Kings Kia
Cincinnati, OH
Filter Reviews by Keyword
By Type
Showing 356 reviews
Shawn Harvey was an exceptional salesperson! ! We were probably the worst customers to deal with and he never pressured us or made us feel like we were inconveniencing him. From cancelling an ord ! We were probably the worst customers to deal with and he never pressured us or made us feel like we were inconveniencing him. From cancelling an order at the last minute to the birth of our third child during the buying process he was very communicative and reassuring. He constantly kept me updated on the status of our order without prompting. When I went into early labor after the vehicle’s arrival, but before we could purchase it he never pressured us and only checked in to see how we were genuinely doing during a chaotic time. The dealer held onto the vehicle for us and allowed us to complete the purchase completely virtually. Once we were all home safely, Shawn personally delivered the vehicle to our home and went over the vehicle details with me and continues to check in on me. More
I just purchased by second kia soul at Kings kia. Chris Brock the salesman made it so easy to get me my new ride. Everyone at Kings Kia went out of there way to make sure I had a great experience. Chris Brock the salesman made it so easy to get me my new ride. Everyone at Kings Kia went out of there way to make sure I had a great experience. Kings kia Forever Chevy Never More
Bill Essen was an amazing salesman! From the beginning to the end he made the sales process a breeze. He listened to my goals I wanted in my next car and absolutely knocked it out the p From the beginning to the end he made the sales process a breeze. He listened to my goals I wanted in my next car and absolutely knocked it out the park. I usually dread going to car dealerships but Bill made it so nice I’m excited to work on my next car purchase with him. More
Our car's engine blew up (a known and fully warranted Kia issue) while on vacation, over 600 miles from home. The area dealer said it could take 4-6 months for a replacement to be installed. After 2 long mon issue) while on vacation, over 600 miles from home. The area dealer said it could take 4-6 months for a replacement to be installed. After 2 long months, we learned how Chris, the Service Advisor at Kings Kia, helped another family in the same situation. Within 18 days, Chris was able to put the wheels in motion (no pun intended, but I'll take it), an engine was ordered, installed, and the car shipped to Kings Kia, where we picked it up. We are forever grateful for Chris' amazing principles, professional conduct, and extraordinary customer care. He went above and beyond. Thank you, Chris and Kings Kia! More
Phenomenal customer service! Kris and Bill were excellent! They took great care of me. There was no pressure to buy. Man do I love my car! After I bought my car I had even more q Kris and Bill were excellent! They took great care of me. There was no pressure to buy. Man do I love my car! After I bought my car I had even more questions where I was able to call Bill and he answered everything. GREAT TEAM! More
Asked if I could buy at msrp was told locals only get msrp. I proceeded to ask if they could make a exception for a Navy veteran and they said no. I proceeded to say I understand to support local but was msrp. I proceeded to ask if they could make a exception for a Navy veteran and they said no. I proceeded to say I understand to support local but was disappointed that they couldn't treat a veteran right. Sales person proceeded to get irate and become rude. Took screen shots of it before he deleted the Facebook posting to try and save face. I understand supply is tight but, to not even to treat a veteran who spent two tours overseas and earned a Navy and Marine Corp medal with with a ounce of respect is ridiculous. I only wanted a fair deal and was willing to pay msrp. We all know dealerships can be xxxx but that is low even for a dealership. My advice to other veterans is take your business elsewhere unless you liked to be treated like xxxx for the years we sacrificed in the military. More
Shawn Harvey was excellent representative for the dealership. Profesional, courteous,and best salesperson I have dealt with. Very knowledgeable. Efficient service from the service department also. dealership. Profesional, courteous,and best salesperson I have dealt with. Very knowledgeable. Efficient service from the service department also. More
This dealership went above and beyond to help me. Shawn was great to work with. He was very punctual and knowledgeable about any and all questions I had leading up to buying my car. Shawn was great to work with. He was very punctual and knowledgeable about any and all questions I had leading up to buying my car. More