Kingdom Chevrolet

Customer satisfaction is the upmost importance here Jesse and Michael: Dream team! These gentlemen are tremendously great at what they do. Their customer service is mesmerizing. They are very thorough Jesse and Michael: Dream team! These gentlemen are tremendously great at what they do. Their customer service is mesmerizing. They are very thorough and comprehensive. Also, they helped meet and exceed my expectations! I totally walked out of this dealership with the most amazing deal! More

Very dissatisfied with this dealearship.Promised one Very dissatisfied with this dealearship. Promised one price, when I flew out to see the car, raised it to 5000. After 3 weeks they droped the price. Very dissatisfied with this dealearship. Promised one price, when I flew out to see the car, raised it to 5000. After 3 weeks they droped the price. I agreed to take it. Started the process of financing, then I find out they sold it to someone else. More

I’m very satisfied with the way mr kaminski helped me buy two Chevy trax within my budget. I salute you Mr Kaminski. That’s G two Chevy trax within my budget. I salute you Mr Kaminski. That’s G More

SCAM Alert! This place is very Shady- I showed up with a TrueCAR certificate that included a discount and the DEALER FEES and They still tired to add on a $1,300 This place is very Shady- I showed up with a TrueCAR certificate that included a discount and the DEALER FEES and They still tired to add on a $1,300 hidden dealer fee in the total cost t and then blamed Truecar for not updating their prices for the last 3 months and didn't want to show me the break down of the price until I insisted because I knew it wasn't adding up and they kept saying it was just Tax, tittle, licence fees. They claim to be the lowest price but then add a 10% fee to all their cars when you get there. Complete SCAM! I do not recommend this place to anyone. They also showed me a dirty car that needed an alignment and said they would give me a discount on the service and detail. How about about YOU clean the car and align it before you put it for sale. Especially if you plan to charge and extra 10% dealer prep fee. I ended up buying almost the same exact car for $500 less and NO Dealer fees so this place is definitely NOT the best deal either. More

Jesse V. I delivers Although the wait time was extraordinarily long on a Saturday with only one finance manager available, Jesse Valenzuela was a delight of a salesman! Although the wait time was extraordinarily long on a Saturday with only one finance manager available, Jesse Valenzuela was a delight of a salesman! He delivered in getting us the car we wanted with the payments in our range and a promise to repair some damage. Then when I brought the car in for the repair he remembered my name, made sure the work was done right and went the extra mile to get answers to some of my other questions! Ask for Jesse i if you visit, he won’t disappoint! Tell him Tim Bailey recommended him!! More

Be Very Cautious of the Staff Be very cautious of over promising when working with the financial manager Mike Major and his sales associates Mike Brixie and Tony. They both were ex Be very cautious of over promising when working with the financial manager Mike Major and his sales associates Mike Brixie and Tony. They both were extremely rude and unhelpful when assisting me with a service dispute. Mike Brixie and another manager Tony over-promised to provide me with a lifetime of details on my car, should I purchase from Kingdom Chevy and not the competition Toyota (who is a 5-minute walk from Kingdom Chevy). When I came in yesterday to receive a copy of this, both Brixie and Major stated that I was the one confused and that they only offer free car washes to their customer, and made it seem like I didn't know the difference between a detail and a car wash. I explained that this lifetime of detailing was also brought up with Renee (another financial officer). Because the conversation had devolved into a "he said, she said", I requested the contact information for Mike Major's manager, upon which he replied, "I don't have time to get that right now.". For any manager or associate to see that as an acceptable response does not deserve my business or my money. I can only wish in hindsight that I had purchased my car from Toyota on western, instead of Kingdom Chevy. Toyota was much more transparent about the purchasing a car, and what they can and can’t offer. Mike Brixie didn't even have the courtesy to stay for the remainder of our meeting. He simply provided his side of the story, and got up and left without even making any effort to arrive to a resolution to this issue. Will I recommend Kingdom Chevy to anyone else? No, I will not recommend any one purchase a car from a dealership who will overpromise just to secure a customer, and then fail to deliver on that promise, and blatantly lie about it. More

Terrible customer service & overall bad experience I would never recommend this dealership because they were rude, slow, demanding & leaving with a very dirty vehicle wasn’t leaving on a good note. Dro I would never recommend this dealership because they were rude, slow, demanding & leaving with a very dirty vehicle wasn’t leaving on a good note. Drove 4 hours to buy a vehicle, left exhausted, upset & still dealing with their aftermath of awful service. More

