King's Colonial Ford, Inc.

I recently purchased a brand new 2018 5.0 STX f150. I had a great experience with regards to the purchasing process, however the service side is a different story. After putting roughly 3000 miles on my truck I started to experience a rattling, clicking, ticking noise coming from the front driver side portion of the vehicle. The noise is hard to describe and I am far from being mechanically inclined, nevertheless, there is a noise. After some time, seeing if the noise would go away on its own, I brought it in to the service department. I was welcomed by a ray of sunshine by the name of Justin (sarcasm implied) and briefly described to him the noise. He typed in a one liner into the computer and told me to come back by the appointment date. He said the technician would have to “reproduce the noise” in order to diagnose it. Easy enough. After a couple of days I returned to drop my vehicle off. I wanted make sure the technician could “reproduce the noise,” so I asked if I could quickly ride with him or her to make sure the noise took place (it was sometimes sporadic). While in the vehicle together, I was able to “reproduce the noise” several times. The technician acknowledged he could hear it and that it wasn’t a normal operating sound, even speculated as to what it may be. Later that day I returned to pick my truck up. Justin handed me my keys, and after an awkward pause, I asked what the consensus was for the issue and if it was fixed. He told me “the technician and the even the manager drove the truck again and didn’t hear anything.” I asked if it was the same technician who rode with me that morning and he confirmed it was. He stated “the noise is going to have to get worse before they could do anything about it.” Before I could even verbalize my confusion on whether they acknowledge there being a noise or not he said “they hooked it up to the computer and reset it.” I then asked if I could have some form of invoice or documentation notating nothing be wrong at this point in time. Justin said “the tech didn’t even write anything down or make any notes as to what was done, but I left the ticket open.” I asked what I should do if the noise continues. I was told once again, in a roundabout way, it would have to get worse. I got into my vehicle and less than a quarter of a mile down the road I once again heard the same exact noise. Maybe I will try again later, or follow the only explanation I was given, wait until it gets worse. Not what I expected with a brand new vehicle.

I have purchase my car from this dealership with salesman E.T. At first so friendly and so “helpful”. Promised me from buying my car that they will include the floor mat in it. I received my car no floor mat. But that is not the issue. So 43 days in after I received my car, I realized I still didn’t receive my plates . So I call them trying to see what went wrong.( mind you I was TOLD that I WILL received my plates in my mail and that there is no work needed from my end) So once I was on the phone with Britney she tells me that I have to go to the DMV myself and get my plates myself because the salesman didn’t give me a form that needed to be filled out, and they were unable to go forward with my plates/ title. But somehow it is MY fault. Then the next day I called again, for them to give me the run about all day. Then their supervisor Dick something. Gets on the phone with me to tell me that E.Tucker was to come to my county and “deliver” my plates to me so I won’t have to go to the DMV FOR E.Tucker to call me back and tell me that none of what was promise to me was to happen. Then E.Tucker tells me how the dealership is in no position to fix THEIR mistake but can help ME resolve my problem. By having me going to the dmv and file for plates. Then when I was making him understand that I wasn’t willing to take the day off and go on my own to do something they were paid for. He went and threatened to call my installation commander (I am in the army) to tell him that My behavior was unacceptable, and tht I should be reprimanded for it. I had my NCO call them for him to say that :well I was going to go that way since she was willing to go to the DMV” But then he will PERSONALLY send me “floormat” for my car and hopefully that will make me “feel” better. I will definitely not recommend anyone to go there, nor purchase from them nor go for service over there If I could take the car back and send my business elsewhere I definitely would.

I just purchased my first truck and was extremely excited and nervous all at the same time, I was greeted by Mr. Shawn Dougherty and was immediately at ease from his approach. I told him what I wanted and he instantly showed me my truck. I wanted a couple of things and they were all granted without any hesitation or problems. I was extremely impressed with everyone's professionalism and attitudes within the dealership. Only had one issue with the vehicle which I placed a call to Mr. Dougherty and within two business days, my issue was fixed. Again, without any hesitation or problems. OUTSTANDING JOB Ladies and Gentleman. THANK YOU!!!!!!

Went here after driving from out of state. Was told that front brakes needed replaced. took the parts home and was told by several mechanics that the parts were fine. Kings would not refund or help. Filed dispute with credit card company, BBB and State Attorney Generals office. I would not recommend this place to anyone for anything

I can't say enough good things about Kings Colonial. First, their new store looks great! I bought a vehicle from them and out was the first time ever that a sales person (RJ) didn't constantly harass me via phone, email or text, RJ is a great guy! Their store, their staff, their process is all top notch! Of course the Ford product speaks for itself and is also amazing.

RJ is a great guy! He made my experience very pleasant. I will let everyone I know that is looking for a car to go to RJ. Thank you much for all your help.

I recently purchaseda new SUV from Kings Colonial Ford and my experience was great. I placed my application online and was promptly called bya salesperson (RJ) who was very friendly and helped me get into my new car with no hassle. Very professional establishment.

R.T. Is a totally awesome, honest, dependable salesperson. I'll buy my next car from him soon. Thanks for the pleasurable buy, and the great deal on my used S40. Sincerely, A.D.

I have been researching vehicles for almost a year and have been unsuccessful locating a black, loaded sport vehicle with 4 doors at a reasonable price! I found my new 2011 Kia Optima at King's Colonial Ford online, and contacted RJ Dilts, the Internet Sales Manager. He was very honest, upfront, and answered any questions I had via email. This past weekend, my parents and I drove to Brunswick from McRae, GA and I fell in love with it and took it home! I am loving my new car :)

I actually live in Washington state and bought my last car from King’s Colonial Ford in Brunswick Georgia. I will also very likely buy from them again- the experience was that good. I bought a 2013 Mustang Shelby GT500 from them that they drop shipped to a Washington dealer for me and the entire process was painless – and even pleasant. These cars are difficult to find and I had already had a couple of bad experiences and jacked around by a couple of local dealers trying to get one when I was tipped off to King’s Colonial. From the very first contact through the months long process of ordering one, getting it scheduled, built and delivered, King’s, and specifically RJ Dilts were fantastic to deal with! They were very honest and upfront with everything and sold the car at a very fair price. Their service was superb from start to finish and I will always be grateful and highly recommend them for all of your Ford needs! Danny Harris Everett Washington