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Knauz Ineos Grenadier of Lake Bluff

Lake Bluff, IL

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123 Reviews
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409A Skokie Highway

Lake Bluff, IL

60044

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Showing 123 reviews

March 14, 2012

went in for scheduled maintenance, was concerned about after-market satellite antennae being dislodged when they did their car wash after service was done; i expressed concerns to steve, and he said he w More

by gudchips
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Porch
Other Employees : steve porsche
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Mar 14, 2012 -

Knauz Ineos Grenadier of Lake Bluff responded

Thank you for the kind words we appreciate you taking the time to write a review. I know how hard Steve and the whole MINI team work to meet customer expectations. Its nice to know they seem to have even exceeded yours. Thanks Again

Feb 01, 2013 -

Knauz Ineos Grenadier of Lake Bluff responded

The Knauz Automotive Group, in efforts to better serve our customers, would like to invite you to participate in our customer focus group. Saturday, February 9, 2013 11:00am to 1:00pm *Lunch will be served At our Classic Car Center 775 Rockland Road Lake Bluff, IL 60044 For almost 80 years, customer satisfaction has been paramount to the way that we approach business. This focus group will give us a stronger understanding of how to better serve our customers in the following areas: •Your Sales Department Experience •Your Service Department Experience •Our Body Shop and Detail Center •Current Marketing Strategies •Social Media Customer feedback is very important to us. We hope that you will join us, so we can improve customer experiences now, and in the future. If you are interested, please RSVP by Monday, February 4, 2013 by email or telephone: creinhard@knauz.com, 847-283-8249. There are a limited number of seats available. Thank you for your consideration.

March 08, 2012

I both purchased my car and have continued to have it serviced at Knauz Mini and have had such a great relationship with everyone I came into contact with. They are the best! More

by dmarinca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Porch
Other Employees : Danny Kuhn, Steve Porch, Dan Kuhn
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Mar 09, 2012 -

Knauz Ineos Grenadier of Lake Bluff responded

Thank you for the kind words we appreciate you taking the time to write a review. I know how hard Dan and Steve work to meet customer expectations. Its nice to know they seem to have even exceeded yours. Thanks Again!

Feb 01, 2013 -

Knauz Ineos Grenadier of Lake Bluff responded

The Knauz Automotive Group, in efforts to better serve our customers, would like to invite you to participate in our customer focus group. Saturday, February 9, 2013 11:00am to 1:00pm *Lunch will be served At our Classic Car Center 775 Rockland Road Lake Bluff, IL 60044 For almost 80 years, customer satisfaction has been paramount to the way that we approach business. This focus group will give us a stronger understanding of how to better serve our customers in the following areas: •Your Sales Department Experience •Your Service Department Experience •Our Body Shop and Detail Center •Current Marketing Strategies •Social Media Customer feedback is very important to us. We hope that you will join us, so we can improve customer experiences now, and in the future. If you are interested, please RSVP by Monday, February 4, 2013 by email or telephone: creinhard@knauz.com, 847-283-8249. There are a limited number of seats available. Thank you for your consideration.

February 27, 2012

After driving Mini Coopers for 6 years we leased a Mini S from Knauz. At 5,700 miles the clutch was serviced and diagnosed as a warranty issue. 1 1/2 years and 15,000 more miles later after the car was in fo More

by hmarcus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Porch
Other Employees : Steve Porch
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Mar 02, 2012 -

Knauz Ineos Grenadier of Lake Bluff responded

We are sorry that you feel that we were not advocates for you with MINI, our company for the past 78 years has had a deep commitment to customer satisfaction and loyalty. Please give us a call to see if there is a way to resolve this issue.

Mar 15, 2012 -

Knauz Ineos Grenadier of Lake Bluff responded

We are sorry to hear that you do not feel Knauz MINI was your advocate. Our company consistently over the past 78 years has always tried to work with our customers and the manufacturer to try and provide the best customer service possible. We were able to have MINI provide assistance on the first clutch that was replaced. Unfortunately, when we asked for assistance for your second worn clutch approximately 18 months and 15,000 later MINI declined to provide assistance for the second clutch. We would love to have an opportunity to earn back your business.

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