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Kings Toyota
Cincinnati, OH
460 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 460 reviews
November 14, 2016
Bad Brake Inspection Had front pads replaced less than 2000 miles ago-they stated and marked the inspection form that the rear brakes were good-in the green zone. So a cou Had front pads replaced less than 2000 miles ago-they stated and marked the inspection form that the rear brakes were good-in the green zone. So a couple weeks later I hear a metallic grinding noise from rear axle area. Luckily I'm near Performance Toyota so take it in and they find rear brake pads are GONE and rotors are shot. And this is after Kings has previously broken two of my wheel covers during a "Free" oil change. (No one from Kings EVER apologized-just stated it like it was an everyday occurrence and not their concern.) I've decided it's well worth the cost of an oil change to avoid Kings Service Department in the future More
by NoMoreKings4Me
Employees Worked With
Service Writer-name unknown
October 25, 2016
Prius battery warrenty Paid 1700$ for battery warranty. After I put 100,000 miles on car I was supposed to get that money back. I have not received it Paid 1700$ for battery warranty. After I put 100,000 miles on car I was supposed to get that money back. I have not received it More
by Dustelewis
Employees Worked With
Darren fay
October 22, 2016
Enjoyable My Sales and Leasing Consultant, Mark Struve, was a pleasure to work with. He was so easy going and laid back that I felt comfortable. We sealed th My Sales and Leasing Consultant, Mark Struve, was a pleasure to work with. He was so easy going and laid back that I felt comfortable. We sealed the deal not only with a hand shake but a hug, too. He made a lasting impression on myself and my sister. Thanks for everything. More
by Sue Englehart
Employees Worked With
Mark Struve, Terrell Davis
October 08, 2016
Used car 72 hr return policy is less than worthless .. I purchased an older Buick Lesabre , no warranty. Test drove it around the hood it ran good and seemed in good shape ,old folks car you know. I purchased an older Buick Lesabre , no warranty. Test drove it around the hood it ran good and seemed in good shape ,old folks car you know. So I purchased it for fair market value 2400.00 plus the dealer fee $240.00 dollars. Picked the car up the next day , drove to 71n there I discovered the transmission did not in fact work all the way ,the lockup on the torque converter was not functioning . I went back the next day to see what they could do for me . A service tech drove it noted the problem and said I should change the trany oil and put in a can of mechanic in a can "Transmedic"..How wonderful !! Now I wish I had taken it to the highway when I took the test drive but hindsight is 20-20 . That's bad on me ,But in reviewing the the carfax I noted the Lesabre had been driven about 60 miles after it went into Dealer inventory .. Therefore I believe someone at Kings Toyota knew it had a trans problem ..NOT GOOD. To add insult to injury after being asked how I was by some fat sales guy ,I responded " not good because when you purchase a car for fair market value you expect it will have all the forward gears" Later he comes walking down the sales flour talking loudly to a coworker seated about 20 to 30 ft away about how they should start a list of THE TOP TEN comments made by people how buy cars from them for under three grand .Then he noticed me over by the service counter and stfu. Apparently my tale of woe was very amusing .. Thanks ,Steve Reilly an amusing customer More
by stever
Employees Worked With
Mark Struve
October 01, 2016
2 hour wait with an appointment How is it possible that they offer appointments, yet when you show up on time or even a little early you're told they ate running 2 hours behind? The How is it possible that they offer appointments, yet when you show up on time or even a little early you're told they ate running 2 hours behind? The only positive is they told me before they took my car back, unlike the past few times they leave you waiting for hours in the waiting room. Anyone wanting to buy a car from here keep in mind that 2 year maintenance and lifetime oil changes come with a severe tax on your time. I am completely feed up with them and will refuse to use their service department again which also means I will never buy a car from here again either. More
by Brob
Employees Worked With
Chris Hamm
September 02, 2016
amazing expirience I don't have any compliment left to describe our experience with king's toyota, and with steven skolnick in particular. we found honest , reliable, I don't have any compliment left to describe our experience with king's toyota, and with steven skolnick in particular. we found honest , reliable, warm and friendly person that gave us a the feeling that their is someone to trust on. with out doubt, one of our best personal and buying experiences More
by Doron Harel & Tal May
Employees Worked With
Steve Skolnick
August 22, 2016
Great Experience Excellent sales service! Cassie was absolutely remarkable! She truly went above and beyond for me! I will recommend Kings Toyota and Cassie to everyon Excellent sales service! Cassie was absolutely remarkable! She truly went above and beyond for me! I will recommend Kings Toyota and Cassie to everyone I know! More
by Chelsea0322
Employees Worked With
Cassie Speers
July 31, 2016
Great service Bought a 2016 Corolla from them, Great customer service 10/10 would recommend Kings Toyota and Darell to anyone looking for a Toyota! Great people, Da Bought a 2016 Corolla from them, Great customer service 10/10 would recommend Kings Toyota and Darell to anyone looking for a Toyota! Great people, Darell is a great salesmen and a very respectful man. More
by Modaas
Employees Worked With
Darrell Gesell
June 13, 2016
Time Wasting "Service" Department If you like wasting your time and not getting anything accomplished, by all means check out their service department! Went in to get a splash guard r If you like wasting your time and not getting anything accomplished, by all means check out their service department! Went in to get a splash guard replaced; it took them TWO HOURS to look under there and figure our they couldn't fix it. If you want me in at 2:30 to spend 5 minutes looking don't ask me to come in at 12:30. And if you're incompetent fine, but don't waste my time flaunting your ignorance! Then they had the audacity to suggest I take it to a body shop and file a fraudulent insurance claim as a way of saving money ARE YOU KIDDING ME?! THEN, when I went to complain they had the nerve to drop my call like that was somehow going to stop me. I'm never trusting my vehicle, time, or money with them, and my next vehicle will definitely come from elsewhere. I suggest you do the same. More
by Kevin
Employees Worked With
John Doe
June 11, 2016
Easy car purchase Came in on a pre owned Honda that was listed on Autotrader- was exactly as described. Joda was very patient and willing to stay late to help us buy t Came in on a pre owned Honda that was listed on Autotrader- was exactly as described. Joda was very patient and willing to stay late to help us buy the car that night, John was easy and professional to negotiate price, and Melissa was very quick through the finance office. Wife is very happy with the car and glad we chose to buy here! More
by Adam
Employees Worked With
Joda Green, John Sevier, Melissa
