Kirby Kia of Ventura

Nita provided outstanding customer service. She kept me informed of the progress and explained what actions were taken with regard to my Jeep. Nita is a great asset to the Service Dept. informed of the progress and explained what actions were taken with regard to my Jeep. Nita is a great asset to the Service Dept. More

Very well treated as a customer. The Sales rep. was knowledgeable of the car we purchased, and made us feel like the process was painless. We felt quite comfortable during the complete transaction. Hop knowledgeable of the car we purchased, and made us feel like the process was painless. We felt quite comfortable during the complete transaction. Hope the rest of your staff is as people friendly. Thank you, Grant Seibert, new Optima owner More

All staff members that were involved in helping us make our car purchase were helpful, kind and willing to go the extra mile. Helen and Steve from sales were great as was jake and lou in finance and as our car purchase were helpful, kind and willing to go the extra mile. Helen and Steve from sales were great as was jake and lou in finance and as always Dave in service sets the bar! More

Great to work with, very understanding and not pushy when it comes to the customers price range. I would recommend him to most due to his great personality and experience. Very please with the car I purchase it comes to the customers price range. I would recommend him to most due to his great personality and experience. Very please with the car I purchased and the price I got it for. More

It was time for us to purchase a new car because my Dodge Ram 1500 eats a lot of gas and I drive a lot of miles per week. Now that we have a baby we need an economical car so I can save money on gas. My wife Ram 1500 eats a lot of gas and I drive a lot of miles per week. Now that we have a baby we need an economical car so I can save money on gas. My wife,sister and I went to several places to pick the right car for us and for amount that we can afford to the monthly payments. After several places and very frustrating day we were having we ended up going to Kia of Ventura because my sister also purchase one of Kia Forte a while back and she said that the car was excellent.First time we went to Kia of Ventura we met Helen Chesser. She was very friendly. She was not pushy like some other places we've been to. She offered us her help to find the car that I wanted to try. I told her that I wanted the Forte, showed us the car and here we went. She explained to us everything about the car. She knows the car like no other. After we tried the car for a test drive she told us how much the car was and she will do her best for us to get the car that we liked. I told her that I did not have any cash money for down payment but I have a truck for trade-in. And she said she will do her best to get better price for my trade so I have enough money for Down payment. However, that night my truck was at home so she could not get a better accurate price for my truck. So we told her that we will come back and bring the truck with us next time. So we left and we had better idea now how much the car will be. The night before father's day my family and I came back and I told every one that we were there to see Helen because she was very nice to us and I would like to deal with her and help us. She saw us and she remembered us right away. I told her I want to test drive again the Forte and without hesitation got the key and up we went for test drive. Again, explained to us every button there is in the car. She was awesome. After the test drive we went again inside and she worked her magic to so I can get the car that I want per my budget. She brought in Eric Schutte to help us get the numbers down to the amount I can afford monthly. Because I did not have a great credit history Eric told us that if I could give him until the next day to do his magic and get me a better interest rate from other bank. The next morning -FATHER's DAY- I got a call from Helen saying that she had a good news for us because Eric able to get me a great rate and approved my loan for the car. We were so happy that they worked really hard to make things happen for us. So,here we went drove the car and with smile on our face knowing that we were not pushed nor ignored to what we needed. I highly recommend Helen Chesser to be your next sales lady. She will do extra mile for you to get things done. And I recommend Eric Schutte as well to be your finance guy to help you get the best interest rate for your loan. We are already talking about purchasing another vehicle for my sister because of that experience. Of course Helen is our lady. Earwin More

