Klick Lewis Chevrolet

Fantastic experience start to finish. I brought my truck in for service and due to the amount of maintenance required for it to pass inspection it was recommended that I look at purchasing I brought my truck in for service and due to the amount of maintenance required for it to pass inspection it was recommended that I look at purchasing another vehicle. Alex Risser explained everything wrong with my truck to me putting me at ease knowing that I was making the correct decision to trade it in. I was offered a reasonable trade for my truck and was very satisfied with my trade in and sales process with Bo Setlock to get me into a new vehicle promptly with a great warranty. Overall I had a great experience at Klick Lewis and would recommend them to anyone looking to buy or service a vehicle. More

Professional Incompetence And Rude Manager I've been looking around the NJ, PA, DE, MD area for a few weeks for a diesel truck. Klick Lewis had one so I called. I spoke to either Allen or Alan I've been looking around the NJ, PA, DE, MD area for a few weeks for a diesel truck. Klick Lewis had one so I called. I spoke to either Allen or Alan who was VERY nice and helpful enough to find 3 trucks that met my criteria for a great price. I told him I would drive out the next business day as I live 150 miles away and they were closing soon. I gave him my cell number so he could text me. Awesome. When I called on Monday to let him know I was coming, I was handed to Jon Heberling for the sale, not sure why but no big deal. This is when the BS started. Jon was nice enough, but told me 2 of the 3 trucks were in the shop getting cleaned up or something and no one had the shop key as it was Labor Day. Whatever, these are busy people, it happens I guess, just a mistake. I wanted to make sure the trucks were GM Certified as they were 2015's at a GM dealer so naturally, if they are good trucks there's no reason not to certify them. They were not. The 3y/36k bumper to bumper coverage was over since one truck had 44k miles, one had 38k. That's alarming, but my past car buying experience proves warranties are negotiable and maybe I could get bumper to bumper coverage anyway. I called later in the week to see if they were done, 2 were done and 1 was still being cleaned up but it was the one that wanted the least anyway so I drove out. Jon was nice, showed me the 2015 that was my first choice and took me to the shop to see the other 2015. That one was a MESS. Mud caked under the carpets, trim pieces missing, hubs missing, and in otherwise beaten up shape. It made me nervous about the other truck that HAD been cleaned up because they were identical and possibly owned by the same person/company. I checked the cleaned up truck under the trim and under the carpets was the same exact caked up mud. This was a bit scary for me as I immediately understood why these trucks were not certified. Jon had told me on the phone that it was because they did want to put money into them to certify them being almost new trucks anyway. That makes no sense. So he set me up for a test drive while they appraised my trade-in. The truck was rattling from the front right wheel while moving and a different rattle happened from the left when I hit any bumps. A warning came on about a rear turn signal being out as well. WHAT!? Jon agreed this was a problem and would be taken care of by way of certifying the truck to extend the warranty coverage for a year and 12k miles. So NOWWWWW they'll certify the truck, of course. Fine. But I wanted to drive the 3rd truck, a 2014, just to see if that was any better. It was certified, which was comforting. It turned out to be a nice truck, but for only a couple thousand more I could have the 2015 which was the new generation model. When we finally sat down, Ron Urich came to help with the sale. I tried to press for 2 years of bumper to bumper coverage considering there were so many problems already, who knows what the future holds. Not an option. At all. Whatever, let's see the numbers after trade-in, taxes, and tags. When he gave me the offer sheet i noticed they offered me $3,500 for my trade. I was offered $7,500 the week before from a different dealer in MD BEFORE negotiation and was offered $12,000 yesterday from a dealer near me in NJ. $3,500 was an insult, My truck blue books for $10k, they were taking advantage of the fact I drove 150 miles. After arguing, Ron Urich would not budge so I told him I can't just GIVE my truck away, I wanted fair value for it. I would have taken even 6,000 but he offered me NOTHING. Little did they know how badly i wanted to buy the truck as I am sick of being shafted by sneaky dealers. They are just another dealership quietly screwing you with a smile on their face. Ron is a total jerk, and Jon either plays stupid or isn't dedicated enough to his job to test drive a truck that someone is driving 3 hours to come buy. WOULD NEVER, WILL NEVER do business with again and I strongly suggest others heed my advice. Not my first rodeo, I've bought some good ones, some bad ones, and everything in between. Shame I drove so far for one of the worst experiences I have ever had. More

