Kings Toyota

I visited Kings Toyota on a saturday at 5 not knowing they closed at 6. I was immediately greeted at the door and asked what I was looking for. The sales woman who was helping me was most concerned abo they closed at 6. I was immediately greeted at the door and asked what I was looking for. The sales woman who was helping me was most concerned about what color I wanted--even though that was my absolute last concern. It took her 15 minutes to find out that they only had 4 cars in 3 colors in stock--I could have done that in 5 minutes on my cell phone. I asked for a test drive, she handed me the keys at 545 and said "and we close at 6." First of all, I didn't know that. Secondly, if I'm considering buying a car from you then you should not be concerned with being at work 5 minutes past closing time. Because of this, I drove the car around the automall a few times and came back. I went inside, waited 5 minutes for her to come back and talk to me. She walked up to me, said absolutely nothing (not even "how did you like the car?" or anything like it) so I gave her the keys back silently. She reluctantly printed me up a price, handed me her card, and sent me on my way. She never shook my hand, introduced herself, asked for my name, addressed me by name after she got it off my license, or thanked me for coming in. She never asked what other cars I was looking at, what I wanted in my car, or what price range I wanted. 1% above invoice actually ended up being $200 over MSRP on the vehicle. I left here and immediately went to Beechmont Toyota where I dealt with a FABULOUS sales person and was immediately given a MUCH better deal than King's was offering. It was blatently obvious that King's Toyota was not interested in my business. More

We bought a used 2006 Toyota Matrix from the auction. The car had none of the keys either to start it or to open it. I called the Kings service department to get the approximate estimate on the key replaceme car had none of the keys either to start it or to open it. I called the Kings service department to get the approximate estimate on the key replacement for this vehicle. The service department representative explained to me that the key will have to be with the chip for that car and it will come with the new computer that will need to be replaces as well and it will run about $2,000.00..........I was shocked!!!!!!!!! Then I called Beechmont Toyota about 20 miles away from Kings Toyota and about $1,800 cheaper!!!!!!!! I ended up paying $210......Good luck Kings Toyota in RIPPING PEOPLE OFF!!!!!!!!!! More

I recently sought quotes for a 2010 Corolla from several I recently sought quotes for a 2010 Corolla from several dealers. I knew exactly the color, trim level, and options that I wanted, & I provided I recently sought quotes for a 2010 Corolla from several dealers. I knew exactly the color, trim level, and options that I wanted, & I provided this information to all of the dealers. I spoke with Mike Rutherford on the phone to confirm exactly what I was looking for, & to let him know that the King's website showed 5 or more Corollas on his lot that met my specs. Mike prepared a quote, & had it Faxed to me within 2 hours. So far, so good. After I had received quotations from all the dealers I had contacted, I called each one to let them know what the lowest bid was, to see if they'd be interested in meeting or beating it. When I told Mike that the King's bid was more than $1,000 higher than the best quote I had received, he raised his voice to just short of a yell. He ranted, "You're being screwed-around with! That's not a real bid! I've been doin' this for 27 years, and there's no way someone's going to sell you a Toyota for that price! If you can really buy a new Corolla for that much, you should go buy two!" I calmly asked him, "If you're confident that the other dealer is playing games with me, can you give me 2 or 3 questions to ask them, to smoke them out?" Mike replied, "I'm not going to fight your battles for you!". Needless to say, the conversation ended shortly thereafter. So, 2 days later I bought the car from the other dealer, at EXACTLY the price they had quoted me. The entire transaction took about ½ an hour, and was far & away the easiest car buying experience I've ever had. None of the other dealers who had given me quotes offered to match the winning dealer's price. But none of them threw a temper tantrum about it, either. -FC More

After waiting 1 hours and 1/2, I was told that they could not address the recall on my Sienna without first replacing a bent part. Why so long? And why is the recall not done free of charge as indicated? Why not address the recall on my Sienna without first replacing a bent part. Why so long? And why is the recall not done free of charge as indicated? Why would a part be bent? My van has NEVER been in an accident and never did I notice anything hitting it from the bottom. The recall is addressing a cable corrosion issue for the spare tire. How could anything be bent over the spare tire? Wouldn't the spare tire be first damaged before benting any part above? Very strange. Sounds to me like Kings Toyota was attemting to get extra revenu from me! NEVER will I return to this dealership! More

