Kings INFINITI
Brooklyn, NY
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,149 reviews
Unhelpful, rude service rep Called to inquire about setting up a service appointment for my vehicle which was involved in a small accident, with the other party's insurance compa Called to inquire about setting up a service appointment for my vehicle which was involved in a small accident, with the other party's insurance company paying 100% of the repair costs. Asked to clarify the process, since an adjuster would have to come out from the insurance company. Was rudely told "we don't do any of that, you have to do all that yourself". He actually told me a few times to just go to a body shop instead. I've owned several luxury vehicles over the years and have worked with many service departments. 99% of the time, the general response from the service department is "we'll handle everything, coordinate everything, you have nothing to worry about". Kings Infiniti service has some of the most unhelpful, unprofessional and just straight up lazy people working there. More
Great experience buying a new car. It was my first time buying a new car. The whole experience from the minute we walked into the dealership and were greeted by salesperson Roman It was my first time buying a new car. The whole experience from the minute we walked into the dealership and were greeted by salesperson Roman till the moment two weeks later when we drove away on a new Infiniti QX50 was a pleasant and very satisfying. Roman was very knowledgeable and patient and was able to answer all our questions, both technical regarding a car and about financing. He recommended the trim level that is best for us and did not try to offer any unneeded extras. After a first visit we exchanged several Emails and he replied almost immediately even well after working hours. We got the car we were looking for: the color and options and the price was exactly as was agreed upon, no extra / hidden charges. I like the car very much and if not Roman I would probably drive a different one. More
Buddy gave superior quality customer service, and salesmansh I give them a ten make sure you ask for Buddy. Superior quality salelesperson. Great car and value for your buck. Leased the JX35 previous now we're i I give them a ten make sure you ask for Buddy. Superior quality salelesperson. Great car and value for your buck. Leased the JX35 previous now we're in the QX60, love this car even more. More
Worse customer service I towed my car to kings Infiniti because my clutch lost pressure, which was on the Thursday before memorial weekend not knowing or was even told that I towed my car to kings Infiniti because my clutch lost pressure, which was on the Thursday before memorial weekend not knowing or was even told that the dealer was going to be close. I specifically asked for a loaner car before hand and was told they have to diagnose the vehicle first. On Friday when they first took a look at my car i was told by Ron(service manager) that the clutch is saturated in fluid and needed to be changed as the first step, not being sure of any other problems. Ron explained to me that I would get a loaner vehicle if my car wasn't ready on Friday but he was pretty sure 99% it would be. I didn't think it was a big deal because like I said I thought kings Infiniti would've been open on Saturday for me to get a loaner car. I believe Rons communication skills and his attitude towards customers needs a lot of work. A lot of my frustration being without a vehicle tying to get my family from point A to B over a 3 day memorial weekend could've been avoided if this situation was handle better and professionally. More
Thanks Roman We greatly appreciate all Roman did to facilitate our leasing. If not for his help it would not have been done. We have dealt with him 3 times and eac We greatly appreciate all Roman did to facilitate our leasing. If not for his help it would not have been done. We have dealt with him 3 times and each time it has been a wonderful experience. More
Worry Bug!! This was my first time purchasing a car from a dealership and I must say Thank You to Tim and the Head Manager! They were able to answer all my questi This was my first time purchasing a car from a dealership and I must say Thank You to Tim and the Head Manager! They were able to answer all my questions and worries, ensuring my comfort. The deal went pretty smoothly and I am beyond satisfied with my vehicle. Thanks again to the whole team of Kings Infiniti Brooklyn. More
Very Fast n Fair Handled the whole deal over the phone with Maria walked in signed the completed paperwork and drove away with a great lease deal on a Q50. My parents Handled the whole deal over the phone with Maria walked in signed the completed paperwork and drove away with a great lease deal on a Q50. My parents came in 5 min later and also drove away in a new Q50 More
Very unhappy I saw a car On line that I wanted and called Thursday (car was just posted Wednesday) Never heard back after I gave all my info on my trade in. Emaile I saw a car On line that I wanted and called Thursday (car was just posted Wednesday) Never heard back after I gave all my info on my trade in. Emailed and called Friday wanting to set up a test drive first thing Saturday morning. Called again Saturday at 915 am. And was told I would get an email with all the details/$ soon. Hours later I got a call saying it was sold??? The sales lady verlande Celestine was out Friday so that's why I never heard back!? She was also not aware that someone bought it right away...so what took the delayed response. It is an internet sale. Not a good way to do business. When we spoke without even seeing the car I said I am very interested please don't sell it. She should have asked for a deposit then or spoken to the people she works with to know someone else was interested. The delay in returning emails and calls is not a likable way to do business. More
Great Deaership, service and stuff I usually don't write reviews but I have to share this wonderful buying experience at this dealership. I stop by at the dealership to take a look at Q I usually don't write reviews but I have to share this wonderful buying experience at this dealership. I stop by at the dealership to take a look at Q50. Tim was very helpful and patient in answering all my questions and concerns. The price that I got for Brand new Q50 couldn't be refused. Also during my visit I had a pleasure to speak to a general manager Rigaud to modify some terms. What ever was promised to me was completed within given time frame and no running around. Financial representative Roman didn't waste my time in trying to sell me any stuff that I don't need. The whole buying experience from start to finish was a pleasure and I'm really enjoying my new car. If you looking for a new car do yourself a favor and give this guys a chance. I leased many cars before from different dealerships and this would be the best so far. Thank you Kings Infiniti More
Great experience I just leased a new car from kings infiniti and I had a great experice, everyone is very knowledgeable and helpful, i had to call them after I purchas I just leased a new car from kings infiniti and I had a great experice, everyone is very knowledgeable and helpful, i had to call them after I purchased it to ask some questions and everybody was so happy to help. Great experience! More



