Deceitful I had been looking for a daily commute vehicle that got good gas mileage. I found that the Chevy Cruze had the mpg I was looking for and had many feat I had been looking for a daily commute vehicle that got good gas mileage. I found that the Chevy Cruze had the mpg I was looking for and had many features that would make my 2 hours on the road each day more enjoyable. While searching online I found a 2015 Metallic Green with the 2LT package at Kingdom Chevrolet. The car listed around 83,000 miles on it with a clean Carfax report. The pictures looked OK on their site, and was listed as no damage. We drove over 3 hours to the dealership to see the car in person and brought a trade in vehicle. The Cruze that was listed as having no damage had 2 major dents in it, one on the rear driver quarter panel, and one above the back driver door. Because they do not wash the vehicle (or clean them out before you purchase them) we did not see the paint damage until AFTER we purchased the car. There was a small piece of the front clip that was hanging down that the salesman said "oh that is a curb indicator that let's you know when you are driving over something. It will make contact before the bumper so you know if you are going to hit something " No Cleveland, that is actually a piece of the bumper that is hanging down, I just didn't want to argue with you...., but if you are reading this, know I knew then you didn't know what you were talking about. Just like when you said the dents could probably be taken care of for under $80. The dent above the door is actually creased and will be more than that. The navigation system they listed the car having .. That doesn't exist on this car either. So we have deception about the condition of the car, we have deception about features on the car, and sales people that make up features "curb indicator" Now let's talk about the 3.5 hour wait we had at the dealership .. Yes they were busy that day, but our sales reps kept coming by and saying just a little while longer then disappearing for 10-20 min at a time. We expected the process would take a while, but not THREE AND A HALF HOURS. We brought cash, so this should have been a much quicker process. Take a look at the car, make a decision, appraisal of the trade in, here is the cash, here is your title, and on the road. But no. It was just sit and wait and wait and wait. When filling out the paper work, we mentioned we would just register the car when we got home, he insisted it was the same if we did it at the dealership or at home, and might as well do it there. OK fine... ONLY to find out at the end that we would need to come back in 6-8 weeks to pick up our plates. I was upset and expressed that I would NOT be driving a 7 hour round trip to pick up my plates. They finally agreed they would mail them (would have been avoided if we just registered at home like we planned since this car was bought out right, and could have gotten the plates on Tuesday when the DMV opened). Pro's and Con's of this car buying experience at Kingdom Chevrolet: PRO's: -Mostly fun conversations during the 10. 5 hours the trip took. (3.5 hrs up, 3.5 hrs at the dealership, 3.5 hrs back home) CON'S: -Deceitful on car conditions -Deceitful on car features -Deceitful on issues with cars -Trash in cars while test driving, then waiting on car to be cleaned after a purchase -We did not receive the plates off of the vehicle we traded in -We were told NOT to date the title when we signed over the trade in -3.5 at the dealership, with only 10 min of that being looking at the car and test drivinvg -Lack of feeling engaged by staff If you are looking for a new or used vehicle, avoid Kingdom Chevrolet. I'm sure I'll get a response on here from them, saying to contact them and they will try and make things better, but I truly believe it's just a PR stunt, and no resolution will actually be made, especially since I will NOT be driving all the way up to their Dealership again for anything. More

Worst experience Ever!! 5 returns, my car was finally repaired and this problem accrued after pior repairs at this establishment! From 8am to 1:00 and car returned dirty! 5 returns, my car was finally repaired and this problem accrued after pior repairs at this establishment! From 8am to 1:00 and car returned dirty! More

BULLxxxxTERS Was their on 5/25 ready to purchase a vehicle they was not attentive i was told i would get a call back to see if i was approved no call back called Was their on 5/25 ready to purchase a vehicle they was not attentive i was told i would get a call back to see if i was approved no call back called them several times was told someone would give me a call back no one did i have brought 2 cars from them in the past and since them they have got terrible with their xustomer service WHO THE xxxx DON'T DO REBATES ON BRAND NEW CARS THAT'S SOME REAL xxxxxxxx AND AFTER THEM NOT RESPONDING TO ME I WENT TO PHILLIPS CHEVOROLET IN LANSING AND BROUGHT ME A 2018 CHEVY TRAVERSE "SAME EXACT VEHICLE I WAS TRYING TO PURCHASE WITH THEM"WITH SOME WONDERFUL PEOPLE More