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2,118 Reviews of Kings INFINITI - Service Center
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June 22, 2018
NY inspection On first visit for NY state inspection machine was not communicated with my car computer?!?. On the second visit take only 15 min to do inspections T On first visit for NY state inspection machine was not communicated with my car computer?!?. On the second visit take only 15 min to do inspections Thank you JG More
by Jurek
Employees Worked With
June 22, 2018
Service Very efficient and thorough service. Staff is friendly and communicates with customers about the issues prior to doing the service which is important Very efficient and thorough service. Staff is friendly and communicates with customers about the issues prior to doing the service which is important to the customers. More
by NYMPHERM12
Verified CustomerEmployees Worked With
Jonathan Then
June 22, 2018
Well done. Informative. Everyone, who assisted me... was polite. Great job... I will return. All work was done in a timely matter... all suggestions about the vehicle.. were Everyone, who assisted me... was polite. Great job... I will return. All work was done in a timely matter... all suggestions about the vehicle.. were given with no pressure to fix. More
by JAYYYG
June 20, 2018
Service Outstanding all around from greeting to service rep to contacts and end of service. Professional and courteous at all times. John Russo always a ple Outstanding all around from greeting to service rep to contacts and end of service. Professional and courteous at all times. John Russo always a pleasure to deal with. More
by Ex35
Employees Worked With
June 20, 2018
Q50 service I was provided with the fair service and reasonable pricing. Nelson gave me fair and honest advice which was greatly appreciated. Thanks for taking c I was provided with the fair service and reasonable pricing. Nelson gave me fair and honest advice which was greatly appreciated. Thanks for taking care of me More
by ADEEL1122312
Employees Worked With
Nelson Morales
June 20, 2018
Great job Went in with a car that didn’t run, pricey but they got the job done. Can’t complain about the service but again a great job Went in with a car that didn’t run, pricey but they got the job done. Can’t complain about the service but again a great job More
by ARTUROSHEPHERD
Employees Worked With
Nelson Morales
June 20, 2018
Horrible experiences Car die at 2 am. Thinking was the battery problem. Waited till morning buy new battery and did a swap out. Turn out it was the starters. Call road sid Car die at 2 am. Thinking was the battery problem. Waited till morning buy new battery and did a swap out. Turn out it was the starters. Call road side assistance at 10 am. Tow truck came at 3 pm. Arrive at kings infiniti at 3:30 on a Saturday. Service specialists Johnathan was unhappy to see me because it was half hour before closing. I didn't sleep the whole night and when an infiniti customer need help the most. The tow truck experience was horrible. The dealership is horrible and I can't even get a loaners vehicle. When I pick up the car. Service was horrible. No manner no professional. Did not say hi .. did not say bye. Make me feel as a customer that they were not happy to see me. After all that when the previous survey come. I try contacting the customer relationship manager kristal. I explain what happen. She said she will talk to management and have an solid response on my bad experience. But I never heard back. I will never get or recommend anyone to infiniti. I feel my wife Kia have better customer experience. I did not choose or paid for an luxury experience to get treated like xxxx when mechanical issues happen to my infiniti. More
by SHUNHAOLAI3388
Employees Worked With
Jonathan Then
June 20, 2018
INCONVENIENCE!!!!! Horrible experience! I requested a loaner and was told that loaners are not an option when your car is being serviced. After telling the manager that Horrible experience! I requested a loaner and was told that loaners are not an option when your car is being serviced. After telling the manager that I work in healthcare and I NEED a car for work he agreed. I didn’t know dealerships require an explanation. Im not new to the leasing world I’ve been doing this for many many many years. I also asked them to check out my fog light which went out after a month of having my car. When I picked up my car i was told the fog light was broken and needed to be replaced. Finally, when I got home I realized that now both fog lights were out. Hmmmm I wonder how that happened???? Now I’m stuck with a car that has no working fog lights thanks to Kings Infiniti. If you want to be inconvenienced you should definitely visit KINGS Infiniti. More
by jnunez56
Employees Worked With
Nelson Morales
June 20, 2018
Great service I received great service, Nelson was very supportive,provided updated timely I was shocked how fast my car was fixed And also I received gray loaner I received great service, Nelson was very supportive,provided updated timely I was shocked how fast my car was fixed And also I received gray loaner car in mid time More
by mayyaDobRova
Employees Worked With
Nelson Morales
June 20, 2018
The best place to be I want there with one problem and they found something else I wouldn’t have know if it wasn’t for the team there I’d go back and would recommend my fa I want there with one problem and they found something else I wouldn’t have know if it wasn’t for the team there I’d go back and would recommend my family and friends More
by HCOMMISSO
