As a senior I have come to know that, given time, all people make mistakes. In the complex business of manufacturing, sales, finance, delivery, and servicing of automobiles Lithia Jeep rates highest in my book. I have purchased four Lithia Jeeps 2-certified used, 2-brand new. I feel that Lithia, Medford, Oregon attempts to hire the industry’s finest employees who in the interest of excellence deliver. People like Melinda Alicea of Customer Relations; Dave Duggins as Mgr of Customer Relations; Zach Smith, Sales Rep; and, Dave Nix, Finance Mgr. Every effort was made by this team of professionals to turn me into a very satisfied customer. These folks listened and made great efforts to rectify issue(s)! If I want another automobile this is were I am going.