Klement Chrysler Jeep Dodge RAM - Service Center
Decatur, TX
117 Reviews of Klement Chrysler Jeep Dodge RAM - Service Center
We received great service and communication form your dealership We will return in the future if we have any troubles with our vehicle. Thanks ! dealership We will return in the future if we have any troubles with our vehicle. Thanks ! More
I purchased my Jeep Gladiator in December and this was the first time I had returned to the dealership. I returned to get my oil changed and tires rotated and balanced. When I entered, there was a servi the first time I had returned to the dealership. I returned to get my oil changed and tires rotated and balanced. When I entered, there was a service person who greeted me as I was leaving my jeep. He told me to go to the desk and let them know why I was there. I walked up and said, Hello. He did not acknowledge me for about 3 minutes. He finally said, give me a few minutes I can't figure out what is going on with the system. After a few minutes, he then said, what do you need? I said I had brought my jeep in for an oil change and tire rotate and balance. I told him I had purchased my jeep in December and this would be the first service under Jeep Wave. He said okay, we will get it done. He asked me for all my contact information. He told me to go to the waiting area to wait. I waited approximately 1 hour and 1/2 and was comfortable in the waiting room. He came and told me that my vehicle was ready. He did not explain anything and just handed me the paperwork and told me to go to the cashier. I handed her the paperwork and she checked me out. Once I met up with my husband, he looked at my wheels and noticed that the balancing was not done. I looked at the receipt and they had entered my contact information incorrectly (completely wrong) and also that they did not balance my wheels and tires. I had specifically asked about that and said I would pay separately for it. I called the dealership and apparently was on the phone with the same person who helped me. He was not very friendly and said not to worry about my contact information. I could just fix it when I returned. I said if they mailed anything out, it would not get to me. He said not to worry about it. He also said I could come back in to get my wheels balanced. I told him I did not have the time since I had already spent a few hours there this morning due to my work schedule. I also mentioned we were leaving town the next morning. He said okay, then bring it back when I could. He was not friendly or helpful at all. After thinking, I called back and asked for the service manager. I explained what happened to him and he said he was sorry for my inconvenience and corrected my contact information. He also asked me to bring my jeep back in and I again said, I did not have time and it should have been done correctly the first time. I had a great purchasing experience and was not happy with the service experience I had received. He told me to bring it back in when I had time. After this experience, it will be hard for me to recommend your service department to others. More
Everything was FANTASTIC! Problem was solved the first time after unsuccessfully trying independant shops for months. Problem was solved the first time after unsuccessfully trying independant shops for months. More
Been a customer for about 25 years ,always treated me great it`s nice to have a small town dealership who cares! Jacob was very professional and courteous and laid back, no pressure. Thank You!! The Glad great it`s nice to have a small town dealership who cares! Jacob was very professional and courteous and laid back, no pressure. Thank You!! The Gladiator looked amazing after they detailed it. Hope I can keep it that way. I`m 83 years old so this might be my last new vehicle. Thanks Karl Klement CJDR. More
It was a pleasant experience . everyone was very helpful.i was a walk-in and was helped immediately. Old fashioned service goes along way with me . everyone was very helpful.i was a walk-in and was helped immediately. Old fashioned service goes along way with me . More
Very professional and courteous staff. From being greeted to taking delivery very nice atmosphere. Beautiful dealership also. From being greeted to taking delivery very nice atmosphere. Beautiful dealership also. More
I am traveling from out of state and your people got my vehicle in the same day to repair the rear brakes and had it done the next day. Great job vehicle in the same day to repair the rear brakes and had it done the next day. Great job More
We wouldn’t go anywhere else! Derek Sugg has always taken great care of us. Derek Sugg has always taken great care of us. More