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Kocourek Ford Lincoln - Service Center

Wausau, WI

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167 Reviews

167 Reviews of Kocourek Ford Lincoln - Service Center

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January 01, 2020

Great service. They were able to work me in early so I could beat the weather. Team was friendly, answered all questions, Dave Olson (original salesman from 2 yrs ago) said hello and called me by name wh More

by Keawk10
Recommend Dealer
Yes
Employees Worked With
Justan Brandt
December 19, 2019

Transmission issue I was experiencing an issues in low gears and became concerned. Call and spoke with Justsan, scheduled an appointment and the issue was cleared up wi More

by Big10pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Howard, Justan Brandt
November 18, 2019

Ford Blend door Actuator Shawn Howard has outstanding knowledge on whats going on , pleasant to work with, will to explain things that make sense to the average person. He is More

by Jeremy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Howard
November 09, 2019

Recall on my Ford Edgethanks again for taking care of Recall on my Ford Edge thanks again for taking care of my vehicle and keeping it safe for me to drive. Also, thanks for having it fixed in such a More

by Dee D
Recommend Dealer
Yes
Employees Worked With
Dillon
November 08, 2019

2014 Ford Focus Clutch Repair. Shawn Howard was the service employee who worked with me. He explain all the work that was going to be done on my Focus in layman terms. But his perso More

by JOHN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Howard
November 05, 2019

I had a great experience during my most recent visit to have a factory recall power cord for the engine heater installed. I got a loaner car from a great friend who is one of your top employees to use as More

by Car guy 2018
Recommend Dealer
Yes
Employees Worked With
Pete Roth and Service Manager
November 02, 2019

Service I had a great experience with the service department. Everyone was friendly and they got the job done as promised. It was a pleasure coming in. More

by John Arndt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
October 21, 2019

Great Customer Service Service advisor Damien and technician Jameson went out of their way to provide excellent customer service on my F-150. Although the service departmen More

by Jon D.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damien Tuckett, Jameson
October 17, 2019

Always courteous and helpful. Never a bad experience. I purchased my vehicle from Kocourek in March of 2017. In October of the same year I moved 90 miles north of the dealership. Still Kocourek, is the More

by Linda A. Foley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn
October 15, 2019

Lincoln Manager I believe the person I dealt with was Justan. Very professional and very friendly. Much nicer than the previous manager. I wish I would have known abo More

by Tachmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justan?
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