Kline Nissan

The guys at Nissan were very friendly, knowledgeable and helpful. They made the experience quick and painless and I'm very happy with my new Rogue! helpful. They made the experience quick and painless and I'm very happy with my new Rogue! More

On June 29th I purchased a used 2004 Nissan Armada from Kline Nissan. I had just arrived from a 2 week long trip/training event with the Army. Still in my uniform I came in with my girlfriend to make the p Kline Nissan. I had just arrived from a 2 week long trip/training event with the Army. Still in my uniform I came in with my girlfriend to make the purchase as an appointment had already been set while I was out of town. We asked the sales man if the rear lift gate had been repaired like we had asked to have done before we purchased it and he assured us that it was fixed. 3 days after buying the vehicle we noticed that the lift gate was in fact not repaired and we also noticed oily wet spots in my driveway where the vehicle was parked overnight. We called the salesman on the 3rd of July and brought the issues to him. He assured us that if we brought the vehicle in they would take care of the issues. Due to the holiday and a busy work schedule we decided to bring the vehicle in on the 8th of July. The following day the service department got back to me with the diagnosis. A power steering hose, a transmission hose and the rear shocks all needed to be replaced. These repairs total up to nearly $1,000. Although I purchased the extended warrantee, I was informed that the repairs wouldn’t be covered. Kline Nissan came highly recommended to me by a two time customer and I had confidence that they would do the right thing and take care of these issues for me. After all, I have purchased a vehicle a few years ago from Tousley ford and when I had an issue with my car during the first week… they not only offered me a loaner car. They paid for and repaired the issue that totaled $800 at no cost to me. Same scenario, warrantee did not cover the cost for the repair but they told me that they wanted to offer me good customer service and that I shouldn’t be having problems after 1 week. A good friend of mine also got a loaner car and got her car repainted after she noticed a rust spot on the used car she purchased at the Toyota dealership across the street. Again demonstrating that they where interested in good customer service. I got in contact with a manager named Bill King at Kline Nissan. I explained the situation to him and asked him if there was anything he could do to help me out. Instead of showing me any level of customer service he aggravated the situation by interrupting me repeatedly telling me that the vehicle was sold “as is” and that I needed to understand that. I told Mr. King that I understood that, however the lift gate was supposed to be repaired before we purchased the vehicle and I was lied to. In addition to that I notified Mr. King that it is my understanding that every vehicle goes through an inspection before making it out to the sales floor and that a leak should have been easily noticed and repaired considering I noticed it on my driveway within a couple of days. Mr. King’s response to that was that the inspection they do only covers the safety features and nothing else. He was rude and condescending, he did not show any interest in customer satisfaction. Instead to get me off the phone he said “ill see what I can do, Ill talk to my service department” and gave me no sense that I was in fact going to be taken care of. Hours later the service department called and told me that they would only fix the rear door and that the parts would take 5 days to arrive. No problem, I went in to pick up the vehicle since a loaner was never offered to me and made arrangements for the service department to call me when the parts where in. I asked to get a copy of the paperwork for the inspection done prior to the vehicle being put up for sale. The service tech tried to get that for me with Mr. King. However instead of Mr. King himself coming out and addressing the issue with me in person he sent the service guy back to me saying that they are unable to get me a copy of the inspection done on the vehicle and that they would mail me a copy later. It is my understanding that every vehicle has a thorough inspection done beyond just the safety stuff. It is my understanding that every vehicle has to pass this inspection before being put out on the floor for sale. I understand that every vehicle gets put up on a lift and that something leaking would have and should have been repaired. At this point I feel very aggravated, insulted and flat out disrespected. It is one thing to use the line “sold as is” as a cop out. It is another thing to flat out lie to me about the inspection then not address the issue with me in person and hand over the paperwork I requested. In addition to that Id like to add that I am not happy how the sale process was handled. I wrote out the agreed $1000.00 check to hold the vehicle while I was gone during my Army training. The check was NOT to be cashed until I came back home and signed the paperwork. The check was in fact cashed a week before I came home. Then during the signing portion of the sale I was told that I needed to put an additional $500 down after paper work had already been signed…. even though that was never brought up to me before. As I sat there still in my uniform noticing all of their “we support our troops” slogans, I reluctantly wrote the check for that additional $500 although I felt that was very low of Kline to do that far into the process. It is truly unfortunate that I have to resort to these measures but my experience with Kline Nissan and Bill King have really left me with a bitter taste in my mouth. Instead of demonstrating leadership, integrity and customer service, I have been left feeling disrespected and insulted. I have gave them a chance to make things right and instead I was insulted. More

