Klein Honda

poor service management When we bought our car less than a year ago we were told it included free carwashes for a year. I've never had a problem getting the free carwash, UNT When we bought our car less than a year ago we were told it included free carwashes for a year. I've never had a problem getting the free carwash, UNTIL today, when the manager of the service department was the person I spoke with. He said" normally we only give them out when your car is due for service, but I'll do it this once." Also the service dept. couldn't get a tire pressure light to turn off, that was my first visit, the young gal Gina wo sold us the car got it right. S.D. Sucks More

Doesn't get any easier than this! We recently turned in our old Pilot for a new Odyssey. What I thought would be a long process took no time at all. Bebs in the Internet department h We recently turned in our old Pilot for a new Odyssey. What I thought would be a long process took no time at all. Bebs in the Internet department helped us find the color we wanted and gave us a great price up front. When we arrived at the store, Raj helped us with a test drive and explained all the new features. It was a surprising experience. Raj even gave us a tour of their service department, which no one has ever done before. Thank you Klein Honda More

Great dealership to work wit for anyone with mobility issues This is a great dealership to business with,..I say this because I had hand controls in my old car that needed to be transferred from my old car to my This is a great dealership to business with,..I say this because I had hand controls in my old car that needed to be transferred from my old car to my new one, so this was a bit of a dilemma for me. My sales people were Kelcy from the internet dept and my sales person being Ralph, they both were very honest and up front with the whole experience... Needless to say Ralph and Kelcy picked my car up from work and drove it to the location where I was getting the work done. Then they picked me up from work and took me to go get my car when it was finished. Plus the price was fair for the new car. Shaun in finance is also pretty cool and laid back from my other experiences, he was flexible and worked with me and didnt hassle me more than once when turning down options. I will definitely be looking to Klein Honda for my next vehicle purchase. Thanks again guys! More

Will Return to Klein Honda Never before in our car buying experience have we felt that we might return to the dealership where we purchased our vehicle. This wasn’t so much tha Never before in our car buying experience have we felt that we might return to the dealership where we purchased our vehicle. This wasn’t so much that we were unhappy or dissatisfied, but because no particular part of the process, or way we were treated, stood out as above average, let alone, exceptional. Attempts to get to know us seldom elevated beyond what felt like a technique to make that sale, that day. That changed when we walked into Klein Honda. First, we ran into Ken Tan. Ken was great to work with, knowledgeable and relaxed with the entire process. He was open and upfront, when requested, with financial information about the vehicle we were interested in. We met John Garling, who stopped by briefly to chat, even though we were not even starting to talk deal. We had set out to visit three Honda dealers (Klein was our first) that day, and follow up on multiple email offers, and we knew we would not be buying that day. However, we returned to Klein the next morning, having visited one other dealer the evening before, to pursue what remained the most attractive proposal. While we still had a few points to work through, our trade in, and some additional options, that we were not interested in, that had already been added to the vehicle. Ken introduced us to Brodie Ryan. We quickly got through the trade and the options and on to a deal. Both Ken and Brodie worked with us to get just where we wanted to be. While we waited for the deal to be drawn up we toured the service facility and chatted with one of the express services techs. On to William Love in finance. Again, a pleasure to work with- excellent explanation of extended warranties and maintenance programs. Our wish to decline was professionally honored. This area has been a problem for us with previous dealers, over and over the finance manager has pressed despite us making our intentions clear. On one previous occasion it went on so long, I had to tell him that if he asked one more time, we were done entirely with the deal. Not so with William, the process was smooth and timely (also not always the case in the past in which we were caused to wait, once for hours), and we were out the door with our new car. We feel we were treated MORE than fairly. We had a great all around experience. Thanks guys! We will be back. More

Good service and great price We purchased Honda Pilot SE model from Klein Honda recently. Ralph Leyba was my sales representative. He was completely forthright and honest in every We purchased Honda Pilot SE model from Klein Honda recently. Ralph Leyba was my sales representative. He was completely forthright and honest in every detail of this sale from beginning to end. He helped us to choose model that fits our budget. He answered all of our questions with patience, worked very well with us and we could drive the vehicle on the same day. The price negotiation went lot smoother than expected and it took less time for them to agree on price. We are extremely happy to get the car we liked at great price! I also went and bought 3 years maintenance with Klein Honda for $399. I highly recommend others to contact Ralph to buy cars. Suresh More

Impeccable staff, instilled confidence As a woman seeking an affordable and reliable car, I was extremely pleased with the the sales consultant who helped me. Raj was respectful, knowledgea As a woman seeking an affordable and reliable car, I was extremely pleased with the the sales consultant who helped me. Raj was respectful, knowledgeable and listened well to my concerns. He took time to show me options I may not have considered, did not pressure or rush me, and helped me close a sale I could afford. His professionalism made it a great buying experience. I recommend Klein Honda without reservation. More

Great Service at Klien Honda Came in to have my car checked for trunk problem. They had to order a part. Came in the next day, Wow. They put it in and works great! Worked with the Came in to have my car checked for trunk problem. They had to order a part. Came in the next day, Wow. They put it in and works great! Worked with the service manager, who did a great job. Thanks! Will be back for future service. More

Sale Person The sale person I worked with during the buying process was excellent. He's friendly and knowledgeable, he was helping us throught out the selecting m The sale person I worked with during the buying process was excellent. He's friendly and knowledgeable, he was helping us throught out the selecting model, options, etc. More

No hassles, great value, and friendly. I spent several weeks and went to several dealerships shopping for a new Honda Pilot. Klein Honda was the one that earned my business when I didn't f I spent several weeks and went to several dealerships shopping for a new Honda Pilot. Klein Honda was the one that earned my business when I didn't feel pressured and I wasn't assaulted by multiple dealers trying to convince me that they had the best deal, service, etc. when they really didn't. Raj was very friendly and honest and did not insult my intelligence by talking down to me or telling me things that I already knew. Raj also took the time to teach my wife all of the features on our new car which made her happy. Denise (finance) was very friendly and helpful. Overall, it was a good buying experience and I would recommend Klein Honda to family and friends. More