Koch 33 Mazda

I have a 2009 Mazda 6 that was involved in a recall. When I called to make the appointment, I was told parts needed to be ordered and I would be notified when the parts had arrived so an appointment cou When I called to make the appointment, I was told parts needed to be ordered and I would be notified when the parts had arrived so an appointment could be scheduled. I waited over two months with no call from the dealership. I then called and was told that the parts were indeed available and I was able to schedule my appointment. When I asked why I was not notified, I was told by the service writer Bob that he did not really know why I was not notified but he implied that the parts department was to blame. This made for a bad initial experience with your service and parts departments. More

This was the most relaxing and easy going transaction I have ever experienced buying a new car. Everything went very well and explained in fine detail. Was impressed with the tour of the service department have ever experienced buying a new car. Everything went very well and explained in fine detail. Was impressed with the tour of the service department and the way your needs for the car are met. Glad to hear that a rental car will always be available if needed. More

Service appointment was on time minimal wait, explained potential problem, offered alternatives,service advisor is knowledgable and has always been helpful, all employees encountered were cordial and offer potential problem, offered alternatives,service advisor is knowledgable and has always been helpful, all employees encountered were cordial and offered to provide infomation,waiting area is clean and comfortable. More

i was very happy with patrick came wright out to me gave me all the info i needed went for a test ride went all out to get me out of my lease i had a few months to go he was going to meet me so i did not ha me all the info i needed went for a test ride went all out to get me out of my lease i had a few months to go he was going to meet me so i did not have to drive all the way back to the dealer to drop off my extra key for the car i was trading in what i liked about him he was not pushie when i was checking out the cars i do not liked to be forced into buying a new car by dealers also very happy with the other sales person they very helpfull i hope everything goes well with me and mazada i would like to stay with mazda for a long time as long as i get the same service as i did the they i bought the car i never owned a mazda and i had alot of cars in my life i hope i have a lot of luck with mazda and no bad problems with the car thank you very much welcome me into mazda troy rambone More

Service is always good. People are friendly and make sure you know what exactly is wrong with your car, what you need and make me feel comfortable. I have been coming to Mazda for 6 years and never had a pro you know what exactly is wrong with your car, what you need and make me feel comfortable. I have been coming to Mazda for 6 years and never had a problem. Shuttle service is good esapecially when the care needs to stay for awhile. More

Excellent time turn around, hardly any wait time. I had my headlight assembly replaced. Even though the wrong headlight assembly was replaced, Bob explained the correct part will be ordered and replaced a my headlight assembly replaced. Even though the wrong headlight assembly was replaced, Bob explained the correct part will be ordered and replaced as soon as the part comes in. I will always recommend this dealership for all my maintenance and repairs as needed. Excellent staff. More

Excellent, efficient, trusted quality service. The service people are very friendly. I feel that I can trust the advice and recommendations of the service staff. The service staff explain what work n service people are very friendly. I feel that I can trust the advice and recommendations of the service staff. The service staff explain what work needs to be completed and why. I always feel that I am well cared for. More

Up to 2004 your dealership provided excellent service for my VW, but our relationship ended when I purchased a different model vehicle. I visited your dealership on 5/14/11 as part of my search for a replace my VW, but our relationship ended when I purchased a different model vehicle. I visited your dealership on 5/14/11 as part of my search for a replacement for my motorcycles. An August 2010 accident ended my 4 decades of motorcycle riding and I was looking for a suitable vehicle replacement. My search took me to Audi, Mini Cooper, Ford Mustang, and BMW. I had decided on the Mini when I stopped at your dealership at the end of a day of test drives. I met Chris Dyer, who’s concern for my situation (still medically restricted) and understanding of my intent help develop an instant rapport. We test drove a Miata Sport and a RX8. The Miata intrigued me but the Mini was still my favorite. My time was limited, so Chris invited me back on Monday for test drive of a Miata Touring model. Monday’s test drive had me in a conundrum: I was impressed with the Mini but the Miata was exceptional. I advised Chris I would bring my wife back at 7pm to check the comfort of the seats (wife has medical issues and is working two jobs). Chris and Steve recognized the work demands on my wife and provide the Miata Touring to me for the afternoon. This enabled me to have my wife test drive the car between her TWO jobs. Her enthusiasm reinforced my evaluation of the car. The last obstacle to the purchase was the trade-in of my two motorcycles. My broken shoulder prevented me from driving the bikes to the dealership for an appraisal. So, your teams came to my home, took pictures and obtain a trade in price for me. THIS ATTENTION TO CUSTOMER SERVICE EXCEEDED THE SUPPORT PROVIDED BY A MERCEDES BENZE/AUDI AND BMW DEALERSHIP THAT HAVE SOLD US SEVERAL CARS IN THE PAST AND HAVE A LONG STANDING RELATIONSHIP WITH ME AND MY WIFE. By Thursday of the week both my wife and I decided that we could not purchase a vehicle anywhere else except at your dealership, based on the attention to our needs you exhibited. So, on Friday, 5/20/2011, we purchased the Miata and you sent staff to my home to drive the motorcycles to your dealership. I love the Miata; it is an appropriate substitute for the Harley. My wife and I now ride with my son & his wife (they ride Harleys). And, my Miata’s name is: Harley. Chris Dyer has become a friend and I’ll be visiting him and Steve at the dealership. You should be proud of such an exceptional team. They are truly ‘customer focused’. More

Ralph Colon was wonderful to work with. I'd definitely work with him again in the future once my lease is up. I have already recommended him to my family and friends. Ralph Colon was so kind and attentive work with him again in the future once my lease is up. I have already recommended him to my family and friends. Ralph Colon was so kind and attentive. He was not a pushy salesman he was very helpful, honest, and knowledgeable. He also owns a Mazda so he was able to speak from experience. More

Have purchased and / or have had four vehicles - 2 MAZDA MX-5s, a DODGE Ram, and a MAZDAspeed Protege - serviced at Young's facility in Easton - both at their old faciltiy and at their newer one. I have n MX-5s, a DODGE Ram, and a MAZDAspeed Protege - serviced at Young's facility in Easton - both at their old faciltiy and at their newer one. I have never been disappointed; Staff is friendly and knowledgable, prices are reasonable (especially with Internet Coupons), and vehicles have always been returned to me in a reasonable amount of time. I have recommended their dealership to a many friends and family and will most likely return to them in the future when I am in need of or in want of another car or truck. If I have one critisism it would be that I wish they still offered a courtesy loaner vehicle for extended service and so forth, but I do understand the legality and insurance required therein. More