Kocourek Ford Lincoln - Service Center

Great service. They were able to work me in early so I could beat the weather. Team was friendly, answered all questions, Dave Olson (original salesman from 2 yrs ago) said hello and called me by name wh could beat the weather. Team was friendly, answered all questions, Dave Olson (original salesman from 2 yrs ago) said hello and called me by name while waiting. More

Transmission issue I was experiencing an issues in low gears and became concerned. Call and spoke with Justsan, scheduled an appointment and the issue was cleared up wi I was experiencing an issues in low gears and became concerned. Call and spoke with Justsan, scheduled an appointment and the issue was cleared up with a software update. Couldn't be more pleased! More

Ford Blend door Actuator Shawn Howard has outstanding knowledge on whats going on , pleasant to work with, will to explain things that make sense to the average person. He is Shawn Howard has outstanding knowledge on whats going on , pleasant to work with, will to explain things that make sense to the average person. He is very professional. More

Recall on my Ford Edgethanks again for taking care of Recall on my Ford Edge thanks again for taking care of my vehicle and keeping it safe for me to drive. Also, thanks for having it fixed in such a Recall on my Ford Edge thanks again for taking care of my vehicle and keeping it safe for me to drive. Also, thanks for having it fixed in such a timely manner. Ford owner, More

2014 Ford Focus Clutch Repair. Shawn Howard was the service employee who worked with me. He explain all the work that was going to be done on my Focus in layman terms. But his perso Shawn Howard was the service employee who worked with me. He explain all the work that was going to be done on my Focus in layman terms. But his personality really set him apart. He was courteous and polite with a great sense of humor with a handshake to match. More

I had a great experience during my most recent visit to have a factory recall power cord for the engine heater installed. I got a loaner car from a great friend who is one of your top employees to use as have a factory recall power cord for the engine heater installed. I got a loaner car from a great friend who is one of your top employees to use as I had a doctor appointed to have a cataract removed. They also checked a possible oil leak which turned out to be nonexistent. All work was completed in a professional and timely manner. Thank you More

Service I had a great experience with the service department. Everyone was friendly and they got the job done as promised. It was a pleasure coming in. I had a great experience with the service department. Everyone was friendly and they got the job done as promised. It was a pleasure coming in. More

Great Customer Service Service advisor Damien and technician Jameson went out of their way to provide excellent customer service on my F-150. Although the service departmen Service advisor Damien and technician Jameson went out of their way to provide excellent customer service on my F-150. Although the service department was swamped on Oct. 16th they were responsive and resolved my vehicle problem promptly. Thank you Damien and Jameson for you courteous service and attention! More

Always courteous and helpful. Never a bad experience. I purchased my vehicle from Kocourek in March of 2017. In October of the same year I moved 90 miles north of the dealership. Still Kocourek, is the I purchased my vehicle from Kocourek in March of 2017. In October of the same year I moved 90 miles north of the dealership. Still Kocourek, is the only place I will allow to do any service. This says a lot for my opinion of the service depatment. More

Lincoln Manager I believe the person I dealt with was Justan. Very professional and very friendly. Much nicer than the previous manager. I wish I would have known abo I believe the person I dealt with was Justan. Very professional and very friendly. Much nicer than the previous manager. I wish I would have known about the recall. More