Koch 33 Ford

WHAT THE HECK IS GOING ON AT HECKTOWN ROAD! We are Tom & WHAT THE HECK IS GOING ON AT HECKTOWN ROAD! We are Tom & Carolyn of Springfield, Delaware County, and this was our experience with the Milham For WHAT THE HECK IS GOING ON AT HECKTOWN ROAD! We are Tom & Carolyn of Springfield, Delaware County, and this was our experience with the Milham Ford-Toyota-Scion dealership at Hecktown Road in Easton, Pa. On 3/2/10 Milham advertised a 2004 white Hyundai Elantra GLS for $4995, 95,201 miles, #30499277, at internet site Automotive.com. There was no picture so we called, and a Sales Specialist was kind enough to email us pictures of the Elantra. Unfortunately the camera cut out the lower portion of the right front & back rims/tires which were later revealed to be damaged/flat. Over the phone my wife informed that individual we would be traveling 1 1/2 hours after work on 3/3 to test drive the Elantra. In fact, on 3/3 at 4:30 pm, as we departed from our driveway, carolyn spoke with the same Sales Specialist, who indicated they were moving the vehicle to the front of the building awaiting our arrival. They also mentioned test driving a 2001 Honda Civic while we were there. 1 1/2 hours later we arrived at Milham and were informed that the Elantra required $1100 of work for inspection and is in the back lot with a flat tire. Was there a breakdown in departmental communications? Who knows? I requested to see it, and at the same time, was handed keys to a 2001 Honda Civic, which we agreed to test drive. A different Sales Specialist, Matt Harper accompanied us on our test drive of the Honda. Just as we were about to drive away, a 3rd salesperson intensely indicated to Matt that he had a customer also waiting to drive the car, and "THEY HAD AN APPOINTMENT"!! Oh, and incidentally, not a big fan of the(pitting-customer-against-customer) sales tactic. It's a real turn off! I'D RATHER HAVE A COLONOSCOPY WITHOUT ANESTHESIA! Anyway, if it wasn't for Matt Harpers professionalism & patience, Carolyn & I would have left in disgust. Matt from Georgia is definitely the guy to see for an agreeable car purchasing experience. Instead, we followed through with our test drive. The Honda was ok for having over 100,000 miles. A bit hesitant auto shifting into 3rd gear, some passenger door rust, fine as used cars go. But as we indicated over the phone, our interest was in the 2004 white Elantra. Matt persevered & golf carted my wife & I to the back lot to see the elusive Elantra. To say it was cold is an understatement! Finally, I started the Elantra. The engine was quiet, the body in good shape, cloth interior fine. There was damage to the right front/back tires/rims. Looked like a curb impact but very repairable. It also needed a Pa inspection. Back at the sales floor, I explained to Matt I could not follow through with the transaction since I never had an opportunity to actually drive the car. Understandably, my wife was so upset that she offered an amount fit for the ridiculous situation, $4000 cash, which was denied by Matts manager. Honestly, no amount could be established without driving the Elantra. But, based on the internet information, phone conversations, and email pictures, I traveled 1 1/2 hours with $5000 in hand to complete a transaction that was deceptive from the beginning! A tremendous waste of time & resources. To note, we have a good credit rating but fortunately were in a situation to purchase without incurring a car loan. I sincerely hope your guy Matt Harper is successful in attaining a position of authority within your so called business, so he may have the opportunity to actually make a difference for customers. It's apparent your staff currently masquerading as management should venture from his/her office and engage in some real honest human interaction or seek other employment! Yes our countrys recession is difficult for everyone, but that doesn't allow us to make life troublesome for anyone. MILHAM DID JUST THAT! Heres the kicker, on our way out the door, we were given the important bulletin that the other family "WITH THE APPOINTMENT" just purchased the 2001 Honda Civic we test drove. News to travel by! I wish them well. This observation will probably fall on deaf ears, and that is most unfortunate. Just remember, we're real people out here, not just another commission to be conquered! Practice honesty, for it truly IS the best policy! On a brighter note, just tonight 03/04/10, for $5000 cash, we purchased a 2004 black Hyundai Elantra GLS with 88,275 miles at a local auto center. No hassle. It looks & rides like a new car. A 3 month warranty was included. We preferred the white Elantra on your lot but this was actually driveable. Somehow we were rewarded for our troubles! Sincerely, Tom & Carolyn More

