Koch Route 2 Toyota

The reason I have given the ratings that I have given this dealership is because they deserved it. My husband and I were treated very well, the three employees mentioned were very friendly with us, and this dealership is because they deserved it. My husband and I were treated very well, the three employees mentioned were very friendly with us, and the overall experience was great. Our sales person was Jayson and he was very helpful and friendly. More

We went to Norm Wagner Toyota to buy a 2010 Toyota Sienna. Unfortunately the dealer did not have any 2010 Siennas. Ricardo, the sales rep., and his manager worked with us to buy a new 2011 Sienna. We Sienna. Unfortunately the dealer did not have any 2010 Siennas. Ricardo, the sales rep., and his manager worked with us to buy a new 2011 Sienna. We were able to agree on acceptable terms and we bought a new 2011 white Sienna. Although I expected a high pressure finance meeting,we had a pleasant experience dealing with Luke Brown to complete all the paperwork. He was friendly, pleasant, and fair. When we took delivery, Sandy went over all the features of the new van and answered all our questions. Overall we had a very good experience at Norm Wagner Toyota and we would definitely recommend this dealer to our family and friends More

This is our 3rd Toyota purchased from Norm Wagner Toyota, When we look at vehicles at this dealer we are not pressured in any way the sales team and finance dept.Are all friendly and very helpful and listen When we look at vehicles at this dealer we are not pressured in any way the sales team and finance dept.Are all friendly and very helpful and listen to you (The Customer).I look forward in 3 years time to purchase my dream vehicle the TOYOTA TOCOMA More

When I went to Norm Wagner I was greeted by Craig and found him very friendly and not at all pushy very easy to talk to in fact it only took 2 hours and I had purchased the car and was on my way home. Cr found him very friendly and not at all pushy very easy to talk to in fact it only took 2 hours and I had purchased the car and was on my way home. Craig was great in fact he picked up my trade in the next day at my home so I didn't have to take time off from work and on my way home my new car was ready and Luke Brown had all the paper work for me to sign I was on my way with my new car in 30 minutes that is great service! I found that both Craig and Luke made purchasing a vehicle at Norm Wagner easy and friendly would definitely recommend Craig and Norm Wagner to my friends and for any future purchases.. More

I came in looking for a toyota tundra double cab long bed. They didn't have one on their lot but said he could find what i was looking for. Before i left the dealership that day we found a possible match bed. They didn't have one on their lot but said he could find what i was looking for. Before i left the dealership that day we found a possible match. We worked out a price and financing before i left. They brought the truck in the next day and i came into look at it. It what exactly what i wanted! I accepted it, and they proceeded to add on some extra stuff i wanted. I came back on saturday morning when they said it would be ready, and to my delight it was cleaned and washed with a full tank of gas ready to go! I personally had a great buying experience, and will recommend the dealership to my friends! More

I bought a Camry 2011 with Ricardo, who was very friendly and efficient. He showed me exactly what I was looking for. Going to the dealership I found out that I could afford a brand new car. Decisio friendly and efficient. He showed me exactly what I was looking for. Going to the dealership I found out that I could afford a brand new car. Decision which I don't regret. The trip to the dealership was worth, and i will certainly do it again in the future. More

My husband and I were just in for service but decided to look around at the used cars. The sales man came out and introduced himself and asked what we were looking for. We told him we wanted a fuel efficien look around at the used cars. The sales man came out and introduced himself and asked what we were looking for. We told him we wanted a fuel efficient car for our 19 year old daughter. He made a few suggestions then asked why we were not considering a new car we explained that our daughter could not afford insurance on anything too new. We were very impressed that he listened to our needs and did not pressure us to change our minds. He showed us many cars and took 2 test drives with us and helped us compare the cars that we were interested in. He was very informative and friendly that made us feel more comfortable. This dealership was very clean and open and inviting, we were impressed with the whole place including service which was our reason for going there. Saj was our sales person he was overly friendly with us and our daughter that made the experience as a whole a great one. THANKS TO THEM ALL!! More

I've been taking my 2006 Prius here since I bought it 5 years ago and have been pleased with the service. Just traded it in for a 2011 Prius and had a great experience with Sean, Teddy and the rest of the years ago and have been pleased with the service. Just traded it in for a 2011 Prius and had a great experience with Sean, Teddy and the rest of the folks at Norm Wagner. Thanks. More

I have lost count of the total number of Toyota's my wife and myself have owned(all new). I have purchased my cars all over the state of Mass. I have nver been treated as well as I was at Norm Wagners. The and myself have owned(all new). I have purchased my cars all over the state of Mass. I have nver been treated as well as I was at Norm Wagners. The people there are outstanding, easy to deal with and just as great after the sale. I would like to give a HUGE shout out to Sandy (customer service) and Luke (Finance). They both made my wife and myself feel that we were not only customers but we were treated as friends. OUTSTANDING dealership with even more OUTSTANDING assiciates. Looking forward to doing business with them againg in the future and do HIGHLY recommend to all, to checkout Norm Wagner Toyota and the friendly staff More

I would never recommend this dealership to anyone. In 2007 I had the best experience buying my car. The sales person was congenial, helpful, and attentive. I even enjoyed taking my car in for oil changes 2007 I had the best experience buying my car. The sales person was congenial, helpful, and attentive. I even enjoyed taking my car in for oil changes because of the pleasant people who worked there. Fast forward to now, and Norm Wagner has become my worst nightmare. The last three times I've been there, I was given attitude, made to wait 3 hours for an oil change, and told I needed new tires when I just put new tires on by them a couple months ago! It appears they have gone from my best experience to the shady mechanic where only suckers go. Don't go there. They do not care about the customers. I thought I'd be a lifelong customer, but even suckers have their breaking point. More