Koch Route 2 Toyota

Bad and deceptive experience Paul was very rude and dismissive when I explained the issue that I was having with my vehicle. He also talked down to me as if I couldn’t be aware of Paul was very rude and dismissive when I explained the issue that I was having with my vehicle. He also talked down to me as if I couldn’t be aware of how my vehicle was running since I’m a woman. I was falsely told that I needed a proprietary transmission fluid and that I needed a transmission flush. A phone call to a reputable service company that I use frequently stated that it’s not true and that they use a comparable fluid that meets my vehicles specifications. Afterwards, I find out that my transmission wasn’t the issue and that a pin was needed. This is an unfortunate event since I’m a faithful Toyota owner, I have no plans in the future to use your service department again. I find that your business practices are immoral and deceptive. More

Toyota Corolla lease Great car, good sales team,good deal.They put us into the car we wanted at a good price in a timely manner and everyone was polite and professional. Great car, good sales team,good deal.They put us into the car we wanted at a good price in a timely manner and everyone was polite and professional. More

Awesome experience! I had seen a Camry online that we were interested in. We went there and everyone was extremely friendly. We worked with Brandi who was extremely aweso I had seen a Camry online that we were interested in. We went there and everyone was extremely friendly. We worked with Brandi who was extremely awesome!!! She worked so well with us and was very knowledgeable and friendly. We test drove 2 camrys and chose the 2016 LE. The paper work went very smoothly and moved right along! We are very pleased with the entire dealership! Highly recommend! More

Maintenznce6 Always have great service from Prime Toyota. Everyone there us very friendly and efficient and take the time to explain all work being done. Never fee Always have great service from Prime Toyota. Everyone there us very friendly and efficient and take the time to explain all work being done. Never feel coerced into getting anything done that is not absolutely necessary. More

Very satisfied Celso Melo always been A very nice person very pleasant every socialize I like working with him he is awesome and always try to get you wear u can I Celso Melo always been A very nice person very pleasant every socialize I like working with him he is awesome and always try to get you wear u can I give him all stars More

Review I had my car serviced on 3/13 @ 10:30. I can’t remember the employee’s name but I’m sure you have a record of who he is. He was polite knowledgeable a I had my car serviced on 3/13 @ 10:30. I can’t remember the employee’s name but I’m sure you have a record of who he is. He was polite knowledgeable and a pleasure to do business with. Toyota is fortunate to have him as an employee. More

Good service My Toyota RAV 4 was dead this morning after sitting in the parking garage of my Job. After getting a jump I called Prime Toyota and explained my situa My Toyota RAV 4 was dead this morning after sitting in the parking garage of my Job. After getting a jump I called Prime Toyota and explained my situation. I was able to come right in and get exactly what I needed without any haggling or pressure. The Prime dealership also has a very nice waiting Room with complimentary snacks and drinks. More

Excellent Customer Service I was lucky enough to lease a RAV4 several years ago Prime at Route 2 Lancaster is accessible, affordable, friendly, fair and honest They have a great I was lucky enough to lease a RAV4 several years ago Prime at Route 2 Lancaster is accessible, affordable, friendly, fair and honest They have a great service, finance and sales team. More

Sales person was helpful Ramone was very good as a salesman and very helpful. He was very thorough and helped to sell the Toyota RAV4 for our needs. I highly recommend Ramon Ramone was very good as a salesman and very helpful. He was very thorough and helped to sell the Toyota RAV4 for our needs. I highly recommend Ramone to help us with our decision. More