Kings INFINITI - Service Center

Excellent Service The 3 individuals that were mentioned in my survey,there always pleasent ,helpful,suggested ideas and John Russo is a great service adviser . I cam The 3 individuals that were mentioned in my survey,there always pleasent ,helpful,suggested ideas and John Russo is a great service adviser . I came from many other locations of dealerships and I do enjoy Infiniti I may need to see about upgrade or the situation of the oil change that you know a little disappointed about corporate will find that that was something great for keeping customers like time oil changes hopefully that will come back. More

Never had a problem always professional They are very nice and professional always quick never have you waiting around all day I’d recommend to everyone I know a great place to take your car They are very nice and professional always quick never have you waiting around all day I’d recommend to everyone I know a great place to take your car More

A very knowledgeable staff with pleasant personalities. I went for routine maintenance and was treated like a King. The wifi and snacks also made my wait bearable. I recommend this dealership to everyone. I went for routine maintenance and was treated like a King. The wifi and snacks also made my wait bearable. I recommend this dealership to everyone. More

Service Every was very professional. They made me feel comfortable. The wait wasn’t that long. Nelson looked at my previous service and informed me what I ne Every was very professional. They made me feel comfortable. The wait wasn’t that long. Nelson looked at my previous service and informed me what I needed. He was very nice and helpful. More

Good experience! Nelson Morales is great and knows his job! He took the time to review my warranty and is honest. I hope he stays with the company for a long time!! Nelson Morales is great and knows his job! He took the time to review my warranty and is honest. I hope he stays with the company for a long time!! Marlene More

Service as expected My car is having a engine oil low pressure. It end up need to take the engine out to fix the problem. The estimate time to pickup as expected. Now my My car is having a engine oil low pressure. It end up need to take the engine out to fix the problem. The estimate time to pickup as expected. Now my car is running good More

Service check The staff was informative, polite & kind during my very first visit to get my car serviced. The process of servicing my car and informing on what I ne The staff was informative, polite & kind during my very first visit to get my car serviced. The process of servicing my car and informing on what I needed to know was nice & smooth. Megan also does a really good job at ensuring all appointments are being handled accordingly! More

Routine service John answered my call, welcomed me into the service dept, assured me he will take care of my needs and he did , went above and beyond for his customer John answered my call, welcomed me into the service dept, assured me he will take care of my needs and he did , went above and beyond for his customer .. A1 More

Payment of services The service center has over a few months has decline in the payment option for its patrons. When I first came in it offered a service of lifetime o The service center has over a few months has decline in the payment option for its patrons. When I first came in it offered a service of lifetime oil changes. Then 2 months ago it informed me and others lifetime is only a few years . Then the center a service charge for use of a credit card for payment of services. It appears to me the center wants to chase away people who use their services. It is a shame for the people providing services are very professional and helpful. More

Very Prodessional and Promp Despite calling many times regarding getting my vehicle to the dealer the representative never lost patience with me. She was very courteous and prof Despite calling many times regarding getting my vehicle to the dealer the representative never lost patience with me. She was very courteous and professional. They were also very busy that day so I didn’t expect my car repair to be completed that day. Especially since it didn’t arrive till about noon. . Yet it was done the same day by mid-afternoon. They also called a day later to make sure the repair was satisfactory. More