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2,102 Reviews of Kings INFINITI - Service Center
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June 20, 2018
Horrible experiences Car die at 2 am. Thinking was the battery problem. Waited till morning buy new battery and did a swap out. Turn out it was the starters. Call road sid Car die at 2 am. Thinking was the battery problem. Waited till morning buy new battery and did a swap out. Turn out it was the starters. Call road side assistance at 10 am. Tow truck came at 3 pm. Arrive at kings infiniti at 3:30 on a Saturday. Service specialists Johnathan was unhappy to see me because it was half hour before closing. I didn't sleep the whole night and when an infiniti customer need help the most. The tow truck experience was horrible. The dealership is horrible and I can't even get a loaners vehicle. When I pick up the car. Service was horrible. No manner no professional. Did not say hi .. did not say bye. Make me feel as a customer that they were not happy to see me. After all that when the previous survey come. I try contacting the customer relationship manager kristal. I explain what happen. She said she will talk to management and have an solid response on my bad experience. But I never heard back. I will never get or recommend anyone to infiniti. I feel my wife Kia have better customer experience. I did not choose or paid for an luxury experience to get treated like xxxx when mechanical issues happen to my infiniti. More
by SHUNHAOLAI3388
Verified CustomerEmployees Worked With
Jonathan Then
June 20, 2018
INCONVENIENCE!!!!! Horrible experience! I requested a loaner and was told that loaners are not an option when your car is being serviced. After telling the manager that Horrible experience! I requested a loaner and was told that loaners are not an option when your car is being serviced. After telling the manager that I work in healthcare and I NEED a car for work he agreed. I didn’t know dealerships require an explanation. Im not new to the leasing world I’ve been doing this for many many many years. I also asked them to check out my fog light which went out after a month of having my car. When I picked up my car i was told the fog light was broken and needed to be replaced. Finally, when I got home I realized that now both fog lights were out. Hmmmm I wonder how that happened???? Now I’m stuck with a car that has no working fog lights thanks to Kings Infiniti. If you want to be inconvenienced you should definitely visit KINGS Infiniti. More
by jnunez56
Employees Worked With
Nelson Morales
June 20, 2018
Great service I received great service, Nelson was very supportive,provided updated timely I was shocked how fast my car was fixed And also I received gray loaner I received great service, Nelson was very supportive,provided updated timely I was shocked how fast my car was fixed And also I received gray loaner car in mid time More
by mayyaDobRova
Employees Worked With
Nelson Morales
June 20, 2018
The best place to be I want there with one problem and they found something else I wouldn’t have know if it wasn’t for the team there I’d go back and would recommend my fa I want there with one problem and they found something else I wouldn’t have know if it wasn’t for the team there I’d go back and would recommend my family and friends More
by HCOMMISSO
June 20, 2018
Services. Professional. Honesty an fair in pricing clean waiting area when entering the premises you can see the reasons people choose infinity vehicl Professional. Honesty an fair in pricing clean waiting area when entering the premises you can see the reasons people choose infinity vehicles for families and friends. More
by mcgill1938
June 19, 2018
Excellent Very nice people the service was quick and they did the job in perfect way, highly recommended. They give the best advice what you need for your car. Very nice people the service was quick and they did the job in perfect way, highly recommended. They give the best advice what you need for your car. More
by AHMEDTALEB23
Employees Worked With
Other Employees :
Nelson Morales, Kristal Mercado, Jonathan Then
June 19, 2018
John Russo is the best Came in needing ball joints. Fixed right the first time. John kept me up to date on all service items. I always service my QX4 here. Came in needing ball joints. Fixed right the first time. John kept me up to date on all service items. I always service my QX4 here. More
by Frank-QX4
June 19, 2018
Great Job Very professional Service. I didn’t wait long. John is great getting me in & out and Teddy is great in working with my car. Thanks to both Very professional Service. I didn’t wait long. John is great getting me in & out and Teddy is great in working with my car. Thanks to both More
by VKING2
Employees Worked With
June 18, 2018
Great Customer service was friendly the service writer was friendly.I was able to get a loner car rite away so I don’t have to walk. They called me to keep Customer service was friendly the service writer was friendly.I was able to get a loner car rite away so I don’t have to walk. They called me to keep me updated on what was going on with my vehicle More
by Richie0nez
Employees Worked With
Nelson Morales, Kristal Mercado
June 18, 2018
Excellent Always a pleasure to bring my car to be serviced here. Quick efficient service team very knowledgeable service advisors. Service area waiting room alw Always a pleasure to bring my car to be serviced here. Quick efficient service team very knowledgeable service advisors. Service area waiting room always neat & clean very comfortable environment. More
by DPASCALE926
