Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,108 Reviews of Kings INFINITI - Service Center
Sort by
November 21, 2018
Customer service Excellent service and will always come back. John and reception are very helpful and mindful when it comes to scheduling and finding me the best deal! Excellent service and will always come back. John and reception are very helpful and mindful when it comes to scheduling and finding me the best deal! More
by FREEDOMMUSIC316
Verified CustomerEmployees Worked With
November 19, 2018
Wonderful no regretd I have no regrets DC ping business with kings infiniti,satisfaction guaranteed every time I would always recommend the Infiniti dealer for the best se I have no regrets DC ping business with kings infiniti,satisfaction guaranteed every time I would always recommend the Infiniti dealer for the best service. More
by GODRICKALS
Employees Worked With
November 16, 2018
Overpriced without the value Overpriced services. Weak amenities in the waiting area. Service rep didn't try to help when i asked about my complimentary first service. The only t Overpriced services. Weak amenities in the waiting area. Service rep didn't try to help when i asked about my complimentary first service. The only thing that was good was that they completed my oil change in an hour and a half like they promised. More
by Frank
Employees Worked With
Nelson Morales
November 16, 2018
It was nice and easy Because the people who works there are nice and the service is great the place is clean and they offer complimentary coffee cookies water and health b Because the people who works there are nice and the service is great the place is clean and they offer complimentary coffee cookies water and health bars More
by SDMODEL
November 15, 2018
Parts previously ordered installed in 30 minutes ! I spent no time waiting for a previously made appointment . Installation of previously ordered parts we're installed in about 30 minutes I spent no time waiting for a previously made appointment . Installation of previously ordered parts we're installed in about 30 minutes ! I've been getting my vehicle serviced At Kings Infiniti for several years , the staff knows me quite well , and I'm always treated with respect, and consideration. More
by FLATFIVE.LAJ
November 15, 2018
Labor cost to replace a fog light bulb $115.00 I recently took my car to kings infinity for service related to the air bag recall. In the process of performing the recall my dashboard was cracked! I recently took my car to kings infinity for service related to the air bag recall. In the process of performing the recall my dashboard was cracked! They replaced it free of charge but it required my car staying there 4 additional days, which gave me 4 additional days of paying out of pocket for transportation. A loner car was not offered! I then received my car back on the fifth day when I realize my right rear tire sensor was not reading. I took the car back about a week and a half later due to there availability! I was then told the sensor satellite was damaged which is located in the rear bumper. This made a lot of sense because my car was recently hit in the rear bumper! I received a call from infinity stating the repair was done and I should come to pick up my vehicle which I did. Upon leaving kings infinity the low air pressure indicator light on the dashboard came back on. This time none of the tires were reading and indicating the tire pressures! I call to advise of the situation and again I was given a week and a half out appointment. I then received a call from infinity stating that I also have a damaged tire pressure monitor which is located under the steering wheel column which had nothing to due with any of the work they performed! I then reminded them that the dashboard had been replaced during the airbag recall repair. My rep then advised me that they would take care of it free of charge! I also had a fog light that was out, which I asked them to replace (bulb). I didn’t expect them to change the bulb for free but never thought it would’ve cost $115.00 to change a $10.00 bulb. To think, they damaged my dashboard while performing the airbag recall and also damaged the tire pressure monitor while performing the same repair, that also inconvenienced my time and transportation that they would have shown a little compassion and consideration for my lengthy and nightmare experience that I had with kings infinity! More
by NATTYDREAD25
Employees Worked With
November 15, 2018
Excellent care Always friendly, always explains what needs to be done, never does anything extra unless you agree to it. Never have to wait long to be seen when I ge Always friendly, always explains what needs to be done, never does anything extra unless you agree to it. Never have to wait long to be seen when I get there. More
by PAULNSHELLY
Employees Worked With
November 15, 2018
Oil change Nelson really helps you get in and out. Oil change, new battery done in no time and I didn't have a scheduled appointment. So far best Infiniti ser Nelson really helps you get in and out. Oil change, new battery done in no time and I didn't have a scheduled appointment. So far best Infiniti service center I have dealt with. More
by BULLSEYEENT79
Employees Worked With
Nelson Morales
November 14, 2018
Excellent Very helpful, knowledgeable and professional. Fixed all issues in a timely manner. Great customer service. All around best experience I’ve had visitin Very helpful, knowledgeable and professional. Fixed all issues in a timely manner. Great customer service. All around best experience I’ve had visiting a service center. More
by CUZCOFRANCISCO
Employees Worked With
November 14, 2018
3 hours to replace a glass mirror only and charge was 450.00 My son was kept waiting for 3 hours to replace a simple glass mirror. Motor and unit intact. Then they tried to charge him 450 and came down to 320 My son was kept waiting for 3 hours to replace a simple glass mirror. Motor and unit intact. Then they tried to charge him 450 and came down to 320 for 2 minutes work but minimum 1 hour. When he asked to remove it they tried to charge a diagnostic fee of 140 which I would not let him pay. Wow what service. I ended placingbitbon somewhere else for 100 More
by AESS1212
Employees Worked With
Nelson Morales