Great service! The rating should be VERY good. Chris was very helpful, but not smothering, in helping us select a car. Very friendly, too. Vehicles are very clean The rating should be VERY good. Chris was very helpful, but not smothering, in helping us select a car. Very friendly, too. Vehicles are very clean, and a great variety to choose from. Once we decided on our Hyundai Elantra, the process went smoothly and quickly. Highly recommend Click Lewis, in fact, we'll definitely be going back when my husband is ready to get a new vehicle! More

Horrible experience I called about a Cadillac Escalade that was online. Spoke with a salesman who advised me I was able to take a look at the car but told me it was gett I called about a Cadillac Escalade that was online. Spoke with a salesman who advised me I was able to take a look at the car but told me it was getting a front and back bumper replaced due to nicks and scratches. That was not a problem with me and my husband since they are "fixing" the problem and we proceeded to the dealership. The salesman I spoke with over the phone was already involved in a prior deal so he had Keith take care of us. We went for a test drive...looked over the car...there were nicks and scratches on the bumper as advised but no issue since they were replacing them both. As we looked more there were scratches in the interior as well...just looked "very used". We sit down to make a deal with Keith. I have yet to buy a car from a dealership that does not want to try to make some kind of deal with the customer. 50,000.00 in cash and this guy won't budge from 53,000.00. He did not go to talk to anyone else in the building just simply wanted to tell me they were already losing money on this car....oh and by the way...he wasn't going to replace the bumpers...(that would really put him in the hole) they are just going to buff out all the scratch marks and repaint the car. This is a Cadillac...I would love to see that paint difference. He was simply insulting our intellagance by the things he said. What car dealership prices cars that they are already going to lose money on???? I can't believe you guys are still in business with the amount of cars you must just give away! I do though in the end want to thank Keith for his horrible salesmanship....we spent our 50,000.00 else where! I don't care what car they are selling...will never go back here again. More

Fantastic Experience My husband and I had the pleasure of working with Gary during our most recent used vehicle purchase. Gary gave us a test drive and got us the best pos My husband and I had the pleasure of working with Gary during our most recent used vehicle purchase. Gary gave us a test drive and got us the best possible deal to get us into our perfect vehicle.He paid close attention to what we said and did everything he could to make our experience a great one. I have already recommended him to several friends currently searching for vehicles and I assure you our next car will be purchased from him as well. Couldn't be happier with the entire process. Things were quick and simple, but he did't cut any corners when it came to the customer. #happycustomer #keepupthegoodwork #seeyouagainsoon :) More

Honest!, Friendly and a GREAT PRICE! I just traveled from Northern Virginia to buy my family our third vehicle from Klick Lewis Chevy Buick. What a great experience. No pressure selling I just traveled from Northern Virginia to buy my family our third vehicle from Klick Lewis Chevy Buick. What a great experience. No pressure selling, They worked hard to make sure I was getting the best deal around. They make buying a car a breeze. Their knowledge of products they sell, especially Corvettes is one of the best in the industry. If ever you are looking for a car or truck to buy make sure you check out Klick Lewis before you go anywhere else. More

My new Car experience My husband and I decided to buy a new car, we have known Keith Stainbrook for years and have bought different vehicles from him. Once again, going to My husband and I decided to buy a new car, we have known Keith Stainbrook for years and have bought different vehicles from him. Once again, going to Keith was the best decision we made, not only did he work very hard on getting us the best deal and the lowest interest rate but he got me in to a car that I always wanted, a Chevy Cruze! Thank you Keith for all you did for us. More

i have bought two vehicles from klick lewis. they have been very helpful in getting the vehicles i wanted to purchase. service after the purchase ha.s been very good. they have taken care of any problems been very helpful in getting the vehicles i wanted to purchase. service after the purchase ha.s been very good. they have taken care of any problems i have had. this is a great dealership More

I gave an overall rating of 5 because the all around service of picking a vehicle was awesome!!!! Their was no pressure of buying a vehicle, just let me know if I can help if you need anything. The buyi service of picking a vehicle was awesome!!!! Their was no pressure of buying a vehicle, just let me know if I can help if you need anything. The buying experience was simple with the pre approval process. It saved us time and Keith got right to work on finding us the best interest rate! Keith is the man!!!! He makes the deal and closes it quickly. Everyone should observe his line of work and try to copy it. Would I recommend Keith Stainbrook and Klick Lewis? Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes!!!!!!!!!!!! Thanks Keith!!! The Legg Family!!! More