon as they met me. The staff is professional and personable, and they really do know in detail the 'best deal' they can give you. By this I mean, they know lease interest rate, buy price (including all the details that make up a 'price' such as dealer costs and incentives, etc.). I sat down with Lev and Diako and made a deal in minutes. And this, coming from a seasoned car-leaser, is amazing. They didn't make me do the 'dance' and just got straight down to business. How do I know they were dealing with me straight-up? I use the Costco Car Service for a verifiable 'best buy price' which was much, much better than the other dealers had presented to me. And did I mention, I am a seasoned car-leaser? =) More