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Kings INFINITI
Brooklyn, NY
4,149 Reviews
Kings Infiniti offers many automotive products and services to our customers. From quality new Infiniti vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of all Infiniti vehicles, making us a good choice as your Infiniti car dealer.
Our services include trusted Infiniti car repair, original Infiniti parts, and financing to help our customers purchase the car of their dreams.
Call Kings Infiniti at (718) 646-3331, or come visit us in person. We're conveniently located at 20 Neptune Avenue and look forward to helping you with your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,149 reviews
April 12, 2014
Will never do business with Kings Infiniti. Stay away. I've had some really unpleasant experiences with this dealership particularly service center in the past and today 4/12/2014 was even worse. I made a I've had some really unpleasant experiences with this dealership particularly service center in the past and today 4/12/2014 was even worse. I made an appointment to few days in advance to have transmission oil changed and received a date for Saturday 4/12/2014 at 9am. Arrived at the dealership at 8:45am, filled out all the paperwork and was told it would take approximately 2 hours. At exactly 10:46am while walking around outside of the dealership, i've received a phone call from the service manager stating that they cannot perform the service (transmission oil change) because car has 113K miles and they don't change the transmission oils at that milage. My first question was why it took them over an hour and 45 minutes to get to that conclusion and what were they doing with my car during that time? Second question was why not? I change transmission oil regularly and last time it was changed at 88K miles in the same dealership so after 25K miles i figured it would be a good idea to have transmission oil changed. I do all regular maintenances with no exceptions, car runs great and reason i went for transmission oils change was because i still want it to operate without any issues. Dealer could not provide an explanation, only that they do not recommend transmission oil change and when i ask them to do it regardless, and that i'll sign a paper stating that i take full responsibility for this they still refused the service and told me to take the car and leave. Very disappointed customer and would like others to stay away from Kings Infiniti More
by Xavior
Employees Worked With
John Russo
March 26, 2014
I have been in this service center a few times. each time I would look for the service adviser John. he is very attentive and helpful to my car problem. the place is usually packed on weekend, so i usually s I would look for the service adviser John. he is very attentive and helpful to my car problem. the place is usually packed on weekend, so i usually schedule my app't in the morning and get there as early as i can. there are miscommunication a couple of times between the service advisers and the receptionist about loaner cars availibility. sometimes i dont get a loaner but its ok. I dont like to wait at the wating room because i need to go home to take care of my daughter who was watched by my old parents. so loaner is one of the problem of this service center. the staff there is generally nice and polite. two times i needed to bring my 9 months old with me to the service center to replace a sensor.one time i went in the morning and there were a lot of people in the waiting room already. i was sitting at a corner chatting w/ another customer abt our children. about an hr or 2 later john called my name and said i needed to come back another time cos the technician broke the sensor when they were trying to put it in. now they need to reorder the part again. he sincerely apologized for the mistake. i was upset but i got no choice but to come back the following week. i went in the next wkend and it was full house there that day. i mean there are customer standing around in the waiting room. when i got there i said to john that i hope i could leave early. he said he would try his best. walked into the room there is no seat. my daughter was in the stroller and i was standing next to her. moments later the lot attentent came in and started taking chairs from other room to the waiting. and let me sit in the corner. about an hr later, john called my name and told me the car is ready and it was no charge because they broke the first one. it was very nice for them to take the responsibility. the part is not too expensive (i think its abt $350) and it's covered in my CPO warranty so i just had to pay $50. More
by y2kspacecowboy
Employees Worked With
John Russo
January 29, 2014
I leased an Infiniti G37x in Oct/2010 from Roman who was a great sales then. So I went back to him last week to lease a Q50, he still the best sales I have ever met during the past 30 years when I buy or le a great sales then. So I went back to him last week to lease a Q50, he still the best sales I have ever met during the past 30 years when I buy or lease a new car. This time he gave me a better deal than the last car though still not the best I expected so I rated 4. I am expecting Roman will give me the best deal 3 years from now for my 3rd Infinite car so I can rated 5 on the price as well. Overall, a great sales at a great car dealer in NYC. More
by Stanley918
Employees Worked With
January 28, 2014
I recently leased the Infiniti Q50, my Fifth different Infiniti, it was awesome experience working with Natasha and Roman. Negotiated the entire deal over the phone, and Natasha went out of her way to ens Infiniti, it was awesome experience working with Natasha and Roman. Negotiated the entire deal over the phone, and Natasha went out of her way to ensure that i was happy with the details down to the color she suggested. Loved working with Roman as he goes ot of his way to make sure that i was comfortable with all of the different technology and innovations in the vehicle. The whole experience was great, seamless from begining to end. I would definitely recommend Kings Infinit and Roman and Natasha. ill be back for all of my car needs! More
by Edonald72
January 07, 2014
I negotiated the price over phone and went to dealer ship to get the car and got it for same price. I really liked the dealership as there are no hidden costs and one low price for documentation. In general to get the car and got it for same price. I really liked the dealership as there are no hidden costs and one low price for documentation. In general about Infiniti financial is that APR rate is not competitive when compared to any good credit unions More
by praveen05
January 04, 2014
Great service, fast and efficient. I would gladly recommend your dealership to my friends. Special thank you to sales representative Roman Zeltzer, who is very professional recommend your dealership to my friends. Special thank you to sales representative Roman Zeltzer, who is very professional More
by Leonid Trubetskiy
Employees Worked With
Roman Zeltzer, Kings Infinity
December 28, 2013
At first there were a few difficulties regarding a free oil change that I was supposed to get. I consulted with Eddie, the manager, and he got everything straightened out. Highly recommended. oil change that I was supposed to get. I consulted with Eddie, the manager, and he got everything straightened out. Highly recommended. More
by ek053690
Employees Worked With
Eddie
December 21, 2013
Terrible experience spend 6 hours for diagnostic. ... service advizer had a nasty attitude. Never come back again. I don't think Infinity should be on a luxury level. service advizer had a nasty attitude. Never come back again. I don't think Infinity should be on a luxury level. More
by vip77
Employees Worked With
Kathy
September 25, 2013
Buddy guided me through the entire process of leasing a brand new G37x. It was one of the most convenient transactions I've ever had in my life. He specifically gave me the correct details I needed to have brand new G37x. It was one of the most convenient transactions I've ever had in my life. He specifically gave me the correct details I needed to have the most financially viable deal, giving me the best price. He showed me the specs of the car and how to use it, resulting with a big smile on my face when leaving the dealership. I would definitely recommend this dealership to anyone. More
by eddymosk
Employees Worked With
