Kings Kia

Kathy was Awesome! She made my car buying experience so easy. She got back to me right away and provided me with all of the information I needed to get the deal done. She was quick and honest. I have hon easy. She got back to me right away and provided me with all of the information I needed to get the deal done. She was quick and honest. I have honestly never had a deal go through so easily. I never once got frustrated in any way. She is seriously the sweetest person in the world and the Kings Kia is lucky to have her!! Thanks Kat, I will be back!! More

I recently had an awesome experience with Kings Kia which I'd like to share. A few months ago I purchased a used vehicle from them and unfortunately, not long after the purchase, I encountered some unforese I'd like to share. A few months ago I purchased a used vehicle from them and unfortunately, not long after the purchase, I encountered some unforeseen and fairly serious mechanical problems. Because the vehicle was older, it was out of warranty and I had limited options outside of incurring the costs for the repairs. Obviously, I was a little frustrated. But believing Kings Kia would not intentionally sell me a car that had a bunch of problems, and because I had my eye on a new Kia Optima, I decided to see if they were willing to work another deal. And I am overwhelming pleased to report that not only did they take the original car back with no additional costs to me, but also they gave me a fantastic deal on my brand new Optima. Working with Rob Bello (sales manager), Katy Metz (sales) and Laura (finance) was a pleasure. They all went over and above to make sure I was happy and that all of my concerns were addressed and taken care of. I know taking back a used vehicle and redoing the financing in such a short amount of time can be painful for a dealer. But everyone was simply focused on making sure I was happy. I would absolutely recommend Kings Kia. They definitely have a "customer first" mentality. They took an unfortunate situation, completely turned it around and I got a great car at a great price. And of course, Kings Kia gets a new loyal customer (me). More

Nic Castrucci is by far the best salesman I've ever dealt with. Between him and the sales manager Rob I had the best experience ever in a car dealership. If anyone looks at this site to find a salesm dealt with. Between him and the sales manager Rob I had the best experience ever in a car dealership. If anyone looks at this site to find a salesman to see at Kings Kia they need to deal with Nic Castrucci. He was so friendly, was never pushy and did everything he could to get us a great deal! Nic was awesome during the whole process including after our purchase. He has followed up with us by email, regular mail and by phone to make sure we were completely satisfied with our purchase and to make sure we understood all our features. Thanks again Nic for such a great experience!!! More

We have bought 4 Kias from this dealership, the last 2 from Kathy Metz. She is AWESOME! Easy to work with, and gets you a great deal! No pressure, but she works to get you a deal you are very happy wit from Kathy Metz. She is AWESOME! Easy to work with, and gets you a great deal! No pressure, but she works to get you a deal you are very happy with. After the sale, Scott and Sarah in service ROCK! They are always there to help us and keep our cars/SUVs in top shape! How could anyone go anywhere else??? More

