Kirby Kia of Ventura

David Howard recently serviced our JEEP. He was friendly and courteous on the phone and when we arrived at the Dealership. The car was serviced on schedule and completed within the time promised. We are and courteous on the phone and when we arrived at the Dealership. The car was serviced on schedule and completed within the time promised. We are very satisfied with the service he provided on this visit and with past visits. Richard Maggio Betty Maggio More

I kept getting passed around - the first salesman got someone else to help after 10 minutes with me because "another client" showed up. The next - female salesperson lied and said the one Kia I came to s someone else to help after 10 minutes with me because "another client" showed up. The next - female salesperson lied and said the one Kia I came to see was already sold. She was on her cell phone texting while I took a test drive with her. Then, she kept running off to help someone else, and finally, in the middle of negotiations, passed me off to a third salesman so she could help her other, more important client. "He's a commercial client". This is customer service? I was on a visit to actually buy, and was treated consistently like I didn't matter. Meanwhile the music was blasting out of a new car outside, as well as loud music in the dealer showroom. Is the music for customers? I really want a Kia, and now I am wondering if I buy one at another dealer how I would be treated by the service department at Kirby Kia. Clue to the sales manager - give your sales reps some lessons in manners, how to treat a buying customer with dignity (like don't text), and turn the music down. You are there because you want a paycheck, which is where I come in. And, I don't like to be lied to. Is it asking too much to have the salespersons attention? Guess so. More

Kirby Kia of Ventura is truly the best of the best! We traded in our Lexus and purchased a new 2013 Sorento. The quality of our beautiful SUV is excellent. The quality of the Kirby Kia dealership is out traded in our Lexus and purchased a new 2013 Sorento. The quality of our beautiful SUV is excellent. The quality of the Kirby Kia dealership is outstanding! Robert Papandrea managed all aspects of the sale. He is friendly, engaging, knowledgeable, flexible, and highly professional. He did all possible to make sure we had the best ever purchasing experience. That experience included meeting management and support staff. I hope everyone looking to purchase a Kia has the opportunity to work with Robert. He is passionate about the cars he sells and is fully devoted to taking care of his customers. A secret to the success of Kirby Kia is general manager, Jeff Kennedy. He made certain that all our needs were met. In fact, all staff was engaging and friendly towards us, clearly reflecting Jeff's friendly and professional leadership. The final processing of documents was handled by Jake Walters. He is the ideal person to complete the sale. Highly professional and also very friendly, Jake made certain that the good feelings we had towards Kirby Kia, ended with great feelings - as if we had won the Sorento. A major THANK YOU to Robert, Jeff and Jake and all the staff of Kirby Kia (Kia of Ventura). If you are in the market for a great car of exceptional value, take a look at KIA. If you are looking for the best KIA dealership, take a drive to Ventura and meet the Kirby Kia staff. And hopefully you'll be blessed to work with Robert, Jeff and Jake! More

Contacted Alex by phone and spent 4 days researching the best dealers for our non profit organization after countless phone calls and faxes, Alex came up with 2 KIA Sedona's in our price range. Yea!!! He wa best dealers for our non profit organization after countless phone calls and faxes, Alex came up with 2 KIA Sedona's in our price range. Yea!!! He was very patient and helpful to me. I very much appreciate all the work you did to accomplish this purchase. Thanks Alex More

Nita provided outstanding customer service. She kept me informed of the progress and explained what actions were taken with regard to my Jeep. Nita is a great asset to the Service Dept. informed of the progress and explained what actions were taken with regard to my Jeep. Nita is a great asset to the Service Dept. More

Very well treated as a customer. The Sales rep. was knowledgeable of the car we purchased, and made us feel like the process was painless. We felt quite comfortable during the complete transaction. Hop knowledgeable of the car we purchased, and made us feel like the process was painless. We felt quite comfortable during the complete transaction. Hope the rest of your staff is as people friendly. Thank you, Grant Seibert, new Optima owner More

All staff members that were involved in helping us make our car purchase were helpful, kind and willing to go the extra mile. Helen and Steve from sales were great as was jake and lou in finance and as our car purchase were helpful, kind and willing to go the extra mile. Helen and Steve from sales were great as was jake and lou in finance and as always Dave in service sets the bar! More

Great to work with, very understanding and not pushy when it comes to the customers price range. I would recommend him to most due to his great personality and experience. Very please with the car I purchase it comes to the customers price range. I would recommend him to most due to his great personality and experience. Very please with the car I purchased and the price I got it for. More

It was time for us to purchase a new car because my Dodge Ram 1500 eats a lot of gas and I drive a lot of miles per week. Now that we have a baby we need an economical car so I can save money on gas. My wife Ram 1500 eats a lot of gas and I drive a lot of miles per week. Now that we have a baby we need an economical car so I can save money on gas. My wife,sister and I went to several places to pick the right car for us and for amount that we can afford to the monthly payments. After several places and very frustrating day we were having we ended up going to Kia of Ventura because my sister also purchase one of Kia Forte a while back and she said that the car was excellent.First time we went to Kia of Ventura we met Helen Chesser. She was very friendly. She was not pushy like some other places we've been to. She offered us her help to find the car that I wanted to try. I told her that I wanted the Forte, showed us the car and here we went. She explained to us everything about the car. She knows the car like no other. After we tried the car for a test drive she told us how much the car was and she will do her best for us to get the car that we liked. I told her that I did not have any cash money for down payment but I have a truck for trade-in. And she said she will do her best to get better price for my trade so I have enough money for Down payment. However, that night my truck was at home so she could not get a better accurate price for my truck. So we told her that we will come back and bring the truck with us next time. So we left and we had better idea now how much the car will be. The night before father's day my family and I came back and I told every one that we were there to see Helen because she was very nice to us and I would like to deal with her and help us. She saw us and she remembered us right away. I told her I want to test drive again the Forte and without hesitation got the key and up we went for test drive. Again, explained to us every button there is in the car. She was awesome. After the test drive we went again inside and she worked her magic to so I can get the car that I want per my budget. She brought in Eric Schutte to help us get the numbers down to the amount I can afford monthly. Because I did not have a great credit history Eric told us that if I could give him until the next day to do his magic and get me a better interest rate from other bank. The next morning -FATHER's DAY- I got a call from Helen saying that she had a good news for us because Eric able to get me a great rate and approved my loan for the car. We were so happy that they worked really hard to make things happen for us. So,here we went drove the car and with smile on our face knowing that we were not pushed nor ignored to what we needed. I highly recommend Helen Chesser to be your next sales lady. She will do extra mile for you to get things done. And I recommend Eric Schutte as well to be your finance guy to help you get the best interest rate for your loan. We are already talking about purchasing another vehicle for my sister because of that experience. Of course Helen is our lady. Earwin More