Klamath Falls Subaru

I've had a very positive experience here from the time I walked and looked around in the parking lot until I drove my car off the lot. I was approached and asked if I needed any help and told them exactly w walked and looked around in the parking lot until I drove my car off the lot. I was approached and asked if I needed any help and told them exactly what I wanted and they ordered it for me and it got there in 2 months (estimated was 2-3 months) just as I wanted. I was working with 2 sales persons as the 1st one got promoted as I waited for my car and the Sales Manager. Everything went smooth. The Finance guy was top notch too. I was informed of my available options in regards to financing and also on available warranties. I made my decisions and nothing was ever pushed on me, much appreciated!! I am a happy customer and highly recommend the Klamath Falls Subaru Dealership in Oregon. More

I bought a used Outback from KFS that I planed on using a lot in the forest for recreation. The sales person, Desiree, was great. Everything else was terrible. They didn't disclose an accident where there wa lot in the forest for recreation. The sales person, Desiree, was great. Everything else was terrible. They didn't disclose an accident where there was a clear, very poor repair. I had assumed there was because of the price, but didn't know for sure until I pulled the front bumper facia. They tried to sell it with dangerously worn tires, and calmed they didn't notice (on a car they had in their possession for 6 months. I heard noises after about 9 months - Then I replaced both tire rod assemblies. The extended warranty I bought (because I suspected SOME problems, again due to the pricing) was void due to their dereliction of duty as an agent. I paid $1300 for repairs, and ended up canceling the EW for a $1K loss. They had a "no mask" policy, this was fall 2021. I certainly won't be buying an Outback Wilderness from them. More

I purchased a 2016 F-150 Platinum last Friday, June 23rd. My sales rep Johnny was great to work with but that's where "great" ends. Johnny was good enough to deliver the truck to me by following me home to R My sales rep Johnny was great to work with but that's where "great" ends. Johnny was good enough to deliver the truck to me by following me home to Roseburg OR, 168 miles away with a chaser vehicle behind him. I know they didn't get home until after 11pm so that was greatly appreciated! Since then I have driven the truck a total of 13 miles. I drive truck for a living so I am away from home all week long. Last night I noticed that the passengers side front turn signal indicator was not working. My hope was that it was nothing more than a bad bulb......not the case. After checking with my local Ford dealership, I was informed that the entire light assembly had to be replaced to the tune of around $1100.00 plus labor. The Ford Rep also suggested to me that given the short amount of time since the purchase, that the Klamath Falls Subaru Dealership would probably take care of it for me........also not the case. I called Johnny and explained the problem to him. After 3 1/2 hours and a reminder text, he informed me that I bought the truck "As is" and I declined a service agreement, which is true. Why would I spend $3000.00 for a service agreement at a dealership 3 hours away? Long story short, they would do nothing about it. When we did the walkaround I did not check to see if the lights were all working properly and I guess that's on me, I'll own that. But when I'm invited to test drive a vehicle off of their lot I figured it would be safe to assume that the vehicle had all working lights and that it was safe and legal to drive, which it wasn't. Now, is it possible that the light went bad during the 168 mile trip to Roseburg and the 13 miles it's been driven since? Sure, it's possible however astronomically unlikely. I think any reasonable person would conclude 1 of 2 things. Either their "All-points" inspection wasn't done properly......OR......They knew the light was bad and chose not to fix it hoping that some fool like myself wouldn't catch it. Regardless of how it happened, when it happened or who missed what and when.....I would have thought that considering the short amount of time and miles since the purchase that they would have offered to do somethng for me, anything, throw me a bone to show appreciation for a valued customer. Nope, I'm stuck with the issue myself and the $1100.00 - $1500.00 bill that goes along with it. BOTW guys? (Their claim to be Best of the West). not in my experience. Extremely dissappointed, Brad H. And they wonder why people are wary of car salesmen... More

Highly recommend Klamath Falls Subaru. Worthy of a full 5 star buying experience from the time you walk through the door to the time you drive away. All questions answered as well as any Worthy of a full 5 star buying experience from the time you walk through the door to the time you drive away. All questions answered as well as any concerns. Hassle free 90 min in and out ! Thank you Kirk Toney. Johnny and everyone involved. Don't trust the negative reviews go see for yourself. You will be glad you did, Stop by and say hi. More

Reading reviews. How about some current ones? Don't see any. Would like to buy a Subaru in Klamath Falls but makes their dealership better than others? Do they offe How about some current ones? Don't see any. Would like to buy a Subaru in Klamath Falls but makes their dealership better than others? Do they offer anything different? More

Absolutely one of the worst experiences with a car dealership.Service department will not answer the phone or return calls, and I mean not at all. Took my car in for air conditioner service,had appoin dealership.Service department will not answer the phone or return calls, and I mean not at all. Took my car in for air conditioner service,had appointment for 10:15 and said they would call when it was done, guess what no call I finally called them at 2:00 surprise no answer did not return my call. So I go to get my car and it is not done, I was informed it needed a part that was not originally quoted, but you guessed it no one called me to get authorization for the new quote. Will never use Klamath Subaru again. More

Great Car Purchasing Experience! I made the drive from Medford to Klamath Falls to purchase a used vehicle from Klamath Falls Subaru. I was not surprised to learn of my salesman, Sant I made the drive from Medford to Klamath Falls to purchase a used vehicle from Klamath Falls Subaru. I was not surprised to learn of my salesman, Santos Flores’, military and HR background as he conducted himself with integrity and professionalism. Santos even offered to personally transport my vehicle back to Medford so I could drive my new (to me) Lexus home! I would not hesitate to recommend Santos at Klamath Falls Subaru and will visit him for future automobile purchases. Thank you for everything, Santos! Michelle L. More

Top Notch Highly recommend David Gulickson and the dealer altogether! Good, easy experience and will buy again from them without a doubt. Highly recommend this Highly recommend David Gulickson and the dealer altogether! Good, easy experience and will buy again from them without a doubt. Highly recommend this dealer to anyone looking to buy More

I bought a grand am from them awsome customer service Awesome customer service great place to buy a car verry pleased with my grand am every one there was verry helpfull highly recommend them David is awe Awesome customer service great place to buy a car verry pleased with my grand am every one there was verry helpfull highly recommend them David is awesome salesman More

Outstanding experience We just bought a vehicle today and had the best experience ever in both of our lives. We had a GREAT experience due to Tylor, Matt, and Kyle. Thanks t We just bought a vehicle today and had the best experience ever in both of our lives. We had a GREAT experience due to Tylor, Matt, and Kyle. Thanks to all of you for making this so easy and uncomplicated. We definitely will buy another vehicle from you and recommend you. More