Koch Route 2 Toyota
Lancaster, MA
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403 Reviews of Koch Route 2 Toyota
I had a good experience at Koch RT 2 Toyota. Everyone I worked with was professional and got the job done. Wilder, my salesman, was very helpful and responsive to any questions I had through out Everyone I worked with was professional and got the job done. Wilder, my salesman, was very helpful and responsive to any questions I had through out the purchasing experience. The finance experience could have been better but it worked out in the end. More
This dealership is my absolute favorite every time I am there they go over and above for me and the people that I bring to them the sales rep that has been exceptionally helpful is Wilder Poma, he does a f there they go over and above for me and the people that I bring to them the sales rep that has been exceptionally helpful is Wilder Poma, he does a fantastic job at explaining the entire process so as not to be condescending like some car salesman. Overall the entire staff at Koch Toyota are great people and a one of the best options when embarking on such a large financial decision as locking into a multi year contract. A++ More
I had a great experience working with Wilder Pima at Koch Toyota. From the moment I walked in, they were professional, knowledgeable, and genuinely helpful throughout the entire car-buying process. He took t Toyota. From the moment I walked in, they were professional, knowledgeable, and genuinely helpful throughout the entire car-buying process. He took the time to answer all my questions, explained everything clearly, and never made me feel pressured. What stood out most was his patience and honesty. They worked hard to help me find the right vehicle within my budget and made the process smooth and stress-free. I really appreciated their communication and attention to detail. If you’re looking for someone who truly cares about customer service and making sure you leave happy, I highly recommend asking for Wilder Poma at Koch Toyota . Thanks again for making this such a positive experience! More
Very welcoming environment. The entire staff was helpful. Wilder, my salesman, made it very clear what my best options were and helped me navigate through them. Will be back! The entire staff was helpful. Wilder, my salesman, made it very clear what my best options were and helped me navigate through them. Will be back! More
The dealership was clean and up to date. Pleasant atmosphere. Good snacks and tea. I was comfortable especially because I knew I was being taken good care of by Isabelle and her crew. I Pleasant atmosphere. Good snacks and tea. I was comfortable especially because I knew I was being taken good care of by Isabelle and her crew. I was surprised by the outcome and felt totally cared for!!! I would recommend this place to anyone who wants a good deal and even better service!! More
I had the pleasure of working with Wilder, purchased a pre owned Tundra and absolutely love it. I walked in not knowing what I wanted and Wilder facilitated the process with professionalism and efficiency pre owned Tundra and absolutely love it. I walked in not knowing what I wanted and Wilder facilitated the process with professionalism and efficiency. Definitely ask for him when you come down! More
Wilder Poma Jr. Had a great experience with him. Showed me the ins and outs of what to expect for my first time. He was really knowledgable and hand-ons with his Had a great experience with him. Showed me the ins and outs of what to expect for my first time. He was really knowledgable and hand-ons with his work. Couldn’t ask for more! I’m glad to be in great hands! :) More
When I decided to buy a second Toyota, I remembered all the hassles I went through at area Toyota dealerships. So I decided to start out with one that was new to me - Koch Rt 2 Toyota - and I’m so glad I d the hassles I went through at area Toyota dealerships. So I decided to start out with one that was new to me - Koch Rt 2 Toyota - and I’m so glad I did. My experience there was hassle-free and laid-back, and the process throughout was transparent. Yianni was wonderful to work with – not pushy in the least, he was friendly but respectful, listened closely, and followed my lead in everything. He explained everything clearly, and carefully helped me think through my choices. I knew the price he offered me was fair because I’d done my research, so I easily accepted it. This dealership was just such a pleasure to work with. In addition to Yianni, insurance and finance folks Starling and Anthony were also very pleasant to interact with, and again no pressure from anyone. I did not feel compelled to jump through hoops here as I had elsewhere. Yianni has even continued to be helpful and generous with his time post-sale. He showed me in person how to disable some unwanted features on my new car. And if I have a question, I know I can just shoot him an email and get a quick reply. So I cannot recommend Yianni and this dealership too highly, they are terrific! More

