Kirby Kia of Ventura

My experience at this dealership was excellent. The salesperson, Steve Earwood, was friendly, conscientious, and focused on doing whatever it took to get me the car I wanted. He is a strong asset for salesperson, Steve Earwood, was friendly, conscientious, and focused on doing whatever it took to get me the car I wanted. He is a strong asset for the company and a person I felt I could trust and could go back to for my next car, whenever that might be. He was knowledgeable about the cars, and helpful throughout the sales negotiation. I would recommend him and the dealership to anyone. More

This dealer ship make you feel like your family, It's one of those places that lives up to quality service. Dave Howard brings together superb service and the up most superb quality for customer satisfaction of those places that lives up to quality service. Dave Howard brings together superb service and the up most superb quality for customer satisfaction, that should be a model for all dealerships. My hats off to Kirby and Mr Howard and his team. More

I own two Kias, a 2004 Sedona and a 2010 Forte. I bring both to Kirby for service, and always have a good experience. The staff are all very friendly and courteous, and It makes getting the vehicles servic both to Kirby for service, and always have a good experience. The staff are all very friendly and courteous, and It makes getting the vehicles serviced a pleasant rather than odious task. More

David Howard recently serviced our JEEP. He was friendly and courteous on the phone and when we arrived at the Dealership. The car was serviced on schedule and completed within the time promised. We are and courteous on the phone and when we arrived at the Dealership. The car was serviced on schedule and completed within the time promised. We are very satisfied with the service he provided on this visit and with past visits. Richard Maggio Betty Maggio More

I kept getting passed around - the first salesman got someone else to help after 10 minutes with me because "another client" showed up. The next - female salesperson lied and said the one Kia I came to s someone else to help after 10 minutes with me because "another client" showed up. The next - female salesperson lied and said the one Kia I came to see was already sold. She was on her cell phone texting while I took a test drive with her. Then, she kept running off to help someone else, and finally, in the middle of negotiations, passed me off to a third salesman so she could help her other, more important client. "He's a commercial client". This is customer service? I was on a visit to actually buy, and was treated consistently like I didn't matter. Meanwhile the music was blasting out of a new car outside, as well as loud music in the dealer showroom. Is the music for customers? I really want a Kia, and now I am wondering if I buy one at another dealer how I would be treated by the service department at Kirby Kia. Clue to the sales manager - give your sales reps some lessons in manners, how to treat a buying customer with dignity (like don't text), and turn the music down. You are there because you want a paycheck, which is where I come in. And, I don't like to be lied to. Is it asking too much to have the salespersons attention? Guess so. More

Contacted Alex by phone and spent 4 days researching the best dealers for our non profit organization after countless phone calls and faxes, Alex came up with 2 KIA Sedona's in our price range. Yea!!! He wa best dealers for our non profit organization after countless phone calls and faxes, Alex came up with 2 KIA Sedona's in our price range. Yea!!! He was very patient and helpful to me. I very much appreciate all the work you did to accomplish this purchase. Thanks Alex More

Kirby Kia of Ventura is truly the best of the best! We traded in our Lexus and purchased a new 2013 Sorento. The quality of our beautiful SUV is excellent. The quality of the Kirby Kia dealership is out traded in our Lexus and purchased a new 2013 Sorento. The quality of our beautiful SUV is excellent. The quality of the Kirby Kia dealership is outstanding! Robert Papandrea managed all aspects of the sale. He is friendly, engaging, knowledgeable, flexible, and highly professional. He did all possible to make sure we had the best ever purchasing experience. That experience included meeting management and support staff. I hope everyone looking to purchase a Kia has the opportunity to work with Robert. He is passionate about the cars he sells and is fully devoted to taking care of his customers. A secret to the success of Kirby Kia is general manager, Jeff Kennedy. He made certain that all our needs were met. In fact, all staff was engaging and friendly towards us, clearly reflecting Jeff's friendly and professional leadership. The final processing of documents was handled by Jake Walters. He is the ideal person to complete the sale. Highly professional and also very friendly, Jake made certain that the good feelings we had towards Kirby Kia, ended with great feelings - as if we had won the Sorento. A major THANK YOU to Robert, Jeff and Jake and all the staff of Kirby Kia (Kia of Ventura). If you are in the market for a great car of exceptional value, take a look at KIA. If you are looking for the best KIA dealership, take a drive to Ventura and meet the Kirby Kia staff. And hopefully you'll be blessed to work with Robert, Jeff and Jake! More

Nita provided outstanding customer service. She kept me informed of the progress and explained what actions were taken with regard to my Jeep. Nita is a great asset to the Service Dept. informed of the progress and explained what actions were taken with regard to my Jeep. Nita is a great asset to the Service Dept. More

Very well treated as a customer. The Sales rep. was knowledgeable of the car we purchased, and made us feel like the process was painless. We felt quite comfortable during the complete transaction. Hop knowledgeable of the car we purchased, and made us feel like the process was painless. We felt quite comfortable during the complete transaction. Hope the rest of your staff is as people friendly. Thank you, Grant Seibert, new Optima owner More