I have purchased two Nissan Frontier trucks from Kline (2006 and 2012), and have had all of my service work on those trucks completed by Kline Nissan. I have been treated exceptionally well by all of the (2006 and 2012), and have had all of my service work on those trucks completed by Kline Nissan. I have been treated exceptionally well by all of the service team members, especially Mike and Steve. They are the very meaning of "courteous, caring and professional" to me. My vehicle is always ready by the time promised, it is always returned washed and I have never had any unforeseen issues arise at Kline. Not only will I recommend Kline to my family and friends, I will remain a lifetime customer as long as I continue to live in the Twin Cities metro area. I only wish other companies could provide the level of service and satisfaction that I receive at Kline. Thank you, Kline Nissan, for going above and beyond the "satisfactory" level most local companies provide, and please don't change the way you treat your customers! You guys are the best in the business! More

Last week I brought our new van in for it's first oil change. I had also received a recall notice. Even though I was 30 minutes early for my appointment, they got my van right in. They showed me where change. I had also received a recall notice. Even though I was 30 minutes early for my appointment, they got my van right in. They showed me where I could wait and told me how long it would take. They were spot on in regard to the time it took. When they came to get me, they told me that they had checked everything out and all was just fine. My van was waiting for me out front, freshly washed and shining! Very good first visit! More

I have purchased, or leased, five vehicles over the years from Kline Nissan, I have always felt treated there as a valued customer by everyone in sales, service, and finance. The employees in these departme from Kline Nissan, I have always felt treated there as a valued customer by everyone in sales, service, and finance. The employees in these departments have always been professional, personable, and have taken care of me in exemplary fashion. More

The sales representative is very professional and efficient. It took me only 20 minutes to find exactly what I wanted by working with Jake. I enjoyed my buying experience at Kline. efficient. It took me only 20 minutes to find exactly what I wanted by working with Jake. I enjoyed my buying experience at Kline. More

First time I went to to the dealer I had a terrible experience. Their seem to be a miss communication, but the second time I went there was a 100 percent improvement. I was impressed, and treated like experience. Their seem to be a miss communication, but the second time I went there was a 100 percent improvement. I was impressed, and treated like a costumer. I would go back and recommend this dealer to others. More

As a 20+ year customer I have come to expect great service from Kline Nissan. My latest experience did not disappoint. I was greeted by name, told what would be done and how long it would take. My ca service from Kline Nissan. My latest experience did not disappoint. I was greeted by name, told what would be done and how long it would take. My car was washed and ready to go in less time than promised. Overall a very good experience. More

Anthony helped my wife and I with the transition from our old lease to our current lease. He was polite, professional and very knowledgeable of current incentives and rebates. I feel that he worked to get old lease to our current lease. He was polite, professional and very knowledgeable of current incentives and rebates. I feel that he worked to get us the best deal for our money. He did a great job of listening to our wants and needs and got us into the vehicle that fit both. Highest recommendations. Thank you. More

The salesman and finance manager went way above and beyond expectations, Even though it was very busy and I was being difficult they treated me with exceptional customer service. I am very impressed> beyond expectations, Even though it was very busy and I was being difficult they treated me with exceptional customer service. I am very impressed> More