The worst experience I have ever had. This is the second car I have bought in past 12 months from Kings Kia. The first sale went perfect but the second was horrible from the beginning. It was so bad that car I have bought in past 12 months from Kings Kia. The first sale went perfect but the second was horrible from the beginning. It was so bad that I wish I could give all zeros. The only thing this dealership is concerned about is the sale...as long as they get your money they are happy. They could care less about the xxxx they put you through. So now let me explain my horrible experience I experienced with Kings Kia. I went into dealership not to buy the second car but to obtain paperwork on the first car. Unfortunately the first car was in an accident and was totalled. The insurance company needed additional paperwork. After talking to Greg he started working a deal on second car. While working the deal he became loud, rude and offensive. He raised his voice and slammed the paperwork down on desk and said You have bought your last car here. I stood up and walked out. I didn't even get to my car and he came back out. You don't know how much I regret going back into dealership and finalizing the deal. I should of walked. No one should have to take unprofessional behavior and sales tactics. Why would a salesman say when you get your survey about your experience rate them a 10 that is how I get paid? Another example of how the dealership is only concerned about their needs not yours. Unfortunately I signed the paperwork. The car could not be delivered for several days to install the upgrades and I was okay with that. This is where more problems occured and continued for over a month. Part of the deal was to was to remove the wheel rims and put the wheel rims from 1st Kia to the second. I even had to go home pick them up and return them to Kia which I did. I even have paperwork stating this was to be done. Guess what ? They never did. When I went to pick up the car it was agreed on by the salesman, service department and myself that the window rain guards were installed wrong. I was told to go ahead and take the car and they would order new rain guards and call me to schedule the rain guards to be removed and new ones installed. The service department wrote my name and phone number on a small piece of white scratch paper and said they would call. Guess what? I never received a call. I called Greg for 3 days and left messages for him to call me back. Guess what? Greg never returned the calls. I finally kept calling and Greg finally took the call. He had the service department call me. So I schedule the appointment and was told they would be able to remove the rain guards and I could wait for work to be done and take the car home that day. So I show up for the appointment and they looked at me like I was crazy. The could not find the work order in their computer. Here they sheduled the appointment under the first Kia that was totalled. They then want me to point out how the rain guards were installed improperly and how should they be installed. So they start working on the car and I waited in waiting room for about one hour. Then they came out to me and said we aren't going to complete the work today. They said they did not have the adhesive to install the guards. Which later I found out was a lie. They said I would have to leave the car and they gave me a loaner car. They said the adhesive would be overnighted to them and the work would be completed the next day and they would call me the next day. Guess what? Never received a call the next day so I called them. This is when I found out there was another problem. If I never called they would not of communicated the new problem. When they went to remove the rain guard they damaged the molding on car and that now needed to be replaced. Thats where I lost all confidence, faith and trust in the dealership. So I then got the General Manager involved. I spoke with him on the phone and I thought he understood. I went up there to see the car and to speak to him further. When I arrived at dealership I found out my car wasn't there. I wanted to see the further damage they had done. So now I'm in the show room with General Manager and Greg. This is where they wanted to bully me them 2 against me. After all I went through they show once again their unprofessional behavior. I'm standing in showroom and they couldn't understand why I was upset and the General Manager allows Greg to call me a liar. Why would I lie. I have paperwork to back up what I was saying. For a General Manger to allow his salesman to display unprofessional behavior and to call a customer names shows you how the dealership is only for themselves and not the customer. My friend now walks in. Then the General Manager and Greg's attitude change. My friend could confirm everything I said. Greg then walks away. The General Manager then confirms everything I said but 10 minutes ago was allowing his employee to treat me that way. So Greg you are right I have bought my last car from Kings Kia. You got your wish. More

This trip to Kings Kia was the 3rd in a year. I bought a 2012 Sorrento last year and my father and mother in law liked so much they bought one, and now my wife wanted one. Tim Burton came highly recommended 2012 Sorrento last year and my father and mother in law liked so much they bought one, and now my wife wanted one. Tim Burton came highly recommended by my father in law. Which he is very hard to impress. I've been married to his daughter for 5 years and he still don't like me. Lol. Besides another sales man trying to steal the sale from Tim Burton ( which we asked for by name) everything went very smooth. I will definitely recommend Kings Kia and Tim Burton to anyone looking for a new car. Thanks Tim Burton for a pleasurable car buying experience. More

Heather was helpful and imformative. She asked questions and made recommendations based on our needs. I would recommend Heather and Kings Kia to our friends and neighbors. Love our new KIA!! and made recommendations based on our needs. I would recommend Heather and Kings Kia to our friends and neighbors. Love our new KIA!! More

Dave was extremely courteous, helpful and efficient with finding me a vehicle that fit my needs and wants. I would recommend Kings Kia to anyone. finding me a vehicle that fit my needs and wants. I would recommend Kings Kia to anyone. More

As a long time Jeep owner I was some what sceptical about switching brands and dealers. Tim Burton was the nicest salesman I have ever met! I ended up buying a KIA Sorento and I love it. I am truly happy wit switching brands and dealers. Tim Burton was the nicest salesman I have ever met! I ended up buying a KIA Sorento and I love it. I am truly happy with my purchase! More

Phil Chambers was very friendly and extremely patient with me in trying to select a car to suit my needs. I feel I got a fair deal here. with me in trying to select a car to suit my needs. I feel I got a fair deal here. More