The personalization department is very professional, and I definitely recommend them, but heads up, don't fall for all the lies and unprofessional and rude behaviors that the sales department will present y I definitely recommend them, but heads up, don't fall for all the lies and unprofessional and rude behaviors that the sales department will present you. I bought a 2007 FJ Cruiser about a couple months ago. The car was supposed to be a Toyota Certified Vehicle. By the time I went to see it at the dealership Dave Whalen welcomed me as a very nice person or so I thought. I really liked the car so I tried to see if a deal could be arranged. I took the car home that day with 27 000 miles, expecting the "Multipont inspection" to be done on saturday that week. DAVE WHALEN, (who is also known in the company as "DICK" Whalen, and now I understand why ), told me an my wife that since this inspection is done to certify their cars , anything that needs to be replaced or maintained is done in the process, with no cost, as part of their quality, blah blah blah. So far my experience had been shaky, with free car washes (with a Car wash that is more Out Of Order than anything else ), but nothing to be really upset about, until I took my car to the 30k mile maintenance . Just three thousand miles ( 2 Months ) after I boought my car, the service department told me that the spark plugs needed to be replaced because they were around 30k miles and the air filter was dirty. So at this point I was paying $300 of maintenance, plus the $80 for their filter and $200 for the spark plugs !!!!. The found out because they did a multipoint inspection, the same one that they do in the Toyota Certified Inspection, or let me rephrase, the same one the DID NOT DO. I had the unpleasant surprise to see "Dick" that day, and my wife and I very upset asked him, what the xxxx happened, how is that these things did not get caught in the last inspection and repaired as expected. He says and I quote : " You know, you got a agreat deal with that vehicle, so it's not that much in the big picture, and IF THE COMPANY DID THAT FOR EVERY CAR THEY WOULD BE BANKRUPT, YOU GET WHAT YOU PAY FOR." That comment made my blood burst and I made a HUGE effort to control myself, I mean, what's your definition of quality then , or I guess that the intention is to push the car out of the lot before it falls apart, and if it's not sold after a while, fix it so people can do Test Drives?!, I was really upset. If that is how they really handle the quality of the cars they have in their used lot, you better go somewhere else. I regret having bought the car before it was taken into the Toyota Certification Process, because I am SURE he skipped a lot of stuff to save a few bucks. I have met excellent people in Service Department as a recurrent customer here such as Heidi in personalization, and Craig Ditmer in service, who I recommend, but stay far from Whalen , or you will be the next to write in here. More

We went in to look for a new Toyota and were greeted by Bruce Blackburn. He was incredibly rude to us from the beginning. He showed us the car that we were interested in and then left for about 15-20 mi Bruce Blackburn. He was incredibly rude to us from the beginning. He showed us the car that we were interested in and then left for about 15-20 minutes. The dealership wasn't very busy that day but he still was off talking to his coworkers. He never came back, he never answered any of our questions - he just left. It was unlike anything I have ever experienced. We finally left after 15-20 minutes because we couldn't find him. I will absolutely never return to this dealership again because of this one rude employee. More

After several weeks of research, I contacted the internet sales department of Kings Toyota on 14-July-2009 with a request for a quote on a demo car. Promptly, a response was received from Russ Coyle stating sales department of Kings Toyota on 14-July-2009 with a request for a quote on a demo car. Promptly, a response was received from Russ Coyle stating that while the dealership did not currently have any demo vehicles, he could offer a 2009 Highlander at dealer’s invoice of $30,378 less $1,000 customer cash. Upon receipt of this email, I contacted Kings Toyota to express interest in this offer. The representative informed me that the vehicle had not yet been deliver to the dealership and proceeded to state that the Highlander is in high demand and that the vehicle should be delivered soon (the original delivery date was supposed to be 11-July-2009). Since the representative stated that the vehicle was in high demand, I placed a deposit on the Highlander. On 15-July-2009, Kings Toyota called to state that the vehicle was delivered and an appointment was scheduled for us to test drive and complete the transaction. Wanting to take advantage of the customer cash back option, we spend a good part of the day arranging our own financing in order to purchase the vehicle. Upon our arrival at the dealership we inspected and test drove the vehicle with the intentions of making a purchase. When we sat down in the office and were presented with the purchase contract the contract showed a purchase price of $37,628. We were in shock about the difference in price from the original quote. My wife was extremely upset and began to cry from the deception that was exhibited by this dealership. More