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John Russo

Overview Reviews (1327) Inventory (3)

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John Russo

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.9

1,327 Reviews

Overview Reviews (1327) Inventory (3)

Dealership Experience

32 yrs, 11 mos

Industry Experience

32 yrs, 11 mos

Languages Spoken

English

4.9

1,327 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1327 Reviews of John Russo

May 23, 2026

Dealership Rating

Employee Rating

John the service consultant is always professional and helpful makes my stay excellent hope to always deal with him helpful makes my stay excellent hope to always deal with him More

by LABIMARIGONA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 12, 2026

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Employee Rating

Outstanding service with no delays. John Russo and his staff continues to provide excellent personal attention and care. John Russo and his staff continues to provide excellent personal attention and care. More

by DENNISHWALDMAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 22, 2026 -

Kings INFINITI responded

Thank you for your kind words! Our team always strives to provide the best service without any delays. We appreciate your continued loyalty and are grateful for your trust in us. Have an amazing day!

May 12, 2026

Dealership Rating

Employee Rating

Matthew is an outstanding service advisor. Matthew is a man of good character. He is concerned about servicing your car needs and providing his expertise advice. No complaints! I appreciate y Matthew is a man of good character. He is concerned about servicing your car needs and providing his expertise advice. No complaints! I appreciate you Matthew and all that you have done for me over the years and my car is still running very well because of you. 2015 q70s. Kings Service Center keep up the good work! Hi Megan 👋🏽 More

by KIMALAY38

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Megan Largana, Matthew Raiten, Carla Martinez

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May 22, 2026 -

Kings INFINITI responded

Thank you so much for taking the time to share your positive experience with Matthew and our service center. We are so lucky to have him and Megan on our team and are committed to providing top-quality service to keep your car running smoothly for many more years to come. Thank you for your trust and loyalty!

May 11, 2026

Dealership Rating

Employee Rating

Good professionalism ;get you out on a time manor;update you your car history and I will recommend them at all time you your car history and I will recommend them at all time More

by CLAUDEJAMES85

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Megan Largana, Matthew Raiten, Carla Martinez

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May 22, 2026 -

Kings INFINITI responded

Thank you for the positive feedback! Our team takes pride in providing professional service and keeping our customers informed. We are happy to hear you would recommend us. It means a lot to us. See you next time!

April 29, 2026

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Employee Rating

John Russo as usual very helpful, knowledgeable and the best in the business. Thank you very much for great service! best in the business. Thank you very much for great service! More

by VSHULEVICH48

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 18, 2026 -

Kings INFINITI responded

Thank you for the kind words, John! We're thrilled to hear that our team provided top-notch service as always. We appreciate your loyalty and look forward to continuing to serve you in the future. Thank you for choosing us!

April 23, 2026

Dealership Rating

Employee Rating

Great experience and service. Made the entire process simple and transparent. Highly recommend the service. Made the entire process simple and transparent. Highly recommend the service. More

by ROMEOROBERT

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Russo

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May 18, 2026 -

Kings INFINITI responded

Thank you for the kind words! Our team takes pride in providing top-notch service and making the process as smooth as possible. We're thrilled to have your recommendation. Thanks for being a valued customer!

April 16, 2026

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Employee Rating

Your reprentative was very persistant in getting my issue resolved . Thank you so very much. resolved . Thank you so very much. More

by socrate469

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 18, 2026 -

Kings INFINITI responded

Thank you for your kind words! Our team takes pride in providing excellent customer service, and we are thrilled to hear your issue was resolved. Your satisfaction means everything to us. Thank you for choosing us!

April 12, 2026

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Employee Rating

Great customer service very helpful and professional they let me pick up my car even after they closed let me pick up my car even after they closed More

by DANIELDAV

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Megan Largana, Matthew Raiten, Carla Martinez

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Apr 16, 2026 -

Kings INFINITI responded

Thank you so much for your positive feedback! We are thrilled to hear that our customer service team was able to assist you with picking up your car even after closing. It's our goal to always go above and beyond for our customers. Have an amazing day!

April 02, 2026

Dealership Rating

Employee Rating

John Russo is the best. He treats you with respect and is very knowledgeable for the service he provides He treats you with respect and is very knowledgeable for the service he provides More

by DJMARC98

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 11, 2026 -

Kings INFINITI responded

Djmarc98, it's experiences like yours that really keep us motivated!

March 29, 2026

Dealership Rating

Employee Rating

Exceptional Exceptional customer service always polite courteous informative and professional. Kings Infiniti is the dealership I recommend to friends and family for their outstanding service. courteous informative and professional. Kings Infiniti is the dealership I recommend to friends and family for their outstanding service. More

by Andrew

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Russo

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Apr 11, 2026 -

Kings INFINITI responded

Andrew, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kings INFINITI, Inc..

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