Koch Route 2 Toyota

Not great sales person clowns don’t meet customer expectations don’t waste your time or money at this specific dealership expectations don’t waste your time or money at this specific dealership More

When I decided to buy a second Toyota, I remembered all the hassles I went through at area Toyota dealerships. So I decided to start out with one that was new to me - Koch Rt 2 Toyota - and I’m so glad I d the hassles I went through at area Toyota dealerships. So I decided to start out with one that was new to me - Koch Rt 2 Toyota - and I’m so glad I did. My experience there was hassle-free and laid-back, and the process throughout was transparent. Yianni was wonderful to work with – not pushy in the least, he was friendly but respectful, listened closely, and followed my lead in everything. He explained everything clearly, and carefully helped me think through my choices. I knew the price he offered me was fair because I’d done my research, so I easily accepted it. This dealership was just such a pleasure to work with. In addition to Yianni, insurance and finance folks Starling and Anthony were also very pleasant to interact with, and again no pressure from anyone. I did not feel compelled to jump through hoops here as I had elsewhere. Yianni has even continued to be helpful and generous with his time post-sale. He showed me in person how to disable some unwanted features on my new car. And if I have a question, I know I can just shoot him an email and get a quick reply. So I cannot recommend Yianni and this dealership too highly, they are terrific! More

I've never been so insulted. I recently tried to purchase a used Prius from Koch Rt 2 Toyota, and everything was fine until it came time to work with the finance team. I had I recently tried to purchase a used Prius from Koch Rt 2 Toyota, and everything was fine until it came time to work with the finance team. I had not really haggled on the price and just negotiated $750 more on my trade-in. I was a pretty easy mark. They were definitely making money on the deal, and I didn’t really even care. They had the car with the options I wanted, and it was really low mileage. I was happy, and they were happy. Win-win, or so I thought. I was even paying with a cashier’s check. Super easy, but then I had to deal with the finance team. I start signing every document until we get to the one that says that I must waive my right to sue them if something is wrong, and instead submit to binding arbitration. I questioned it and said I don’t think I can sign this. I was buying a used car that had an open recall that did not yet have a fix. The previous owner had the car for only 8 months before selling it. Did the previous owner think it had a problem? I have no way of knowing. Then, Koch had replaced the lift gate (it’s a hatchback) for damage that was not reported to CarFax… some sort of accident the previous owner had. All of these things together said to me that I was taking some amount of risk to buy this car. Why would I sign away my right to sue if there is a problem? I pointed this out, and the junior finance manager brought in a more senior finance manager, Anthony. Anthony started off by saying all dealerships require an arbitration agreement now. I don’t know if this is true, but I have many cars and have never signed one. He told me that this was a relatively new thing. He told me it was due to changes in the law, saying “Look, this is right out of Massachusetts law.” I asked what law? And I asked him to show me. He went to the computer and clicked around for a couple of minutes, and eventually said he couldn’t find it. Then he said, “well, it’s just for our protection.” And “most finance companies require this now.” I reminded him that I was paying in cash and not financing. Then he said, “It just like how at Dunkin, they print on their cups that coffee is hot and you can’t sue them if you spill it on yourself.” I said,”that’s not true. I am not signing away my rights at Dunkin.” They have a warning, just like you have all those disclaimers that I signed. Then he started with “What are you afraid of? Are you planning to sue us?” I told him that I was afraid that I was buying a used car with an open, currently unfixable recall, that recently had an unreported accident that required them to replace the lift gate, which was sold to them by someone who had only had the car for 8 months. I was taking all the risk. I was giving them over 30k, had signed every disclosure they had, but was unwilling to sign over my rights if the car was a lemon. He responded that arbitration does not affect the lemon law. So I googled it right there in front of him. Arbitration absolutely limits the lemon law. It restricts what can be considered reasonable remediation, keeps everything confidential and out of public hearings, and is almost always better for the company than the consumer. That’s when he started repeating multiple times, “What are you afraid of? Are you planning to sue us?” As he was standing there in front of me. Each time getting a little closer and turning his head a little as he stared through me. He was such a condescending bully. I have never been so insulted. I have never sued anyone. By the 5th time he said it, I asked to undo the deal and give me my car back. I will never go back to Koch Rt 2 Toyota ever again. I’m not sure how I feel about arbitration, and maybe I would have signed it, but I am not spending that much money for someone to be so incredibly rude, bullying, and trying to gas light me with his obvious and checkable lies. What are you afraid of Tony? Are you planning to defraud me? More

