Kocourek Chevrolet

One thing to work to improve I only have one complaint about your dealership. The past few times when I have called to schedule my service, I end up being put through to voicemail I only have one complaint about your dealership. The past few times when I have called to schedule my service, I end up being put through to voicemail. I have left measages and the calls are never returned. This time I left a message, waited 2 hours and called back. The second time I was able to talk to a representative and was able to schedule my service. I struggle with waiting 2 hours for a return call. I can’t believe that the person that schedules appointments for service can be that busy. More

Service Molly Lang in service is exceptional, knowledgeable and a pleasure to work with. She is always helpful and right there when I have questions. I always Molly Lang in service is exceptional, knowledgeable and a pleasure to work with. She is always helpful and right there when I have questions. I always know I can count on Molly! Thanks Molly! More

Impressive customer service Best first impression ever, continued all thru the recall service fix. And you gave my baby back after a bath! Thank you, great experience by caring p Best first impression ever, continued all thru the recall service fix. And you gave my baby back after a bath! Thank you, great experience by caring people. More

10K check-up Service was done as requested and within the time frame promised. The facility was pet friendly and I appreciated that. All my questioned were answere Service was done as requested and within the time frame promised. The facility was pet friendly and I appreciated that. All my questioned were answered. More

Personal service I always get the feeling that Andrew is happy to see me and anxious to help me. He is a 5 star employee and represents Kocourek well. I always get the feeling that Andrew is happy to see me and anxious to help me. He is a 5 star employee and represents Kocourek well. More

Jordan rocks Jordan Nelson found me a dependable car and kept my payments very reasonable. He understood what I was looking for and did not try to put me in someth Jordan Nelson found me a dependable car and kept my payments very reasonable. He understood what I was looking for and did not try to put me in something that would cost me money down the road. I have bought 4 cars from him so far and will continue to do business with only him. Thank you Jordan for the fantastic customer service. Janet Eades More

Completed most of what I requested. Went in just to check what Kocurek had for inventory and ended up walking out buying a 2015 Silverado! There were numerous scratches on this former r Went in just to check what Kocurek had for inventory and ended up walking out buying a 2015 Silverado! There were numerous scratches on this former rental vehicle which should have been buffed out but they were still visible. Maybe because I was very aware of their locations, but the salesman always wrote them down. There was also pet hair on the front and rear seats where they folded up and this was removed as requested. The additions of the spray on bed-liner and floor mats look great! During my visit I was treated very courteously. We had worked with these individuals when they were with Saturn and have now re-established our relationship. The only real issue I have is the no haggle pricing. If there are things that need to be addressed with the vehicle, they need to be addressed in the price. More

great service I always get fast, friendly service from the Kocourek team. Chen and Grant always make me feel welcome. My questions and concerns are always taken car I always get fast, friendly service from the Kocourek team. Chen and Grant always make me feel welcome. My questions and concerns are always taken care of. More

2018 Chevrolet Silverado Z71 The sales team at Kocourek is second to none! I felt like I was really important and all my needs were also! All of my questions were answered and fel The sales team at Kocourek is second to none! I felt like I was really important and all my needs were also! All of my questions were answered and felt like I got the best deal possible when I left with my new truck. I wish other dealerships and other businesses cared about the customer like Kocourek does! Thank you again for the GREAT service!!! More

Oil/filter change, replace air cleaner Wausau Imports was amazing. Joe in Parts was very helpful, getting the necessary parts in a timely manner. Grant and Josh in Service were prompt, and Wausau Imports was amazing. Joe in Parts was very helpful, getting the necessary parts in a timely manner. Grant and Josh in Service were prompt, and up-front with relevant information I had asked about. More