They were friendly and all but made promises and did not deliver. I came in this past Memorial Day Weekend and was told by John that they didn't have what I wanted but did have it at another location. I was deliver. I came in this past Memorial Day Weekend and was told by John that they didn't have what I wanted but did have it at another location. I was told I would be taken care of. He said that we could go ahead and negotiate on a price and if everything was to my liking I could put a deposit down and the car would be mine and I would get it on Tuesday. So Tuesday comes around a no call. So I decided I would call them since I was not going to drive from Beverly Hills to Ventura and be very disappointed and enraged if the car was not there. Turns out John was not working that day. I spoke with Conrad the sales manager who tried to explain that since it was Memorial Day Weekend this past weekend that it was crazy and unfortunately the car that was promised to me was already sold. I asked why John would say the car was mine when it wasn't. There was no condition given to me at the time that I was purchasing the car that IF IT WAS AVAILABLE then it would be mine. They totally mislead me. They weren't very apologetic about it either. Conrad said that they were also under the impression that it was a done deal and that he only found out the car wasn't available until Tuesday when he had called to see when they could come and pick up the car. So I gave them the benefit of the doubt as Conrad tried to reassure me that he's been working all day to locate another vehicle for me and that potential other vehicle would be available that Wednesday. So I wait. I gave him until Friday. Still no call. I called him back and asked him what was going on. He says "Didn't Lou call you." I said no. Then I asked for my deposit back. Again no apologies. Great work Kirby Kia! Good bye! More

My husband was looking for a used SUV that is safe and gets good gas mileage because he is in sales and is on the road constantly so puts lots of miles on his vehicles. He was of the mindset to look only gets good gas mileage because he is in sales and is on the road constantly so puts lots of miles on his vehicles. He was of the mindset to look only at a Honda, Ford or Toyota, but once I convinced him to look at a Kia, he fell in love with the Sorento! He still wanted to compare after looking at it so he test drove many other SUV's but ended up back at Kirby Kia because he definitely wanted the Kia and we were so impressed with the salesperson who helped us when we originally stopped by, Robert Papandrea. He was extremely knowledgeable about the vehicles and was never pushy, just very professional and friendly. We told him what we were looking for and he went over and above to get us just the vehicle we needed. We originally were looking for a used vehicle but the promotions, pricing and warranty on the new vehicles were so great that we bought a 2012 Sorento and couldn't be happier. We highly recommend Kirby Kia and their salesman, Robert Papandrea. More

In my sixty years of purchasing cars, I have never been more pleased then I have been with Kirby Auto Group. When I arrived to look at cars, the salesman allowed me to pick out the vehicle that I wanted, more pleased then I have been with Kirby Auto Group. When I arrived to look at cars, the salesman allowed me to pick out the vehicle that I wanted, no pressure to sell me the first car I looked at. Every phase of my purchase was a pleasure, everyone from sales to service helped me to understand everything I needed to know about my new car before I left the lot. Any vehilce that I purchase in the future will be from Kirby's. When I took my car in for service, the service manager knew me by name and was very helpful. More

Excellent service, jake was respectful and listened to us on a personal level. I believe in local community support and jake made us aware that Kirby Kia was a dealer that for 45 years they have served vent on a personal level. I believe in local community support and jake made us aware that Kirby Kia was a dealer that for 45 years they have served ventura ca. the brand may have changed oldsmobile, chrysler, jeep etc. but the relationship with there customers has and always will be there first priority. I was taken back by the amount of information and knowledge this young man was able to retain mind you he never left our side he completed the entire deal from the sale to the finance to calling us afterwards to make sure our paint protection appt went well. Also I would like to add, a great deal of my family including my self are veterans so to later find out that this young man is a highly decorated war hero. When I went to the dealer for my first service i walked into the showroom to say hello to him while I waited needless to say he remembered exactly who I was greeted me with a handshake and a smile. I then asked why the story of his incredible service wasn't a bigger part of our original meeting ie, his story. We knew he was a soldier. But his reply was this" I think that evey person man or woman in the military has very few if any moments to prove there level of commitment to country and to there fellow soldier. I don't deserve ribbons or medals no more than any other soldier for what I did I know they would have done the same for me." unquote. Well in closing as long as my family has a need for a vehicle I will be back. It is refreshing in this day and age to find the type of values and selflessness especially at a car dealer, bravo kirby kia you have a true asset. More