Koch Route 2 Toyota

My initial experience via Internet was good and when I met with the sales person, he was also very good. I was ready with my checkbook in hand to put down a deposit. The sales person checked with his mana met with the sales person, he was also very good. I was ready with my checkbook in hand to put down a deposit. The sales person checked with his manager and came back with a quote $2k higher than the price what I was quoted. He even had a print out of the initial quote. Seriously! I left and will not return nor recommend this dealership. More

On Friday my wife and I brought our 2016 RAV4 in for its 65,000 mile checkup. We were expecting a routine tire rotation and check of everything. While waiting we got a call from William the service advisor. 65,000 mile checkup. We were expecting a routine tire rotation and check of everything. While waiting we got a call from William the service advisor. He wanted to discuss something. He said that they discovered a bad seal on the water pump and a belt that was in tough shape. We were invited to meet with the mechanic at the car to see the issues. This was a great discovery because this was to e the last visit under the extended warranty. What was expected to be a routine visit worked out very well. Thank you Prime Toyota. More

Both of my cars took several attempts to complete the recall due to problems with the dealership. My Rav was returned to me reeking of gasoline. Needless to say I will be calling to complain tomorrow. recall due to problems with the dealership. My Rav was returned to me reeking of gasoline. Needless to say I will be calling to complain tomorrow. More

Mark in Service and Steve the Sales Manager are the most professional and honest gentlemen I’ve met in a dealer. This was refreshing in this day and age of unscrupulous dealerships. Highly recommended professional and honest gentlemen I’ve met in a dealer. This was refreshing in this day and age of unscrupulous dealerships. Highly recommended More

Great service provided despite not closing on a deal. Salesman was very attentive and promptly responded to inquiries. Unfortunately we were not able to close on a deal. Salesman was very attentive and promptly responded to inquiries. Unfortunately we were not able to close on a deal. More

Terrible service department. I went in for an oil change with a scheduled appointment. Right away the man asked if I wanted a tire rotation. I said “I don’t think so” he continued “you want your car ready f with a scheduled appointment. Right away the man asked if I wanted a tire rotation. I said “I don’t think so” he continued “you want your car ready for winter right? It’s a good idea for winter.” So I said sure? Then he pointed out my sticker was 5 days past due. “Let’s do that. Get your registration out.” Okay. Then I left my vehicle and went to the waiting area. During my TWO HOUR wait a sales employee was SCREAMING at DCU credit union for not allowing him to change his past word. This went on for over a half hour. He continued to yell into his AirPods demanding to speak to a manger, until he got a manager. Back to my car...during my wait the man I was working with came in and said I had three bulbs that needed to be changed ..."in order to get a sticker". Feeling like I was in a pinch and was already waiting for the sticker, I uncomfortably agreed. After waiting some more I went out to check on my car. I was told it hadn’t even gone into the bay for a sticker. Disappointed, I went back into the waiting room for another HALF HOUR then went back out to check on the vehicle again, since it was after 5pm! I told the man I was working with that it was getting late and I had to get home to my family. He said my car could NOT get a sticker, because it had a crack in the tail light. You can imagine how I felt after waiting so long under the impression that I was going to get a sticker since I agreed to changed the 3 bulbs and he gave no other indication an hour and a half ago it had anything else wrong with it. I told him at this point I need to get home to my family and he said let’s check you out. **I will also add that I will be calling the Better Business Bureau since this corporate company didn’t have any Covid preventive procedures in place. They wore masks but that’s it. My car reeked of oil, there were no mats put down and they drove my car back to me without wiping the steering wheel or any other part of the car.** As you can imagine I was dreading the bill because I only planned to come in for an oil change. The bill was around $130 and that was with a coupon. The bulbs my husband could’ve replaced cost $2.99 a piece and $60 in labor. By the end of this whole experience I was pretty emotional and when I was leaving the man I was working with said in the most condescending way "don’t get into an accident". My time was valuable I went in for a scheduled appointment and stayed more than two hours in an uncomfortable environment. ***I did reach out to the service manager Paul and discussed with him my experience on Tuesday evening. He listened and justified everything the service department did as well as sharing that the sales associate I heard yelling, may not have been a sales associate. Even tho I explained that he was sitting at a desk in a cubicle with a computer. I stressed to him that companies need this feedback so they can improve. He did not comment on the lack of Covid preventative procedures and when I said I’m surprise you’re willing to lose a customer over this experience he said "I don’t know what you want me to do to earn your business back". He offered pick up and delivery. Bottom line: I would stress to stay far away from this service department. In my opinion it was dishonorable and pushy. They took advantage of the situation and then never followed through. I will add the car did get a sticker elsewhere. I will not be returning to this business. More

First purchase at Prime in Lancaster. I had a rockstar of a sales team! Showroom was very clean. Service was professional and friendly. I will return for future purchases! of a sales team! Showroom was very clean. Service was professional and friendly. I will return for future purchases! More

Our 7th purchase with Prime Rt 2 and the service, just like their name was Prime!! Sells man Walter Aguilar feels like family and to top it of handling our financing with Hasham Bhatty. Done deal! Loyal like their name was Prime!! Sells man Walter Aguilar feels like family and to top it of handling our financing with Hasham Bhatty. Done deal! Loyal and satisfied customer. More