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Kings Toyota

3.5

205 Lifetime Reviews

9500 Kings Automall Rd, Cincinnati, Ohio 45249
Call (513) 683-5440

Top Reviewed Employees

Joe Heckler, Master Certified Sales Associate, Kings Toyota

Joe Heckler

Master Certified Sales Associate
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Don Tillery, Expert Certified Sales Associate, Kings Toyota

Don Tillery

Expert Certified Sales Associate
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Chris  Vanderveer, Expert Certified Sales Associate, Kings Toyota

Chris Vanderveer

Expert Certified Sales Associate
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Dwayne Stallworth, Sales Associate, Kings Toyota

Dwayne Stallworth

Sales Associate
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

September 03, 2017

"Wonderful Experience!"

- Abigailrose

Mark was super awesome! Such a huge help looking for a new car. He wasn't pushy and really seemed genuine and very knowledgeable in helping me figure out what I was looking for. I would recommend him to anyone looking for an enjoyable car shopping time!

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Employees Worked With

Mark Struve
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

August 24, 2017

"Customer service, Key fob battery up charge"

- Michaelgem88

This is my experience with Kings Toyota service center. I'm not a professional by any means, just my 2 cents. So I made an appointment for a regular oil change on 08/23 (been going there about 2 years now). Came in and taken cared by Larry Napier. Told him I also need my key fob battery replaced because I was having problem lock/unlock and starting my car. He told me that no way it could not be done today and I would need another appointment because they need to have a special technician for that (i did not mention it when making the apt coz I thought swapping batteries was..simple, my fault I guess), so I just went ahead with oil change. While waiting I asked a receptionist lady to schedule the apt for key fob, got told that I could bring it up with the guy before checking out, so I kept waiting. Got called for recommendation services, told the guy about key fob battery problem, he came back with $16 estimate and said it can be done right now, then got my initial. Only when I checked out to find out that it was $64.19 ($9.19 for part, $55 for labor) just to replace my key fob battery while a few minutes ago the service guy told me it was $16 (it was written on the recommendation list, and got my initial). I asked him why, he said they had to run a diagnostic. I did not want to argue coz the total amount was not considerable so just went ahead and pay and thought I may forget about it and go somewhere else. However, I got those problems a few times with Kings Toyota. I really want them just to tell me up front how much it gonna cost, I don't mind at all paying for it. In this case, it is frustrating that they gave me this estimate then charged me a totally different amount. I just want to point out coz this is quite obvious. With some complicated services, it is hard to keep up with them. Again, this is my subjective view. Hope I was wrong.

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Employees Worked With

Larry Napier

August 18, 2017

"Buying from Kings and Joe Heckler for 20+ years"

- TCT

Always call Joe first and end up buying from him and Kings. I cannot even remember how many cars I have purchased from Joe and Kings but I think its around 7 or 8. I am about to buy again and glad to see Joe is still hard at work selling.

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Employees Worked With

Joe Heckler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

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Photos & Amenities

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
Kings Toyota, Cincinnati, OH, 45249