Klein Honda

Thank you! DeAndre Mitchel provided us with Great customer service, he helped us out big time! Thank you for going above and beyond for us and our car! DeAndre Mitchel provided us with Great customer service, he helped us out big time! Thank you for going above and beyond for us and our car! More

sales manager unrealistic Would not let me test drive a type R because it would put miles on the car,No kidding ..Why would you buy before driving. Would not let me test drive a type R because it would put miles on the car,No kidding ..Why would you buy before driving. More

No pressure to purchase. Q Ali was extremely helpful and did not pressure us to purchase a vehicle. He was patient and had a great sense of humor. He did his best to find us t Q Ali was extremely helpful and did not pressure us to purchase a vehicle. He was patient and had a great sense of humor. He did his best to find us the car we were looking for. More

Great customer experiences "Great experience buying our Nissan truck. Working with Q and Mark Larson for finance was a great experience. Both were very friendly and very easy to "Great experience buying our Nissan truck. Working with Q and Mark Larson for finance was a great experience. Both were very friendly and very easy to work with. Q and Mark helped us locate the perfect pre-owned vehicle for our needs. Absolutely love our new to us Nissan truck and highly recommend Klein Honda and the sales team." More

Safety recall of front passenger air bag inflater. Arranged an appointment to have recall warranty service on front passenger air bag inflater on Nov 23 2018. When the appointment was made, the recepti Arranged an appointment to have recall warranty service on front passenger air bag inflater on Nov 23 2018. When the appointment was made, the receptionist gave me all the info, service would take 45 minutes and there was a customer lounge for waiting, with coffee and magazines. Arrived at dealer service department on time. At check-in, I was informed that parts were not available to perform the service. Parts would be available on Nov 26. So I made another appointment for Nov 27, so as to give the parts department time to receive the parts, log them in and place them where-ever they keep them until needed. Arrived at the appointed time, checked in a bit early, as is my habit, and was informed that the service would take about two hours. Not exactly the 45 minutes I was told and expected. Anyway, I went to the customer lounge to wait. Very comfortable area, coffee and magazines. About an hour later, the service was completed. Went to the car to go home and discovered that the job had not been completed, an access panel cover had not been replaced. I would have replaced it myself, but could't find the right position to fit it. Went back in and requested that a technician be found to complete the job. They did. I had to tell him where the cover should be placed. All personnel I encountered were polite and respectful, the waiting area clean and comfortable. The persons taking appointments need to verify that parts will be available for the required work. My time wasted by having to have a second visit is maybe not as valuable as theirs, but does have some value. Overall, because of having to have a second appointment and the job not finished because of panel not being reinstalled, on a scale of 1-10, 9. More

Excellent Service and great prices Went through True Car, but Q and Evelynn was great to work with. This is my second car with them. Thank you for making the buying experience pain fr Went through True Car, but Q and Evelynn was great to work with. This is my second car with them. Thank you for making the buying experience pain free. More

Great experience Q was very helpful and I felt he was sincere in his approach to help me find exactly what I wanted. I never felt pressured or overwhelmed and he walke Q was very helpful and I felt he was sincere in his approach to help me find exactly what I wanted. I never felt pressured or overwhelmed and he walked me through the process with clarity and ease. This was my very first brand new car and I couldn’t be happier with my choice! More

Bad business practices Went to Klein Honda looking for a used crv for my daughter. Web site had a 2010 crv in lot, with no price stated. Even web site had a price but marke Went to Klein Honda looking for a used crv for my daughter. Web site had a 2010 crv in lot, with no price stated. Even web site had a price but marked off. Salesman Marvin showed to help.He was great. To avoid the back and forth on price I asked him for bottom price they would take. He left and came back with managers price of 10,250. Went for test drive and car pulled a little to the right. Marvin said they would fix it. Went home and talked with wife then called back and stated that I would take the car. Marvin said he would take car in for alignment and would be ready in a short time. Called and told them I would come in for paperwork in a few hours. Well just before I was to leave I checked my messages and one was from Marvin saying they were going to raise the price $750.00. Said this is not proper business practices. Apparently management would not answer my request. After a couple phone calls they said they would raise the price $500.00. I was under the impression that once a deal was made it was good. Marvin was very helpful and hold no grudge against him. But beware of the management and ther improper business tactics More

Time for yearly car checkup! I always drive up and look for Steve, He is super knowledgeable and very friendly. Sometimes car language can be overwhelming but he makes sure I und I always drive up and look for Steve, He is super knowledgeable and very friendly. Sometimes car language can be overwhelming but he makes sure I understand all the work that was done on my car before I leave. And thanks for Honda adding on a car wash! More

No pressure dealership. We were in the market for a new Honda CR-V and were comparison shopping at all the dealerships within the area. We liked Q. Ali at Klein Honda with hi We were in the market for a new Honda CR-V and were comparison shopping at all the dealerships within the area. We liked Q. Ali at Klein Honda with his eagerness to help, but we bought elsewhere due to proximity to home and a little better price. Q will do what he can to secure your business. Klein Honda is a commission free agency and they don't pressure you to buy from them. More