I brought my new vehicle in for an oil change and tire rotation. When I was contacted that the work had been completed, the service manager said they had a hard time finding the key for the locking lugs on my wheels.. When I asked him more about this, he told me that they could not find their master so they completely searched my vehicle. He said they went thru everything in the console and then thru everything in the trunk and glove box to find the key! I couldn't believe they would do this and especially during covid times. Why didn't they simple ask me for it. I was in the waiting room. Then I walked out to find my vehicle and had to hunt for it. I found it in the back parking lot. In the past they had not inflated my tires properly so I checked them and found 32psi instead of the 35psi that is recommended. Again, they can't inflate tires properly. I also found a large heavy socket sitting on the running boards. If this would have fallen off when driving, it could of done damage to my vehicle or go thru a windshield of another car. They were just then going to put my vehicle thru the car wash after I had told the service manager I had hand washed it the day before and did not want them to wash it. On the service order it says that they check all fluids and top them off. After I got home, I checked my window washer fluid and it looked like the level was down. I added about a half of a gallon of fluid to the reservoir. Again, they can't do what they say they are going to do. My experience with them today shows me that the Kline Service Department is completely incompetent and I will never use them again to perform any work on my vehicle.