Koch Route 2 Toyota

I took my Toyota Tundra in for an oil change on 3 occasions. I let them know my brakes were vibrating a bit and to take a look at them. I was hoping to avoid a costly repair down the road. On 3 occas occasions. I let them know my brakes were vibrating a bit and to take a look at them. I was hoping to avoid a costly repair down the road. On 3 occasions they said the brakes were fine. When time for my next oil change I sent it to my local mechanic and asked him to check the brakes also. He said I needed new rotors and brake pads on all 4 tires. i was trying to avoid this by having the dealer check them. Total cost is about $850. The truck only has 33000 miles on it. I took it back to the dealer to see what they would due since they failed to properly diagnose this on 3 attempts. They wouldn't do any thing and would not even acknowledge that they were at fault. I understand brakes are not covered but if they would have told me the pads need to be changed I could have avoided replacing all 4 rotors. They apparently have techs that don't know what they are doing and have even worse customer service. I wouldn't recommend this dealer to anyone. More

I couldn't have asked for a better car buying experience. Ricardo has just the right balance of friendliness and professionalism. We traded in a 2005 Corolla for a new Corolla because we're completely satisf Ricardo has just the right balance of friendliness and professionalism. We traded in a 2005 Corolla for a new Corolla because we're completely satisfied with the model. We bought from Norm Wagner because we got a fair price and great service. Assuming we're still living in the area when it's time for our next Corolla (or possibly Camry next time?) I have no doubt we'll be back at Norm Wagner. More

My wife had been in a major accident and her 2007 Rav 4 was a total loss. We stopped at Norm Wagner Toyota to look at the new Rav 4. We were greeted by Ricardo Oliveira, who was very friendly and not at al was a total loss. We stopped at Norm Wagner Toyota to look at the new Rav 4. We were greeted by Ricardo Oliveira, who was very friendly and not at all pushy. He took his time and showed us many of the different models, colors and options. Ricardo was extremely knowledgable and helpful Having previously looked at prices online and at other dealerships we were very pleased with the cost of our purchase. Custumer service was excellent and when we picked up our new Rav 4, it was waiting for us inside the garage all cleaned, with new plates, inspection sticker and a full tank of gas. Ricardo took the time to once again go over the entire vehicle explaining all the features etc. I would highly reccomend this dealership and will be returning there for our next vehicle. More

First of all, let me correct my reason for visit. For some reason, my computer wont let me choose the lease option, which is what I did. I was very pleased with the service I was given at Norm Wagner To some reason, my computer wont let me choose the lease option, which is what I did. I was very pleased with the service I was given at Norm Wagner Toyota. The "vibes" of the entire place were very positive and welcoming. Ricardo Oliveria was the associate I worked with, and he was really excellent in every respect. I found him to be knowledgeable, attentive, courteous and personable..... and he did not need to exhibit a heavy sales pitch. I would certainly be willing to recommend Norm Wagner Toyota to anyone! Carol Mersereau More

Ricardo was great to work with. I was there for maintenance on mmy 2010 Prius and we struck up a conversation about the new Prius C. Before you know it I bought the only one they had and drove it h maintenance on mmy 2010 Prius and we struck up a conversation about the new Prius C. Before you know it I bought the only one they had and drove it home today. They were professional, friendly and efficient...not pushy at all More

I totaled my car and needed a new one. Right away Ricardo greeted my husband and I as we walked in. Ricardo was very professional and friendly from the get go. The process of finding a car was actu Ricardo greeted my husband and I as we walked in. Ricardo was very professional and friendly from the get go. The process of finding a car was actually pretty fast! There was no haggling on either end, loved it! Once the decision was made, we were sent to Luke. He also was very personable and easy to work with! Overall everyone we came in contact with, including Shaheed, had a smile on their face. When it was time to pick up my car, Ricardo had it ready for me by the time I walked in. Even though I came in pretty almost unexpected! Once again, Ricardo greeted me and got right down to business, which I really appreciated. He went through the manuals thoroughly and walked me around the dealership so I knew where to go when I came back for service. He sat with me in the car and explained anything that may be new to me. I really appreciated the time spent with me! Norm Wagner even came and asked how everything was! I am truely very thankful for the attention I received from everyone! It was definetly an excellent experience! More

We could see the effort and care in each stage of the negotiation and that was really important to make us feel comfortable and close the deal. Great job Ricardo! negotiation and that was really important to make us feel comfortable and close the deal. Great job Ricardo! More

I really appreciated the opportunity to work with Ricardo during the course of my purchase. Ricardo provided honest answers to all my questions regarding pricing, financing and the features of the auto itsel during the course of my purchase. Ricardo provided honest answers to all my questions regarding pricing, financing and the features of the auto itself. He is attentive, knowledgable and respectful of the customer. Ricardo made me feel very comfortable during my buying experience, and I would welcome the opportunity to do business with him and with Norm Wagner Toyota in the future. More

I have nothing but great experiances with the service dept since I bought my 2011 Tundra Nov. of 2010. Although I did not buy my truck at Norm Wagner, I have had all my service done there. Due to the fac dept since I bought my 2011 Tundra Nov. of 2010. Although I did not buy my truck at Norm Wagner, I have had all my service done there. Due to the fact that I was out of town when my service light came on, I decided to do my own oil change. When I went to remove the skid plate I noticed that the screws that attach the plastic bumper piece to the skid plate were not reinstalled after one of my services. Didn't bother me too much. They're easily replaced. My reason for the "Bad" mark in the Quality of Work section is the fact that I could not remove the cover for the filter housing because it was so tight. I actually broke (2) filter wrenches trying to get it off. Unfortunately I had already drained the oil and had to put the new oil in with an old filter. I will continue to use Norm Wagner for my service, but needed to express my disappointment in this. Thanks More

i would deffinitely reccomend ricardo to be the sales person he was very courteous polite and friendly he made me feel very confident about my buying my 2012 toyota corolla. he made me feel very calm and person he was very courteous polite and friendly he made me feel very confident about my buying my 2012 toyota corolla. he made me feel very calm and wanting to listen to what he had to offer. i hope ricardo gets a raise from you people he deserves it he really knows his job and when i need him again i will call him thats for sure. thanks again ricardo you made me very happy natalie danek More