Our sales experience with Don Tillery was so amazing that we’ve been quick to refer friends, call his boss with the highest compliments and even complete online satisfaction and dealer ratings.
> However, the parts and service experience has been quite the opposite. We’ve had numerous issues calling through and furthermore speaking with someone on site. We had to call to confirm our part was in when we should’ve been called, then a week later received a text to call because “our part was ready” but we had already called and had an appointment the following day, then as you know, the part was not painted the correct color and the work was not completed - this was discovered after the vehicle was in your possession for the day, and after 11, yes 11 calls, including to Don Tillery we were able to communicate with someone on site about a 2nd issue needing to be addressed while the car was with you.
In addition, upon pick up of the vehicle the check out staff was less than helpful stating “Have a seat in the waiting room and I’ll call you when the paperwork is ready.” Well there was no paperwork because there was no work and she certainly wasn’t offering to investigate further. I found the manager myself and luckily they were in the hall with a name on their shirt.
> I wish the story ended there but we picked up the vehicle only to discover it was left open to be soaked in rain. This included interior leather - front and 2nd rows, carpet, inside doors, windows, window shades, and car seats. The car seats’ material and straps were not only soaked but water was in the leveling safety system.
> After purchase of this van we had it detailed as the King’s “detailing” was not to standard. So much so that Don had them re-do the “detailing.” It was still unsatisfactory but given our amazing sales experience we dismissed this and paid for detailing at J.I.T. ourselves.
> We are requesting some very specific things as resolution but have yet to hear back from Kings.