Kings Volkswagen

Excellent Service I would like to thank your Dealership personally for the excellent service and support. Your salesman, Justin Gilbert, exemplifies the best in cus I would like to thank your Dealership personally for the excellent service and support. Your salesman, Justin Gilbert, exemplifies the best in customer service as well as salesmanship. All of my concerns were addressed with total satisfaction and I am one that believes that when the two parties are satisfied, it is indeed a good sale. I am extremely pleased with the entire process. I purchased a car that day and I am very pleased with my purchase, I couldn't be more happier. Thank you Justin for your integrity and professionalism. The finance department was awesome as well. More

Trustworthy, professional, nice The employees at Kings Vilkswagon were very helpful. They all went over and beyond to make the purchase of my new vehicle a positive purchase! Would d The employees at Kings Vilkswagon were very helpful. They all went over and beyond to make the purchase of my new vehicle a positive purchase! Would definitely recommend. More

Picking up a part I've had multiple experiences with King's VW, and it has been amazing. From service and the ease of appointments to picking up parts. Tiffany, Debbie, I've had multiple experiences with King's VW, and it has been amazing. From service and the ease of appointments to picking up parts. Tiffany, Debbie, Jason, and Paul are very friendly and knowledgeable. They've helped me every time. I have nothing bad to say of this dealership. I'm on my second VW now and plan to get another eventually and will continue to return to King's. 10/10 Thank you for your commitment to excellence. More

Easy buying experience Bought a new Tiguan from Kings and it was the easiest car buying experience I've ever had. Ian found me the exact car I wanted, we negotiated via emai Bought a new Tiguan from Kings and it was the easiest car buying experience I've ever had. Ian found me the exact car I wanted, we negotiated via email, and two days later I picked up my car. No pressure, no xx, and no issue of them treating me like I'm dumb because I'm a woman. Finance guy was kind of a xxxxxx though. We were not financing any of it, but asked about using a credit card for some of it (gotta get those mileage points!). First he said we could only put $3k on credit card. We said fine. Then he said he couldn't process it at his desk so it would take longer. We said fine. Finally he took the card and ran it right at his desk and it took two minutes. Why all the grumbling when it wasn't a big deal?? Then he pulled out the list of up-sells. When I told him off the bat I didn't want any of them, he seemed to get exasperated and insisted he had to go through them with me. THAT took longer than running the credit card and wasted his time and mine. No means no, dude. Would buy from them again but request a different finance person if that guy is still there. More

Waiting to see if they do the right thing I just bought a used 2013 Infiniti from them. On the way home, the check engine light came on. I took the car to the local Infiniti dealer, who disc I just bought a used 2013 Infiniti from them. On the way home, the check engine light came on. I took the car to the local Infiniti dealer, who discovered that the catalytic converters had been removed, and the check engine light had just been reset so it would stay off for a little bit. I live in a state where cars need an annual inspection, and this car will need $3K worth of work to bring it back to stock condition so that it will pass. Not what you would expect from a 2 year old, $30,000 car. Notified King's Volkswagen who are looking into it. I'm waiting to see if they do the right thing. I'll update this review accordingly once the issue is resolved. More

Bolts for Bucks! Started out by calling for an appointment but was referred to website to make appointment. Extended service contract that doesnt cover bolts. The wa Started out by calling for an appointment but was referred to website to make appointment. Extended service contract that doesnt cover bolts. The wanted to charge me double for bolts I could walk in off the street and purchase for half the money. A 1 day job ended up taking 4 days. They left tools and paperseats in my car. The young lady taking my money couldnt answer repair questions nor could she direct me to someone who could. When I called on Monday to ask for service manager I was referred to the service advisor. When requested service manger call me than later follow up with personal call he couldnt be bothered to return my call. The work seems to be good but the people skills leave you cold and looking for other service departments. More

