Kocourek Ford Lincoln - Service Center

Water pump I heard a rattle noise in the engine. Service writer and mechanic worked together to diagnose a bad water pump. Fixed under warranty. The dealershi I heard a rattle noise in the engine. Service writer and mechanic worked together to diagnose a bad water pump. Fixed under warranty. The dealership also gave me a ride to work using their shuttle service. More

Outstanding service! Patrick, the Service Advisor, gave me 5 star service. From the time I called to schedule my service to the time I left the dealership he treated me as Patrick, the Service Advisor, gave me 5 star service. From the time I called to schedule my service to the time I left the dealership he treated me as if I was the only customer of that day. Thanks Patrick. More

Professional Job Done in a timely manner Service was done in a timely and professional manner. The waiting area was stocked with coffee and water and was greeted by passing employees in a fr Service was done in a timely and professional manner. The waiting area was stocked with coffee and water and was greeted by passing employees in a friendly manner. More

Timely, Professional Brought my car in for a service recall. Was greeted with a smile. Service was on time and staff was friendly and professional. Would recommend Koco Brought my car in for a service recall. Was greeted with a smile. Service was on time and staff was friendly and professional. Would recommend Kocourek. More

Home of the Lifetime Powertrain holds true to it's word. I purchased my 2010 Ford F-150 Lariat from Kocourek in the Fall of 2014 used with 45K miles as they were promoting a lifetime powertrain warranty on c I purchased my 2010 Ford F-150 Lariat from Kocourek in the Fall of 2014 used with 45K miles as they were promoting a lifetime powertrain warranty on certified used vehicles 5 years or newer. I have been able to utilize this warranty a couple of times now to help me keep my vehicle as long as possible. I'm also looking to buy another set of new tires from Kocourek as their pricing is best in town as well as offering a 30 day price match guarantee. Service was quick to schedule and fast to have completed, service also included a shuttle ride to and from work so normal daily travels are not interrupted. More

Excellent My questions and concerns were answered in a courteous, professional manner by Pat. I liked working with him and he provided alot of information abou My questions and concerns were answered in a courteous, professional manner by Pat. I liked working with him and he provided alot of information about my car. More

Excellent service! From start to finish it was a great experience! Quite enjoyable! We’re confident in the experienced staff and know the work, what ever the work is, From start to finish it was a great experience! Quite enjoyable! We’re confident in the experienced staff and know the work, what ever the work is, will be completed in a professional manner. More

always kind and helpful it was time for oil change and tire rotation....the people at Kocourek Ford always go out of their way to be helpful, explain things and of course fix it was time for oil change and tire rotation....the people at Kocourek Ford always go out of their way to be helpful, explain things and of course fix things....they are all kind and nice no matter who helps you. That is very important to us....We are from Rhinelander, We had no Ford dealership in our town. While it might be closer to go to Eagle River or Minocqua, the service is much better at Kocourek Ford in Wausau....we have done business with the other 2 so we know what we are talking about...you get 2 chances with us and they failed, but Kocourek never has....our family has bought 3 new and 3 used... we are all very satisfied....Thank you Kocourek Ford More

Superior Customer Service! Always friendly, responsive, informative and efficient! I never have to worry about not knowing what they are doing or being informed on what they re Always friendly, responsive, informative and efficient! I never have to worry about not knowing what they are doing or being informed on what they recommend. They take the time to educate me along the way... More

Outstanding Service Received F150 was brought in to resolve wind noise heard through the driver side door/window. The suspected problem (a deformed window run) was replaced but su F150 was brought in to resolve wind noise heard through the driver side door/window. The suspected problem (a deformed window run) was replaced but surprisingly did not resolve the issue. Tony Long took the vehicle for a test drive and immediately identified that a driver side door adjustment was needed. We turned in to Abra, they took immediate action at Tony's request, the door was adjusted, the issue resolved and I was on my way in a matter of minutes. Thanks to Justin, Tony and the folks at Abra my issue was resolved in a timely manner. Since I came down from Lake Tomahawk it was a great relief to get the issue resolved and the the work done in a single visit. More