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2,102 Reviews of Kings INFINITI - Service Center
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July 01, 2018
Not happy I have 2017 Qx50 with 12k on odometer that I brought for couple of miner issues number one it has a rattling noise coming from underneath the car that I have 2017 Qx50 with 12k on odometer that I brought for couple of miner issues number one it has a rattling noise coming from underneath the car that sounds like Im dragging empty cans. Number two i had a problem with my passenger window (one touch automatic up and down) option and three i had them chek my AC. With first issue all that was needed was a little adjustment but they wouldn’t take care of that because all they were focused is on telling me what I will need so they could charge me $800 for stuff that I don’t need right this second. Second issue, i was told by their service Rep.Nelson that my switch was disconnected by the people that did my tints and that’s why they’re not going to fix it under warranty. My response was Hmmm that’s Funny because i was there and they never open the door panel to disconnect anything and on top of that I did my tints a day after i got my car and the windows were working just fine for a year. So once he realized that Im some what knowledgeable he quickly changed his story. I was truly disappointed with the service department and their dishonesty. I wouldn’t recommend this place to anybody. More
by 2017qx50
Verified CustomerEmployees Worked With
Nelson Morales
June 27, 2018
Great and quick service I was very satisfied with my experience here. Not only were they professional, and quick, I paid way less than I expected. I have absolutely no compla I was very satisfied with my experience here. Not only were they professional, and quick, I paid way less than I expected. I have absolutely no complaints and I look forward to my next visit here. More
by Janeenjordan29
Employees Worked With
Nelson Morales
June 27, 2018
Good service The staff at Kings Infiniti is great. Every one here is friendly. Plus it's walking distance from my house. The lounge area is nice and comfortable. The staff at Kings Infiniti is great. Every one here is friendly. Plus it's walking distance from my house. The lounge area is nice and comfortable. More
by stevennuke
June 22, 2018
knowledgeable about your product prompt & courtest service very knowledgeable about your product, recommendations are well received by me . I will continue to return there for service on our 2004 I35 the car very knowledgeable about your product, recommendations are well received by me . I will continue to return there for service on our 2004 I35 the car is running well thanks to the service dep't. returning is never a second thought ! More
by joseph.williams
Employees Worked With
June 22, 2018
NY inspection On first visit for NY state inspection machine was not communicated with my car computer?!?. On the second visit take only 15 min to do inspections T On first visit for NY state inspection machine was not communicated with my car computer?!?. On the second visit take only 15 min to do inspections Thank you JG More
by Jurek
Employees Worked With
June 22, 2018
Service Very efficient and thorough service. Staff is friendly and communicates with customers about the issues prior to doing the service which is important Very efficient and thorough service. Staff is friendly and communicates with customers about the issues prior to doing the service which is important to the customers. More
by NYMPHERM12
Employees Worked With
Jonathan Then
June 22, 2018
Well done. Informative. Everyone, who assisted me... was polite. Great job... I will return. All work was done in a timely matter... all suggestions about the vehicle.. were Everyone, who assisted me... was polite. Great job... I will return. All work was done in a timely matter... all suggestions about the vehicle.. were given with no pressure to fix. More
by JAYYYG
June 20, 2018
Service Outstanding all around from greeting to service rep to contacts and end of service. Professional and courteous at all times. John Russo always a ple Outstanding all around from greeting to service rep to contacts and end of service. Professional and courteous at all times. John Russo always a pleasure to deal with. More
by Ex35
Employees Worked With
June 20, 2018
Q50 service I was provided with the fair service and reasonable pricing. Nelson gave me fair and honest advice which was greatly appreciated. Thanks for taking c I was provided with the fair service and reasonable pricing. Nelson gave me fair and honest advice which was greatly appreciated. Thanks for taking care of me More
by ADEEL1122312
Employees Worked With
Nelson Morales
June 20, 2018
Great job Went in with a car that didn’t run, pricey but they got the job done. Can’t complain about the service but again a great job Went in with a car that didn’t run, pricey but they got the job done. Can’t complain about the service but again a great job More
by ARTUROSHEPHERD
Employees Worked With
Nelson Morales