I just bought a 4Runner at Koch Rt 2 Toyota and Darragh was fabulous! I didn't feel pressured into anything and he was very patient with me during the process. He listened to all of my requests and concern was fabulous! I didn't feel pressured into anything and he was very patient with me during the process. He listened to all of my requests and concerns. I highly recommend this dealership and this salesman! More

Terrible dishonest place and people. Sold me a car I didn't want and refused to unwind the deal the next day. I thought the car was a Toyota RAV-4 hybrid but when I got home that evening Sold me a car I didn't want and refused to unwind the deal the next day. I thought the car was a Toyota RAV-4 hybrid but when I got home that evening realized it was a gas model RAV-4. I went back the next day in the morning and they refused to unwind the deal or return my trade-in. More

Unethical and deceptive. Purchased a luxury vehicle that was advertised as fully loaded and premium. However upon learning the features in particular The rear entertainme Purchased a luxury vehicle that was advertised as fully loaded and premium. However upon learning the features in particular The rear entertainment package, a $1,999 upgrade in the vehicle were not working and couple days after purchase I was told by Spiro, that it does not fall under the lemon laws as a security function and I should have purchased the warranty. They repair would be at my cost days after the purchase. What a joke Spiro, way to stand by your product, your word and your advertising. Be wary and you can’t trust what they advertise. Seems as though they don’t fully inspect the used vehicles and will find loops holes to protect their margins rather than be transparent about functionality prior to purchase. If you told me it didn’t work I wouldn’t have bought it. More

Darragh was a great salesmen. He listen to what I wanted and got me a great deal on my new 2026 Toyota tundra lease. He listen to what I wanted and got me a great deal on my new 2026 Toyota tundra lease. More

TLDR: Look to Koch Toyota Rt 2 for the classic pushy, drawn‑out, upsell‑heavy car buying experience. Deal on a new 2026 vehicle was mediocre. I like the car, but I could have done better elsewhere. De drawn‑out, upsell‑heavy car buying experience. Deal on a new 2026 vehicle was mediocre. I like the car, but I could have done better elsewhere. Details: I started off looking at their website to see what was available. I thought maybe I could get a rough quote using their four step application, but when that was clear I would not get a quote, I exited at step 2. I didn’t even finish the finance form or submit it, yet within 30 minutes I was bombarded with calls, emails, and texts for days. Very pushy and shady practice. I ended up securing financing through my own bank before going to the lot. At the dealership, I was approached before I could even park and immediately dragged into a Barbara Walters-style "interview". I only wanted to browse and test drive as I wasn't sure if I wanted to buy a car that day, but the pressure was nonstop. The process took about 3.5 hours total. From negotiating, plus constant upsells on insurance, and maintenance plans, it felt like it'd never end. Even after purchase, picking up my registration and getting an inspection sticker took another 2 hours for what should have been 30 minutes tops. Everyone I encountered were friendly, but "smoothly" aggressive if that makes sense. The whole experience felt like a time-sink. I do like the car, but Koch Toyota's approach was pushy, inefficient, and not very streamlined. If you’re shopping for a Toyota, I’d recommend looking elsewhere first and making Koch Toyota Rt 2 your last stop. Keep in mind your mileage (pun intended) may vary. More

I had a great interactions with Mr Wilder Poma. He answered all my questions and was very help full. I just went into ask questions and ended up buying one. Very helpful staff. He answered all my questions and was very help full. I just went into ask questions and ended up buying one. Very helpful staff. More

Had my 2010 FJ towed to Koch Toyota after serpentine belt broke while in Leominster. Get a msg early next morning from Natasha Allen, Service Consultant. She got my FJ in, belt replaced and kept me informe broke while in Leominster. Get a msg early next morning from Natasha Allen, Service Consultant. She got my FJ in, belt replaced and kept me informed of progress. Excellent tech work. Outstanding Customer Service, 5 Star. Natasha is the best. More