King Volkswagen - Service Center

Took our VW Tiguan in for service due to an engine light on and the auto-stop not properly functioning. King recommended a large variety of services and fixes. We opted only for a battery replacement. They on and the auto-stop not properly functioning. King recommended a large variety of services and fixes. We opted only for a battery replacement. They send an online link to confirm desired services and the quote for service. The initial diagnosis fee, the battery, additional service fees and taxes all came out to a grand total of $400, which I already thought was fairly expensive for a battery replacement but accepted and confirmed the quote for $400. I showed up to pick up the car, and was charged $700 for the battery replacement. I opened the link again to assess the charges and of course, it's to a live website, so it had all since been updated to reflect the $700 in charges. To operate like this as a business - have someone confirm a quote for $400 then charge $700 at the door - is beyond shady practice. They cannot possibly be considered an "elite" dealership if they do this type of thing to customers. They did complete the job, so I gave them the two stars. But a surprise $700 to replace and reassociate the battery seems asinine and disqualifying. It's a form of theft to do that to me on the spot for an additional $300. I will never seek service with them if out of pocket costs are associated with the service. Be careful when confirming quotes for service with King VW. More

I bought a used 2019 Tiguan (not from King VW) that was still under warranty. Beginning in May, the A/C started to blow warm air. We took it first to Ourisman VW. They serviced it with no improvement an still under warranty. Beginning in May, the A/C started to blow warm air. We took it first to Ourisman VW. They serviced it with no improvement and provided only average customer service. Being dissatisfied, we tried King VW and we feel lucky to have found them. If I were to create an ideal service department, I would use King VW as the model. The shop is the biggest, cleanest shop that I have ever seen. And they provide AMAZING customer service. Kevin Fluke was my service advisor and he is professional, helpful, and patient. The car's A/C problem was not routine. It required 3 separate appointments to repair it. When I arrived for the 3rd appointment, they put me into a loaner car and told me that they would not return my car to me until they were convinced it was repaired. It took 3 weeks and a visit from a special technician from VW headquarters to repair it. Along every step of the way, Kevin explained the process with great detail. The week we got the car back, the temps were in the high 90s and the A/C was pumping out such cold air. I would buy another VW simply to have access to this ideal service department. More

Zero stars - This is the worst customer service I have ever experienced. My King VW 2015 Passat engine (that was perfectly maintained) began to fail at 70K miles. Right away, I worked with VW Service to s ever experienced. My King VW 2015 Passat engine (that was perfectly maintained) began to fail at 70K miles. Right away, I worked with VW Service to solve the problem. At first, I was told the problem was normal. It was not - my engine was burning about 1 L of oil every 500 miles. Then, on the third trip to the service center, they tell me to replace my PVC Breather valve and the problem should be fixed. I agree to the work however, after 500 miles, my oil level is low again. I bring it back to be told that the only course of action is a new engine at $8.5K. Many other professional mechanics have since told me that a PVC breather should have been found on the first look, if that really was the problem. This service center is lying to customers defrauding them out of thousands and not fixing problems. I was not refunded for the work that did not fix the problem. And all King would offer me was $1500 off a new vehicle. Corporate VW would not assist. That is not even a year end deal. It's a total joke. Do not by a car there and absolutely do not use the service center. More

The worst experience ever!! I bought my VW at the KING VW In July. Chris the salesperson treats you like he’s doing you a favor,l. I stopped him from talking and asked for a manager who closed the deal for h In July. Chris the salesperson treats you like he’s doing you a favor,l. I stopped him from talking and asked for a manager who closed the deal for him. John Scott “one of their finance people” Promised for a free oil change, and when The car is ready for an oil changed, they said John is no longer working here so we can’t honor what he promise. It is just bad. Do yourself a favor and don’t go there. More

Worst Possible Experience GEICO sent me here for body work on my Mitsubishi. It took forever to get the work done, though that wasn't King's fault as the part was on national b GEICO sent me here for body work on my Mitsubishi. It took forever to get the work done, though that wasn't King's fault as the part was on national backorder. In total they had my car nearly two months, but stopped communicating with me after 3 weeks. When they finally got the part they rushed the job and did sloppy work. There were runs in the paint and overspray of clear coat. They lost my car key and had to make another, which caused further delay, and lost the cargo cover (which they found later in their shop). I had to go out there several times and they were incredibly unapologetic and unfriendly, acting as though I were an inconvenience to them. The Body Shop Manager wouldn't say hello or make eye contact, the person who I was told was the owner (Jason) called me but then wouldn't respond to an email when I again didn't hear back from anyone. He forwarded the email and didn't even give me the courtesy of a response. I just can't believe they get away with customer service like this. GEICO seemed at wits end too, though they weren't so easy to deal with either since this took so long and they didn't want to cover the rental (even though their driver hit my car). That let to GEICO and King arguing over who had to give me a car, and King coming up with flimsy excuses to not give me a loaner (though they finally did). And, this is all after my having purchased my car from them, which was a hassle unto itself. Suffice it to say that I won't be giving them any more business. By contrast we purchased our other car from Fitzgerald and they have always been a delight....it doesn't have to be this way. More

Do not belive fake 5 * reviews, only 0* My 2016 car was running and handling perfectly, until they suggested that my car could use a wheel alignment, which HAPPENED to be on special that day My 2016 car was running and handling perfectly, until they suggested that my car could use a wheel alignment, which HAPPENED to be on special that day! Being a trusting person i said sure. Right off the lot the car was drastically pulling to one side, After they spent another 45 min and went for another test drive it seemed a bit better, a week later it started doing the same thing! More

Great dealership to work with Have been taking my VWs for service to this dealer for a number of years. They are easy to work with, explain repair work clearly and have reasonable Have been taking my VWs for service to this dealer for a number of years. They are easy to work with, explain repair work clearly and have reasonable pricing. They helped us in trading one of our vehicles after it began having issues and could not be repaired. More

Friendly and Honest Service Experience Vehicle diagnostic right on target. Inspection revealed additional minor maintenance items that will be needed in the future, no pressure to repair no Vehicle diagnostic right on target. Inspection revealed additional minor maintenance items that will be needed in the future, no pressure to repair now. Vehicle was ready before promise date. Fantastic customer service will keep me coming back. K. Smith More

Honest and friendly service I have owned a VW for several years and always service it at the dealer. This service department is quick, friendly, and most importantly honest. Make I have owned a VW for several years and always service it at the dealer. This service department is quick, friendly, and most importantly honest. Make sure to ask for Jose and he'll steer you right. More