They left the polished rod on new rear shocks exposed and They left the polished rod on new rear shocks exposed and didn't say anything about it. Rear axle nuts not seated right,came loose and tire almost fe They left the polished rod on new rear shocks exposed and didn't say anything about it. Rear axle nuts not seated right,came loose and tire almost fell off. Mechanic tried to cover it up by re-staking the nut. GM said I act like techs are out to hurt me and my wife. More

I had a serpentine belt replaced and the technician broke the nozzel to my radiator. instead of notifying anyone the technician put the hose back on the broken nozzel and the radiator began leaking a week la the nozzel to my radiator. instead of notifying anyone the technician put the hose back on the broken nozzel and the radiator began leaking a week later. the service manager and service director refused responsibility and required me to replace the part. i am in the process of taking the dealership to court. More

I had a great experience at milham. The staff was very friendly towards my husband and myself. They were very knowledgeable about the vehicle and made us feel confident in our purchase. The Finance manage friendly towards my husband and myself. They were very knowledgeable about the vehicle and made us feel confident in our purchase. The Finance manager that dealt with us wasn't pushy but let me know what would be helpful for me to have. What a great experience, I'll definitely buy from them again. I plan on servicing my vehicle there as well. More

I had a very nice young but inexperienced sales rep. This dealership gave me the lowest trade offer out of all the dealerships i went to...that is why I decided to get other quotes. They told me they had to dealership gave me the lowest trade offer out of all the dealerships i went to...that is why I decided to get other quotes. They told me they had to deduct the detailing, transportation etc to auction my vehicle from the KBB price. They were more than $1700 below the other trade offers I received! Also return calls took so long that the car i wanted was sold by the time they called me back. No follow-up quotes or phone calls either. They do not budge or negotiate once they've given you an offer. Many unexperienced sales people. Also, even the internet sales person drops communication with you. Bennett is better! More

We visited the dealership yesterday. The salesman we dealt with was rude, cocky and unwilling to work with us. We have been in the market for a Sienna for mos. My husband has visited the dealership nu dealt with was rude, cocky and unwilling to work with us. We have been in the market for a Sienna for mos. My husband has visited the dealership numerous times, by himself. I have been there 2 times. The salesman acted like we were wasting his time, by coming there so often, looking for the vehicle we wanted. He actually said, "you won't find a better deal anyplace else, I'm not going to play games." Then said, "you've been here quite a few times, when does it all end?" Well honestly, it all ended shortly after our horrible experience at Dick Milham, when we got in the car, went to yet another Toyota dealership, closed a deal, with the van we wanted, at the price we needed and had impecable customer service to boot. So I guess the answer to that question is, "it ends when the price and customer service are right." That salesman should've been trying to close a deal, instead of trying to make us feel like we had done something wrong by shopping around & looking for a good deal. And especially trying to make me happy, since I had only been there 2 times, I was the one to decide on the vehicle, I am 8 mos pregnant with our 3rd child, so it's very clear why we were in the market for a new vehicle! We were never rude to the salesman at the dealership, not even yesterday when we had every right to stand up for ourselves! He had no right to treat us like that. I love my new Toyota. We have had Toyota's in the past, will buy them again and again in the future, but never ever again at Dick Milham. More

Do not take your car for servicing at this location, they do not do anything, just trying to make money by telling you crap. Would never go there again, and also they want to propose to trade in car and try do not do anything, just trying to make money by telling you crap. Would never go there again, and also they want to propose to trade in car and trying to sell me a new car More

You will not get the run-around here, with ridiculous back and forths and whatnot. They have a very knowledgeable sales staff, the guy in particular that I dealt with knew alot about the Toyota Camry I w back and forths and whatnot. They have a very knowledgeable sales staff, the guy in particular that I dealt with knew alot about the Toyota Camry I was interested in buying and pointed out many features that other sales people at other local Toyota dealers merely skimmed over. They don't treat you like crap and make you feel like a guest. I bought my 2006 Camry at a great price with absolutely no hassle. More