Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kings INFINITI
Brooklyn, NY
3,841 Reviews
Kings Infiniti offers many automotive products and services to our customers. From quality new Infiniti vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of all Infiniti vehicles, making us a good choice as your Infiniti car dealer.
Our services include trusted Infiniti car repair, original Infiniti parts, and financing to help our customers purchase the car of their dreams.
Call Kings Infiniti at (718) 646-3331, or come visit us in person. We're conveniently located at 20 Neptune Avenue and look forward to helping you with your automotive needs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,841 reviews
September 14, 2016
Horrible experience. They are extremely unprofessional. I scheduled a Test Drive for a new Q50 with Buddy Naipaul. I rush to get there after work, and the guy is like, "Who are you? We had an appointment?" I scheduled a Test Drive for a new Q50 with Buddy Naipaul. I rush to get there after work, and the guy is like, "Who are you? We had an appointment?" He totally forgot! Then he goes off and comes back a few minutes later, telling me that his manager just sold off the car I was supposed to test drive. Fine, I agreed to come back the next day, no problem. Today (being the next day), I rush to get there on time, again, and he's not even around! Had to hunt him down in his office, after wandering around for about 10 minutes, aimlessly. I sit down in his office, and he immediately starts talking numbers, never mind that I actually want to try the car before deciding to plunk down money. I told him about a very tentative offer I had over the phone from a leasing company. I'm not sure if it's legit, it was just one vague phone call. The guy calls his manager, and tells me he can't match it and I should leave. Seriously!?!? I rushed over after work twice, and he won't even give me a chance to get a test drive? I told him that the leasing offer might very well be BS, and I might end up buying the car from him, but at that point he didn't want to hear anything. Either I sign an agreement letter that I will be buying it from them BEFORE the test drive, or I can get out! So I got out. Is this how you're supposed to treat potential customers? Now, even if I end up paying more somewhere else, I swear Kings Infinity will never see a penny from me, or any of my friends/family. Do yourself a favor, if you're in the market for an Infinity try absolutely anybody else, these guys are horrible. More
by mmirkin
Employees Worked With
July 25, 2016
Excellent Thanks Roman, You are absolutely the best I walked in and you made sure my lease option very smooth I was able to pick up my car when you said. You ar Thanks Roman, You are absolutely the best I walked in and you made sure my lease option very smooth I was able to pick up my car when you said. You are a man of your words. More
by nikki
Employees Worked With
June 17, 2016
Unhelpful, rude service rep Called to inquire about setting up a service appointment for my vehicle which was involved in a small accident, with the other party's insurance compa Called to inquire about setting up a service appointment for my vehicle which was involved in a small accident, with the other party's insurance company paying 100% of the repair costs. Asked to clarify the process, since an adjuster would have to come out from the insurance company. Was rudely told "we don't do any of that, you have to do all that yourself". He actually told me a few times to just go to a body shop instead. I've owned several luxury vehicles over the years and have worked with many service departments. 99% of the time, the general response from the service department is "we'll handle everything, coordinate everything, you have nothing to worry about". Kings Infiniti service has some of the most unhelpful, unprofessional and just straight up lazy people working there. More
by rnybk
Employees Worked With
Ron Mechler
June 15, 2016
Great experience buying a new car. It was my first time buying a new car. The whole experience from the minute we walked into the dealership and were greeted by salesperson Roman It was my first time buying a new car. The whole experience from the minute we walked into the dealership and were greeted by salesperson Roman till the moment two weeks later when we drove away on a new Infiniti QX50 was a pleasant and very satisfying. Roman was very knowledgeable and patient and was able to answer all our questions, both technical regarding a car and about financing. He recommended the trim level that is best for us and did not try to offer any unneeded extras. After a first visit we exchanged several Emails and he replied almost immediately even well after working hours. We got the car we were looking for: the color and options and the price was exactly as was agreed upon, no extra / hidden charges. I like the car very much and if not Roman I would probably drive a different one. More
by MarK
Employees Worked With
June 05, 2016
Buddy gave superior quality customer service, and salesmansh I give them a ten make sure you ask for Buddy. Superior quality salelesperson. Great car and value for your buck. Leased the JX35 previous now we're i I give them a ten make sure you ask for Buddy. Superior quality salelesperson. Great car and value for your buck. Leased the JX35 previous now we're in the QX60, love this car even more. More
by La Chaune
June 03, 2016
Worse customer service I towed my car to kings Infiniti because my clutch lost pressure, which was on the Thursday before memorial weekend not knowing or was even told that I towed my car to kings Infiniti because my clutch lost pressure, which was on the Thursday before memorial weekend not knowing or was even told that the dealer was going to be close. I specifically asked for a loaner car before hand and was told they have to diagnose the vehicle first. On Friday when they first took a look at my car i was told by Ron(service manager) that the clutch is saturated in fluid and needed to be changed as the first step, not being sure of any other problems. Ron explained to me that I would get a loaner vehicle if my car wasn't ready on Friday but he was pretty sure 99% it would be. I didn't think it was a big deal because like I said I thought kings Infiniti would've been open on Saturday for me to get a loaner car. I believe Rons communication skills and his attitude towards customers needs a lot of work. A lot of my frustration being without a vehicle tying to get my family from point A to B over a 3 day memorial weekend could've been avoided if this situation was handle better and professionally. More
by Drew
Employees Worked With
Ronnie Hercules
April 08, 2016
Thanks Roman We greatly appreciate all Roman did to facilitate our leasing. If not for his help it would not have been done. We have dealt with him 3 times and eac We greatly appreciate all Roman did to facilitate our leasing. If not for his help it would not have been done. We have dealt with him 3 times and each time it has been a wonderful experience. More
by Joy
Employees Worked With
February 03, 2016
Worry Bug!! This was my first time purchasing a car from a dealership and I must say Thank You to Tim and the Head Manager! They were able to answer all my questi This was my first time purchasing a car from a dealership and I must say Thank You to Tim and the Head Manager! They were able to answer all my questions and worries, ensuring my comfort. The deal went pretty smoothly and I am beyond satisfied with my vehicle. Thanks again to the whole team of Kings Infiniti Brooklyn. More
by Worry wallflower
Employees Worked With
Tim, Tim Khorzov
December 29, 2015
Very Fast n Fair Handled the whole deal over the phone with Maria walked in signed the completed paperwork and drove away with a great lease deal on a Q50. My parents Handled the whole deal over the phone with Maria walked in signed the completed paperwork and drove away with a great lease deal on a Q50. My parents came in 5 min later and also drove away in a new Q50 More
by Philc20
September 19, 2015
Very unhappy I saw a car On line that I wanted and called Thursday (car was just posted Wednesday) Never heard back after I gave all my info on my trade in. Emaile I saw a car On line that I wanted and called Thursday (car was just posted Wednesday) Never heard back after I gave all my info on my trade in. Emailed and called Friday wanting to set up a test drive first thing Saturday morning. Called again Saturday at 915 am. And was told I would get an email with all the details/$ soon. Hours later I got a call saying it was sold??? The sales lady verlande Celestine was out Friday so that's why I never heard back!? She was also not aware that someone bought it right away...so what took the delayed response. It is an internet sale. Not a good way to do business. When we spoke without even seeing the car I said I am very interested please don't sell it. She should have asked for a deposit then or spoken to the people she works with to know someone else was interested. The delay in returning emails and calls is not a likable way to do business. More
by Car17
Employees Worked With
Verlande Celestine
