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Kings Kia

Cincinnati, OH

3.6
356 Reviews

9600 Kings Auto Mall Rd

Cincinnati, OH

45249

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Showing 356 reviews

April 04, 2023

Shawn Harvey was an exceptional salesperson! ! We were probably the worst customers to deal with and he never pressured us or made us feel like we were inconveniencing him. From cancelling an ord More

by TracyW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Harvey
Apr 04, 2023 -

Kings Kia responded

We are happy to learn that you had a satisfactory experience. Our Sales Team of professionals always aims to provide the best service we can offer to our customers. Thank you so much for providing your feedback. We appreciate your business at Kings Kia.

March 03, 2023

I just purchased by second kia soul at Kings kia. Chris Brock the salesman made it so easy to get me my new ride. Everyone at Kings Kia went out of there way to make sure I had a great experience. More

by wildman14walker@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Brock, Rob Bello, Bob Huser, Tim Donnellon
Mar 06, 2023 -

Kings Kia responded

Congratulations on the recent purchase of your new Kia Soul! It is wonderful to see that our Sales Team made your experience easy and great. Kings Kia looks forward to doing business with you again.

February 22, 2023

Bill Essen was an amazing salesman! From the beginning to the end he made the sales process a breeze. He listened to my goals I wanted in my next car and absolutely knocked it out the p More

by Ashlee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Essen, Rob Bello
Feb 23, 2023 -

Kings Kia responded

Hi Ashlee, thank you for your great review. We are delighted to know that our Sales Team provided an amazing car-buying experience from beginning to end here at Kings Kia. Congratulations on your new vehicle. It would be our pleasure to do business with you again for any future needs.

February 02, 2023

Our car's engine blew up (a known and fully warranted Kia issue) while on vacation, over 600 miles from home. The area dealer said it could take 4-6 months for a replacement to be installed. After 2 long mon More

by BN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Endress, Chris Metz
Feb 02, 2023 -

Kings Kia responded

Hello and thank you so much for your five-star review. We are glad we could make your experience something to remember. Our Service Team here at Kings Kia is here for you when you need us.

October 04, 2022

Bill Essen did a great job , explained all features of my new Kia Sportage, would buy from him again More

by trmcchainthom
Recommend Dealer
Yes
Employees Worked With
Andy Breitenbach, Jason Hardin
Oct 05, 2022 -

Kings Kia responded

Thank you for taking the time to leave this great rating. It was our pleasure to provide a top-notch Kings Kia experience. We hope you will come see us again in the future!

September 30, 2022

Phenomenal customer service! Kris and Bill were excellent! They took great care of me. There was no pressure to buy. Man do I love my car! After I bought my car I had even more q More

by Bryan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Pendleton William Essen, Rob Bello
Oct 02, 2022 -

Kings Kia responded

We are so glad you are enjoying your vehicle, Bryan. We appreciate your excellent five-star review for our Sales Team here at Kings Kia. We strive to provide a cordial, knowledgeable, and pressure-free experience to all of our customers, and it is great to know that you had that from start to finish. Don't hesitate to reach out to us if you require any future assistance.

September 29, 2022

I called and 5 times couldn't get anyone to take my call. Drove 30 minutes to be told be told I can't get an oil change. More

by Brad
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Withrow
Sep 30, 2022 -

Kings Kia responded

Hello Brad, Thank you for your feedback and for bringing this to my attention. I would like the chance to speak with you to learn more about the level of attention you received when inquiring about an oil change. Can you please contact me so we can discuss this in greater detail? Thank you, Bob Huser General Manager Kings KIA 513-677-6700 bobhuser@kingskia.com

September 01, 2022

Asked if I could buy at msrp was told locals only get msrp. I proceeded to ask if they could make a exception for a Navy veteran and they said no. I proceeded to say I understand to support local but was More

by mmcoreyusn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Harvey
Sep 07, 2022 -

Kings Kia responded

Hello, I am sorry to read that you did not have a great experience here at Kings Kia. I would like to speak with you further about the interactions you had with our Sales Team about purchasing a vehicle at MSRP. Please reach out to me at your convenience so that we can discuss this more. Thank you for your service and I look forward to speaking with you soon, Bob Huser General Manager Kings KIA 513-677-6700 bobhuser@kingskia.com

July 26, 2022

Shawn Harvey was excellent representative for the dealership. Profesional, courteous,and best salesperson I have dealt with. Very knowledgeable. Efficient service from the service department also. More

by peggygarvey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Moore
Jul 26, 2022 -

Kings Kia responded

We are happy to read your experience was excellent. We strive to provide professional, courteous, and best service to our customers. Kings Kia appreciates your business.

June 24, 2022

This dealership went above and beyond to help me. Shawn was great to work with. He was very punctual and knowledgeable about any and all questions I had leading up to buying my car. More

by Johnt1014
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Harvey
Jun 25, 2022 -

Kings Kia responded

We thank you for this review and we're happy to read that your visit with us was top-notch. All of us at Kings Kia appreciate you doing business with us, and we look forward to your next visit.

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