Koch Route 2 Toyota

Lack of communication, customer service, and reliability The sales person I had, Walter , was very professional and very helpful along with Richard on the sales team. However the dealership didnt have the t The sales person I had, Walter , was very professional and very helpful along with Richard on the sales team. However the dealership didnt have the title which was no big deal, I paid in full with a check on a Saturday while waiting for the title Prime toyota on rt 2 Lancaster was supposed to clean and buff the car before I picked up which was depending on when the title came in. However the title came in on the Friday after I had purchased the car, I had to call and leave voicemails over the course of the two days ( Walter was out those two days) as I asked for anyone to help me confirm that the title was or wasn't there nobody returned my calls. I had left over 5 messages with "managers" on the sales department Not one call back until finally Friday at 1:30 I had called and someone with the name of Richard helped me out. So I left work early to get the car. When i arrived the car had to be reconditioned( cleaned) before I could take it home. A week after i bought the car the car was not cleaned. So i had to wait hours before i could take the car home. Was not satisfied with the customer service that I received. The buying process at this dealership was stressful and frustrating as I had to keep calling around. Now note that everytime I had gone into the dealership there were "managers" walking around and laughing having a good time. I'm just curious where they were when all I wanted was a confirmation on my title. Would not recommend to anyone that wants a professional dealership. However they had agreed to take care of a dent that was on the car, which in my eyes wasn't worth the hassle I had to go through. Walter and Richard helped me greatly, as for the rest I would recommend following Walter and Richard to see how customer service is supposed to be. More

Solara 2004 They are very polite and helpful! I would go there again for sure. I would always go to Prime but I am retired and can't always afford dealer repair They are very polite and helpful! I would go there again for sure. I would always go to Prime but I am retired and can't always afford dealer repairs. More

Best car buying experience to date Rafael was professional, helpful and honest. He was easy to reach, responsive and personable. I would seek him out in any future car buying experience Rafael was professional, helpful and honest. He was easy to reach, responsive and personable. I would seek him out in any future car buying experience. More

A great car experience by a great car salesman Rodrigo is a great car salesman, he was very knowledgeable and friendly. He was wholesome and down to earth, the environment was welcoming and the ent Rodrigo is a great car salesman, he was very knowledgeable and friendly. He was wholesome and down to earth, the environment was welcoming and the entire process of buying the car went smoothly. I didn’t feel pressured and it felt fun! I would recommend 100%. More

Prime Toyota Lancaster , excellent sales and service! The staff at Prime Toyota Lancaster, were fantastic, friendly and most of all fun. Great overall experience from start to finish. We are very happy wi The staff at Prime Toyota Lancaster, were fantastic, friendly and most of all fun. Great overall experience from start to finish. We are very happy with our new vehicle. Thanks! More

Extremely helpful Worked with me to help me Find a solution that worked for us both. Not only did they help me with the price but they got my car right in. Extremely Worked with me to help me Find a solution that worked for us both. Not only did they help me with the price but they got my car right in. Extremely friendly More

They have always treated me fairly and they are very pleasan They always treat me well and fairly. Their staff is always friendly and helpful when I am there. They are knowledgable and detailed when it comes to They always treat me well and fairly. Their staff is always friendly and helpful when I am there. They are knowledgable and detailed when it comes to any questions More

Excellent customer service and price We I’ve been going to prime Toyota for years and have always been treated fairly and well. This time around, we worked with Rodrigo. He was fantastic We I’ve been going to prime Toyota for years and have always been treated fairly and well. This time around, we worked with Rodrigo. He was fantastic and made the transaction quick, easy, and enjoyable. We went in after work during the week and left THAT NIGHT with the vehicle. That’s never happened to me before so it was such a pleasant surprise. Highly recommend prime Toyota and Rodrigo - as well as Shahid and David. The finance manager was also great. Thank you for everything! More

Repair Good communication between sales rep and customer and finished in a timely manner. Quote seemed a little high but was happy with results. Conveniently Good communication between sales rep and customer and finished in a timely manner. Quote seemed a little high but was happy with results. Conveniently located More