Kocourek Ford Lincoln - Service Center

Responsive, friendly, extremely accommodating The folks at this dealership helped us get our vehicle in for service when they really didn't have a slot open. They were friendly and accommodating The folks at this dealership helped us get our vehicle in for service when they really didn't have a slot open. They were friendly and accommodating and made it a pleasant experience. More

Excellent Service Great conversation as to why the service was completed! Also gave advice on my other truck to make sure that one is up to date. Great conversation as to why the service was completed! Also gave advice on my other truck to make sure that one is up to date. More

Great service Great service and attitude for customer care. We've always been very satisfied with Kocourek and keep coming back for our new vehicles. Never had a p Great service and attitude for customer care. We've always been very satisfied with Kocourek and keep coming back for our new vehicles. Never had a problem. More

Recall Polite friendly service. Lounge Area was clean. Greeted quickly and friendly when walked in. The refrigerator where have water seemed warm, may want t Polite friendly service. Lounge Area was clean. Greeted quickly and friendly when walked in. The refrigerator where have water seemed warm, may want to vent it More

They always treat me like a KING!!!!! Called Damien, told him I needed an oil change tomorrow, I had to go on a long road trip Wednesday. Took very good care ofme Called Damien, told him I needed an oil change tomorrow, I had to go on a long road trip Wednesday. Took very good care ofme More

Recall service issue Had to get a recall part done so took it to the ford dealership to get it taken care of and they did a great job Had to get a recall part done so took it to the ford dealership to get it taken care of and they did a great job More

Great customer service Patrick as always was great to work with. Professional and informative. Waiting room is nice and staff friendly. Patrick gave me great tips for my ca Patrick as always was great to work with. Professional and informative. Waiting room is nice and staff friendly. Patrick gave me great tips for my car. He listened to all my questions and answered them as well as showed me on vehicle. More

fast, professional and complete all visits to the service garage have been handled fast and effectively in a timely manner. the auto has always been washer after service and a Lincol all visits to the service garage have been handled fast and effectively in a timely manner. the auto has always been washer after service and a Lincoln loaner car provided when the service required over night timing. More

Very helpful!! I came in to get my 2016 Edge serviced, ,oil change etc. One of the rubber seals in the rear wheel well was loose from purchase date, I was unable to I came in to get my 2016 Edge serviced, ,oil change etc. One of the rubber seals in the rear wheel well was loose from purchase date, I was unable to get back in after this was discovered. Jeremy was able to get this part ordered at no cost to me. Thank you!! More

Great service department Pat was very friendly and explained things well on what was done. I think he is an important part of the service team because of his ability to commun Pat was very friendly and explained things well on what was done. I think he is an important part of the service team because of his ability to communicate well with customers. More