Justin Gilbert and Kyle Wiltshire My son and I had an outstanding sales experience at King's VW. Our sales rep, Justin Gilbert and our finance manager, Kyle Wiltshire were most profes My son and I had an outstanding sales experience at King's VW. Our sales rep, Justin Gilbert and our finance manager, Kyle Wiltshire were most professional and patient working with us and explaining the entire sales and financing process to my 20 year old son and both worked to get us the best deal possible. The service department and service staff were also outstanding in providing to use the maintenance history of our vehicle. They will certainly get our business in the future. More

best Volkswagen dealership in the state everybody at the dealership was super friendly super knowledgeablefinancing was easy and no hassle or pressureI forgot my salesman's name but he was a everybody at the dealership was super friendly super knowledgeablefinancing was easy and no hassle or pressureI forgot my salesman's name but he was awesome Natalie in finance was greatgot me a really good interest rate More

I went to King's after having bad luck at Kerry VW in Florence, KY. After four visits there failed to fix my audio system, I went to King's. Although it took a total of six visits there, for a total of Florence, KY. After four visits there failed to fix my audio system, I went to King's. Although it took a total of six visits there, for a total of 10 visits, to fix my audio system, I believe they got it right. Although it was an intermittent problem with the system, which would spontaneously stop playing Ipod music and switch to FM by itself, I repeatedly captured the malfunction on video and brought it to both dealerships each time. At Kerry, they said they couldn't replicate the problem (after 15 minutes) and sent me away. Later, the video prompted them to start throwing parts at it, which resulted in a different type of malfunction because they put the wrong radio in (a 2013 model radio in my 2011 car), and failed to code it properly. That's when I went to King's. They ID'd the fact that the wrong radio was installed, and replaced it, but this just brought me back to where I was before, back to the other malfunction. More video, more visits, more parts. Finally I insisted that I meet with a regional technical representative, who pulled parts from his own car to try in mine. No luck, but he had a plan in the event that didn't work. He ended up replacing the entire system with the 2013 model, something the dealership said could not be done (not just the 2013 radio), and coded it so that it worked in my car. It's only been a couple of days but so far so good. The problems I had at King's were: 1. They weren't overly sympathetic to the fact that 10 visits were required to fix a single issue over a two year period. When I returned one of their loaner cars with 7/8 of a tank of gas, I was charged $20. I understood I was responsible for the fuel I used, but the paperwork did not disclose that a surcharge would be added to the cost of the fuel. Although I brought this up with Greg Orlett and the other guys in service, they did nothing about it, other than to say that's what they do. 2. A courtesy car wash is a nice service, if done well and if needed. After the first of my two complimentary washes, I noticed an oily film on all exterior glass. I had to wash all the windows when I got home. After the second King's car wash, the windows were so oily and filmed over I had to wash the whole car at home the next day. I got video the night I picked it up from the dealer. It was dark, and the light scatter from the oily film was so bad that it seriously impeded visibility. The car was much cleaner when I brought it in than when I picked it up on both occasions. Next, although it was repaired in the end, Kerry VW apparently broke some clip or retainer while working on the audio system. I pointed this out to King's, and they said they couldn't repair it because they didn't break it, and that I would have to go back to Kerry to have it fixed--yet another service visit. But I left Kerry due to what I felt was a lack of effort and failure to fix the system after four visits. So I asked King's to try to work something out with Kerry. Service manager Greg Orlett called Kerry and said they flat out refused to do anything about it, and said they would not fix it even if I brought it in, because "too much" time had passed. Hard to believe. Bought a new car from Kerry VW, they break a clip, but won't repair it. VW as a company should have stepped up on this one, for the customer. Absorb the cost, whatever. I don't think I'll ever buy another VW again, as I've never encountered this much trouble with all the Toyota, Acura or Subaru dealers I've dealt with, combined! Finally, during one of the visits, I was explaining all the time this problem was costing me, and I asked if I could have my scheduled tire rotation done early (about three weeks early according to the new car buyers maintenance plan) to save me a trip to service. They obliged. But when I asked that they do the same for the oil change (again, to save me a visit since the car was already there--many times), they said no. It was December 3rd, and I was just a few days too early. Normally the tire rotation and oil change get done under the service agreement at the same time. They did the rotation but not the oil, so in the end, it didn't save me any time. It seems that they could have also gotten the oil change approved or overridden just like they did the tire rotation. Perhaps it's because for the rotation I asked Greg the Service Manager directly, and asked Wayne the Service Adviser about the oil. More